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    • Ideagen Luminate
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    • Ideagen Quality Management • Professional (Formerly Q-Pulse QMS)

    Ideagen Quality Management • Professional (Formerly Q-Pulse QMS)

    Join quality leaders and process innovators in the Ideagen Quality Management • Professional forum. Share digital transformation strategies, solve compliance challenges, and advance quality excellence together.

    • Discussions
    198 Posts
      Most repliesMost viewsRecently created
    M
    Thinker
    mkaliisaThinker
     Discussions
    PASSWORD RESET RETURNS ERROR

    Is there a problem currently with the Password reset feature, as  the system says that the New password doesn’t match former password, which I find rather odd considering the reason I’d be resetting the password is to give a user a new password. I’m using Ideagen Quality Management Version 7.7

    570
    M
    Thinker
    9 months ago
    S
    Thinker
    StevenFMThinker
     Discussions
    Document approvals - Dashboard

    I’ve been tasked with creating a report for outstanding document approvals within IQM and i’ve noticed that there is a Ideagen created dashboard for outstanding copyholders in the dashboards section of the web client.I’ve been able to show this to my superiors, who like the fact that it is interactive and can show names and departments of who has not acknowledged the document.Now, has anyone been able to create a dashboard, similar to the one i’ve described, that can show all outstanding document approvals? If so, would you be able to share how it was set up so I can also set it up in my company’s database?Thanks in advance.

    2691
    Sam Jackson
    Ideagen Employee
    9 months ago
    Z
    Thinker
    zkonradThinker
     Discussions
    Error after moving DB from one server to another

    I can’t get any answers from support since they quit responding to my emails for the past 2 weeks.All we’re trying to do is move a Q Pulse Database from one SQL server to another.  We’ve actually completed that task, and everything shows up when we connect to it, but we get an error.  When We connect to the DB and try to open a file from the repository, we get an error that says:Could not open part.Could not lock the part ####. Does it have something to do with the old DB connecting to the repository/Network Share.Do we need to create a new DB and then move the data to it.Do we need to move the repository/Network share to a new server.

    1622
    ajin
    Thinker
    9 months ago
    C
    Thinker
    cbirThinker
     Discussions
    Audit checklist templates

    When I used Qpulse some years ago, it had the functionality of downloading some audit checklists based on ISO standards. Is this option still available?

    810
    C
    Thinker
    9 months ago
    J
    Thinker
    jriceThinker
     Discussions
    API Endpoint for Downloading Documents?

    I’m looking to see if there is any method that makes it possible to download documents/attachments akin to an API?The Document Retrieval Service looked promising at first, but upon seeing the interface shown in "Using the DRS", it doesn’t appear to serve that purpose?

    2940
    J
    Thinker
    9 months ago
    R
    Thinker
    rronaldsonThinker
     Discussions
    Watermark for Printed Documents?

    Hi,  We’re in the process of setting up Quality Management System and looking to understand if there are watermark options available for printing of certain document types (e.g. draft). Are there any header/footers able to be applied also? Many thanks,Rachel 

    1091
    T
    Thinker
    10 months ago
    T
    Thinker
    tesparonThinker
     Discussions
    IQMP Dashboards - Data Source - Suppliers

    Hi there group, I am attempting to create useful dashboards for Suppliers module data. I can view this easily from the module tab but also want to create a dashboard with Suppliers that are due review. Which data source is needed for the data required?  Many Thanks, Tom

    1432
    T
    Thinker
    10 months ago
    N
    Thinker
    Neil BThinker
     Discussions
    Draft Approved documents and training

    How are people using Draft Approved documents?  Specifically, I thought that this was a stage where poeple could be trained on a new revision of a document ‘before’ the old revision was superseded and the new one became active.  I can’t see how to setup document training that is initated at this stage.

    620
    N
    Thinker
    10 months ago
    F
    Thinker
    faseehThinker
     Discussions
    manage attendees groups

    We are currently working on a training course module in Q-Pulse and would like your guidance on managing groups of attendees effectively. Could you please provide us with instructions or recommendations on how to handle this, as shown below?    

    681
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    H
    Thinker
    HLEWISThinker
     Discussions
    Incident and occurrences and linking to CAPA

    Is it possible to link a CA/PA record to an incident or record?

    771
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    S
    Thinker
    S2454891Thinker
     Discussions
    Document Archive

    Hi, I was wondering if its possible to bring back a document from Archive? One of my team archived in error but I don’t see an option to bring the document back,  does anyone know if this is possible? Thanks

    1181
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    T
    Enthusiast
    tonyoEnthusiast
     Discussions
    Uploading an Asset list via spreadsheet

    Hello, I was wondering if it is possible in IQM (either now or in the future) to upload an asset list using a spreadsheet, must the same way as the People module can upload users?   In our situation, as we integrate new departments into our IQM system, they each bring their list of assets that need to be uploaded.  It would be much easier to do this as a spreadsheet as opposed to making singular entries in the Asset module. CheersTony O

    761
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    S
    Thinker
    smcmonagleThinker
     Discussions
    Approval of Docs Sign Off

    I am currently looking at rolling out Approval of documents on the platform and was wondering if the constant need for email, password and verification could be switched off.  I can see it becoming cumbersome and people might try to skip the step

    942
    Samuel Brown
    Ideagen Luminate Manager
    11 months ago
    F
    Thinker
    foreillyThinker
     Discussions
    Qpulse Queries

    No one seems to be getting automatic notifications on their email every time I make a document change that requires approval or acknowledgment from the team. The notifications are only visible once one logs in their QPulse account   People cannot acknowledge documents, as the acknowledgement button (the green tick symbol on the upper part of the screen) is greyed out Documents that have been previously uploaded in PDF form (directives, manuals, etc., like the ones below) do not open. When we click on them the software crashes

    2823
    Samuel Brown
    Ideagen Luminate Manager
    11 months ago
    S
    Thinker
    StevenFMThinker
     Discussions
    Archiving Training Plan History

    I have created a course in Ideagen Academy and it has recently been updated. Now, once people have completed the course, both revision 1 and revision 2 of the course show in their training plan as a requirement for their competencies. Is there a way to archive completed requirements within competencies to only show the most recent requirement?

    491
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    K
    Thinker
    kamila.lyczekThinker
     Discussions
    Occurrence form

    Hello ,  I’ve created a form in occurrence module I am wondering if there is a way to include Risk matrix to it or this is only option once it is moved to Incidents ? 

    1193
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    M
    Maven
    Monika BlinstrubyteMaven
     Discussions
    Batch Owner re-assignment

    Hi there, I am wondering if there is a way to change Document owners by batch, for example all Documents in certain Type to be assigned to a specific person? So far, I have only found you are able to change ownership if the person is no longer an active user but this does not seem to offer the ability to differentiate between Types/Subtypes or through advanced workload but that seems to be only for “actions” e.g. due review rather than actual ownership of the document. Would be grateful for your advice. 😊 Kind regardsMonika 

    3794
    Samuel Brown
    Ideagen Luminate Manager
    11 months ago
    A
    Thinker
    Amanda LepleyThinker
     Discussions
    Reports for the Occurrence module

    Does anyone have any reports built for the Occurrence module?  I want to be able to print the current view of a raised occurrence.  The report in there is blank.  Thanks

    1172
    A
    Thinker
    11 months ago
    B
    Thinker
    beaurymThinker
     Discussions
    Is there a way to import multiple occurrences into IQM?

    Is there a way to import multiple occurrences into IQM via excel or other potential method? We get several hundred occurrences a day that we would need to upload. Importing in bulk would be more beneficial than individually adding them. We could format our excel or other document to reflect that of the Occurrence Summary format. Thank you so much for your help. 

    661
    Alan Blair
    Ideagen Luminate Manager
    11 months ago
    G
    Thinker
    GbaxterThinker
     Discussions
    Dashboards - Filtering for Occurrence Fields

    When creating the dashboards I am having difficulty locating the fields from the occurrence forms we have created. (We have multiple managed lists and check box fields but unable to locate these when creating the dashboards). I have selected both Occurrence Fields and Incident data sources.

    650
    G
    Thinker
    11 months ago
    S
    Thinker
    smcmonagleThinker
     Discussions
    Document Approval

    When a document was issued out for approval one of the approvers highlighted the incorrect name and was able to reject the document with comment and saveIs there a way to lock it so that they are only able to complete the approve/reject against their own nameI don’t want to end up in a scenarios where by one person can go in and approve/reject for everyoneAny advise would be appreciated

    2112
    Sam Jackson
    Ideagen Employee
    1 year ago
    M
    Thinker
    ManjitThinker
     Discussions
    Error message

    Has anyone else encountered this message when attempting to log in after switching between accounts multiple times, which then prevents further access to the system? I'm currently in the process of validation and need to frequently switch between my admin and basic user accounts. Any advice or tips would be greatly appreciated.  

    1531
    Sam Jackson
    Ideagen Employee
    1 year ago
    S
    Thinker
    swhgrahamThinker
     Discussions
    IQMP Dashboards - Copyholder Acknowledgements

    Does someone know how I can filter a dashboard of outstanding copyholder acknowledgements so that only ACTIVE employees are listed?

    1701
    Sam Jackson
    Ideagen Employee
    1 year ago
    T
    Thinker
    Teresa McGuinness
     Discussions
    About to Open Audit for the First Time Version 7.3

    Q-Pulse Version 7.3.  We are about to Open the Audit module. When I am completing a Audit and raising a NC it is taking me automatically into Incidents and not CA/CP module.  Is this a set-up issue?In the Incident module I can raise a Non-Conformance and CA/PA in a sub-tab is this enough for external auditor?Why is it not taking me to CA/PA?Why is it only taking me to Incidents?Are these two modules meant to be connected?When I raise a NC sometimes the actions arenot connected to the NC, does this mean if I raise and NC and action separately it will still be connected to the Audit? Can I only open Audit and Incident module; and work solely from there to ensure all NCs and Actions are followed up?  Is there a necessity to open CAPA?The analysis tab, does this make a difference only have the Audit/Incident module in use?Is there anything else I am missing about Audit - Incident and CA/PA? Any guidance

    1705
    Alan Blair
    Ideagen Luminate Manager
    1 year ago
    D
    Thinker
    David WrightThinker
     Discussions
    extracting documents store in Q-Pulse after the license has expired

    Is it possible to extract company documents stored within Q-Pulse after the Q-Pulse license has expired?

    3661
    Alan Blair
    Ideagen Luminate Manager
    1 year ago
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