Thank you so much for all the feedback you've been sharing about Ideagen Luminate lately! We've been reading through everything you've sent our way, and we're excited to share some improvements we've made based on what you told us.Improvements to the “Looking for help?” menuWe fixed a bug that was stopping articles from loading when you clicked on them. Sorry about that! Everything should be working smoothly now.We've also added a couple of new helpful articles for common questions we've been seeing:I can't find my product anywhere I can't sign in or open a Support ticketYou can also now search for help articles directly! This should make it much easier to find exactly what you need when you're troubleshooting an issue with Ideagen Luminate.Dismissing the notification bannerYou wanted the ability to dismiss the notification banner that shows up on every page in Ideagen Luminate.Good news! Starting today, you'll notice a little cross icon next to the banner that lets you dismiss it with

We’re excited to introduce Fin, our new AI-powered support assistant, designed to make your support experience faster, easier, and more convenient.What is Fin?Fin is your intelligent support companion, available 24/7 and integrated directly into our support system. It uses our extensive knowledge base to instantly understand your query and deliver accurate answers – just like chatting with a team member!📈 Across some of our solutions, Fin has already answered over 70% of customer queries instantly – no waiting, no escalation needed.Why You’ll Love Fin✅ Instant support, anytimeFin is always on, ready to help – even outside business hours.⚡ Faster resolutionsIt quickly finds answers using up-to-date product info, helping you get back to work with minimal disruption.🔁 Seamless escalationNeed more help? Fin hands off to our human support specialists with full context, so you never have to repeat yourself.The Best of Both Worlds: AI + Human ExpertiseFin isn’t here to replace our team – it

Look up at your navigation bar right now. See that new bell icon? That's your gateway to never missing a reply to your question, or content you’ve subscribed to. We've just launched our real-time notification system, and it's about to become your new best friend.Here’s what to expect:Instant updates: The moment someone interacts with your posts, comments on discussions you're following, or activity happens in categories you've subscribed to, you'll see it instantly in your notifications panel. Smart organisation: No more email clutter! Everything from the last 30 days is neatly organised in one convenient location, making it easier to prioritise and respond to what matters most. Stay engaged: Whether it's a reply to your question, a like on your contribution, or new activity in your favorite discussion threads, you'll be the first to know.Why this mattersWe know how frustrating it can be to lose track of important conversations or miss opportunities to engage with fellow Community memb