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Unanswered questions

15
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Issues loading .xls files

    When using the web version, I have been unable to load .xls files. I get a notification stating that it is a forbidden file type.  So I typically revert to the desktop version, as I have never gotten the error using that.  Has anyone else experienced this? Is there a setting that I need to change? 

    30
    M
    Enthusiast
    1 hour ago
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Login license issue

    Hello, Quick question for the group. Is there a way for an individual who has a ‘primary license’ to be logged in with a secondary license if there are no primary licenses available at that time? Is there a way to set it that way? As an example, earlier this week, I had two associates who were unable to log in because there were no primary licenses available, but what they were logging in to do did not require the actual primary license at that time.   Does that make sense?Thanks in advance! Michelle

    372
    M
    Enthusiast
    1 hour ago
    A
    Thinker
    Andrew TThinker
     Discussions
    When will Mail Manager be able to Automatically Find locations?

    When will Mail Manager be able to scan an entire Sharepoint library and automatically find and index all emails? This would be useful for us.  We have a SP library with tens of thousands of folders and subfolders, some of which (but not all) have emails in them.  New folders are created all the time.  It is far too much effort to manually find all the email locations.  And we don’t want to have to create a new MM location every time we save an email in a new place.

    161
    P
    Ideagen Employee
    1 day ago
    S
    Thinker
    swhgrahamThinker
     Discussions
    Document Numbering with Leading Zeros

    Does anyone know if it possible for a Document Type assigned with a document numbering prefix to automatically assign the next sequential number but formatted with leading zeros (fixed number of digits). For example SOP00005, SOP00134, etc. I seem to only be able to get SOP5, SOP134.  We really need to ensure the total number of characters for document ID is consistent of always being 8 characters. We are currently using version 7.8.0.

    80
    S
    Thinker
    4 days ago
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Audits and documents

    Hello,As we are using IQMS as our document control system, and we are using the audit module is it possible to link documents from the documents module to the audit module without having to upload the document again? 

    431
    M
    Maven
    6 days ago
    A
    Thinker
    amoutoThinker
     Discussions
    Web Reporting - Unauthenticated for external entry

    Hi there,Is there a security issue with enabling the web reporting portal in unauthenticated mode (no SSO), where external users from anywhere in the world can upload attachments?I’m specifically concerned about the risk of someone uploading a file that contains malware. How is this normally managed in practice? do systems in Ideagen usually scan uploads, restrict file types, or isolate them before we access and possibly download them? What are the best practices for handling this kind of setup or is it always recommended to be authenticated (which means external parties cant fill the form)Thanks,Alex

    140
    A
    Thinker
    8 days ago
    J
    Thinker
    John MilneThinker
     Discussions
    Record and manage professional referrals to HCPC and NMC using InPhase

    Hi All,Does anyone use InPhase to help record and manage professional referrals to the Health and Care Professions Council (HCPC), Nursing and Midwifery Council (NMC)?Many thanks

    100
    J
    Thinker
    13 days ago
    C
    Thinker
    Clive WarrenThinker
     Discussions
    Visual FAIR Issue

    Hi,My colleague is encountering issues when he opens the Visual FAIR App whereby the repository is showing as empty.Other users of the App are not having this issue?Any assistance you can provide would be greatly appreciated.Kind regards,Clive. 

    333
    H
    Thinker
    15 days ago
    K
    Thinker
    Katharine.MartinThinker
     Discussions
    Timescales for upload of NICE guidance and CAS alerts

    Hi, how do users of the CAS app and the NICE app manage the delays with the alerts/guidance being uploaded to the system? We are essentially running two processes for CAS, updating the CAS website and retrospectively updating Inphase. We haven’t started using the NICE app yet, but are concerned that the month delay would impact our processes and the ability to meet timescales. I’m keen to hear how other Trusts are managing this?

    130
    K
    Thinker
    16 days ago
    M
    Thinker
    mkaliisaThinker
     Discussions
    PASSWORD RESET RETURNS ERROR

    Is there a problem currently with the Password reset feature, as  the system says that the New password doesn’t match former password, which I find rather odd considering the reason I’d be resetting the password is to give a user a new password. I’m using Ideagen Quality Management Version 7.7

    260
    M
    Thinker
    19 days ago
    L
    Thinker
    LDORA1Thinker
     Discussions
    LFPSE Taxonomy Version 6

    Hi, I wondered if there was any update on timescales for the roll-out plan of taxonomy 6 as we haven’t received any communication since May?  Many thanks.

    130
    L
    Thinker
    20 days ago
    S
    Thinker
    StevenFMThinker
     Discussions
    Calculated Field for number of days since notification

    Within the Dashboards feature of IQM in the Web based client, i’d like to create a list with the number of days since copyholders were notified. Would anyone know how to create a calculated field for this?

    563
    Sam Jackson
    Ideagen Employee
    23 days ago
    S
    Thinker
    StevenFMThinker
     Discussions
    Document approvals - Dashboard

    I’ve been tasked with creating a report for outstanding document approvals within IQM and i’ve noticed that there is a Ideagen created dashboard for outstanding copyholders in the dashboards section of the web client.I’ve been able to show this to my superiors, who like the fact that it is interactive and can show names and departments of who has not acknowledged the document.Now, has anyone been able to create a dashboard, similar to the one i’ve described, that can show all outstanding document approvals? If so, would you be able to share how it was set up so I can also set it up in my company’s database?Thanks in advance.

    931
    Sam Jackson
    Ideagen Employee
    23 days ago
    Z
    Thinker
    zkonradThinker
     Discussions
    Error after moving DB from one server to another

    I can’t get any answers from support since they quit responding to my emails for the past 2 weeks.All we’re trying to do is move a Q Pulse Database from one SQL server to another.  We’ve actually completed that task, and everything shows up when we connect to it, but we get an error.  When We connect to the DB and try to open a file from the repository, we get an error that says:Could not open part.Could not lock the part ####. Does it have something to do with the old DB connecting to the repository/Network Share.Do we need to create a new DB and then move the data to it.Do we need to move the repository/Network share to a new server.

    901
    ajin
    Thinker
    26 days ago
    A
    Thinker
    ajanioThinker
     Discussions
    ENQUIRY ON REPOSITORY

    Dear Team, Trust this email finds you well. We would like to schedule a meeting with your team on the possibility of maintaining a repository for all audit engagements uploaded on MK Insight since inception. Kindly confirm the convenient date and time for the engagement. We appreciate your prompt response.

    331
    Samuel Brown
    Ideagen Community Manager
    28 days ago

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