{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Solved
Document review action outstanding
+1Hi, We have one ‘Document review action outstanding’ showing up in the advanced workload of Q-Pulse. Clicking on the red flag does not lead to a document and it’s driving me insane! Any ideas on how to resolve it please? I have checked every active document for review actions using advanced searches and had no luck.
Best answer by Michael Yip
Hi Helen,
Please do look to engage your IT team to implement the proposed archived user workload task on the application server and update us with the results so that this solution can be eliminated as part of the troubleshooting steps.
Should you continue to experience issues with this, I would suggest raising a ticket with our Support team so that one of our colleagues can investigate further by navigating to https://iqm-pro.help.ideagen.com/hc/en-gb/requests/new
+2Hi Helen,
Thank you for posting, I have found an article in our knowledge base that I think might help How to Configure the Archived User Workload Calculation – Quality Management (Professional) (ideagen.com).
+8Hi
I just wanted to confirm whether you were able to resolve this issue either by using the article linked in the last comment or if you found an alternative answer you would be willing to share?
+1Hi Samuel,
No, I haven’t been able to resolve the issue yet. The linked article seems to be an IT solution. I was looking for something I could do as and end user or Q-Pulse admin.
+1Hi Helen,
Please do look to engage your IT team to implement the proposed archived user workload task on the application server and update us with the results so that this solution can be eliminated as part of the troubleshooting steps.
Should you continue to experience issues with this, I would suggest raising a ticket with our Support team so that one of our colleagues can investigate further by navigating to https://iqm-pro.help.ideagen.com/hc/en-gb/requests/new
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.