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  • Ideagen Quality Management • Professional (Formerly Q-Pulse QMS)

Ideagen Quality Management • Professional (Formerly Q-Pulse QMS)

Join quality leaders and process innovators in the Ideagen Quality Management • Professional forum. Share digital transformation strategies, solve compliance challenges, and advance quality excellence together.

125 Posts
    Most repliesMost viewsRecently created
T
Thinker
tonyoThinker
 Discussions
Asset module - use as a forward-planning tool for equipment replacement?

Hello,Is there anyone using IQM or Q-Pulse that has adapted the Asset module to also provide a way to monitor and manage equipment replacement?I come from a large Pathology company with a significant equipment list - many of the items on the list have a specific lifespan, with planned obsolescence required to ensure replacements are forecast and obtained in a timely manner.The obsolescence plan is generally based on three elements - projected lifespan, current condition, and criticality.  These elements are assessed and recorded on a regular basis so budget for replacement can be allocated.Is there anyone with experience of using the Asset module to help monitor, record and report this?   Cheers Tony 

80
T
Thinker
20 hours ago
M
Thinker
MGriffithThinker
 Discussions
CA/PA Edit Additional Fields - Permission

Despite having assigned a user group the ‘CA/PA Edit Additional Fields Permission’ in the CA/PA Module, the entire Additional Fields sections remains greyed out for them. I have populated it with a dropdown to select from in User Field 1 and I can use the dropdown on records with my system admin access, but the users cannot regardless of whether I add the permission to the dynamic role(s) or their relevant static permission group. Any idea what’s preventing this from working???

80
M
Thinker
4 days ago
M
Thinker
MGriffithThinker
 Discussions
Anybody else experiencing system outage today?

Error.An error occurred while processing your request. Have raised a ticket as clearing browser history & cache did not work and none of our users can get it.Best wishesMel

80
M
Thinker
4 days ago
K
Thinker
kkalokoThinker
 Discussions
"Document Includes File Extension that is Prohibited"

Has anyone come across this error when attempting to save a change document to the document detail? I’ve attempted to save this multiple times and I get this message. This hasn’t happened with any other documents that I’ve worked with. I’ve tried to see about changing the extension itself (it’s a Word doc), well more like saving it again as a .docx to see if that helped at all- it didn’t. Any insight would be greatly appreciated! 

312
K
Thinker
7 days ago
N
Thinker
nnedi okonkwoThinker
 Discussions
Cancel Document Read & Acknowledge Request

Hello. Does anyone know whether it is possible to cancel document read & acknowledge sent in error to users?

303
Cody Kestner
Ideagen Employee
10 days ago
G
Thinker
garyfThinker
 Discussions
Document Save Error

Is anyone else having an issue with saving a draft document after submitting for approvals? I have had this issue multiple times now, where once all approvals are complete and I try to make any changes to the document and then save it, I receive the save error at the top of the record. The tool tip does not show up anywhere in the record, but when I hover over the save error I get a popup message that says “You must specify some text in your note”.  Also, if I try to Activate the document using the wizard in the  desktop client I can go through all the windows and then the last box has the “Save” button greyed out. 

713
A
Thinker
13 days ago
A
Thinker
amoutoThinker
 Discussions
Web Reporting - Unauthenticated for external entry

Hi there,Is there a security issue with enabling the web reporting portal in unauthenticated mode (no SSO), where external users from anywhere in the world can upload attachments?I’m specifically concerned about the risk of someone uploading a file that contains malware. How is this normally managed in practice? do systems in Ideagen usually scan uploads, restrict file types, or isolate them before we access and possibly download them? What are the best practices for handling this kind of setup or is it always recommended to be authenticated (which means external parties cant fill the form)Thanks,Alex

362
A
Thinker
13 days ago
M
Enthusiast
Mkealey-harbaughEnthusiast
 Discussions
Issues loading .xls files

When using the web version, I have been unable to load .xls files. I get a notification stating that it is a forbidden file type.  So I typically revert to the desktop version, as I have never gotten the error using that.  Has anyone else experienced this? Is there a setting that I need to change? 

281
Alan Blair
Ideagen Community Manager
14 days ago
D
Thinker
dlucasThinker
 Discussions
Designing customer/supplier notification reports

Hi All, Many years ago, in a previous job, I had the pleasure of attending an Ideagen conference that I believe was help in Nottingham but I can’t quite remember.I do remember one of the attendees giving a presentation on how they created bespoke reports to send to suppliers for notification of complaints.In my current role I am back working with Q-Pulse, or it’s new identity as Ideagen Quality Management Professional, and would like to update the look and feel of the reports we are using for supplier (and customer) notifications. If you are still around and are able to share the information/presentation that would be fantastic.If anyone else has a good how-to guide for setting up reports that would also be much appreciated!Thank you

191
Alan Blair
Ideagen Community Manager
14 days ago
M
Enthusiast
Mkealey-harbaughEnthusiast
 Discussions
People and training

Hello,I have been reviewing the skills catalog in search of courses or a curriculum for the people and training modules. I have not been able to find any. Are there some that I am missing?  I was hoping to get our HR people through some of those so that they have a better understanding to build out the matrices and competencies.  We do have some success training in June, but I was hoping to give them some information in advance.  

37215
Alan Blair
Ideagen Community Manager
14 days ago
M
Enthusiast
Mkealey-harbaughEnthusiast
 Discussions
Login license issue

Hello, Quick question for the group. Is there a way for an individual who has a ‘primary license’ to be logged in with a secondary license if there are no primary licenses available at that time? Is there a way to set it that way? As an example, earlier this week, I had two associates who were unable to log in because there were no primary licenses available, but what they were logging in to do did not require the actual primary license at that time.   Does that make sense?Thanks in advance! Michelle

662
M
Enthusiast
20 days ago
F
Thinker
faseehThinker
 Discussions
track who obsolete doc in the system

The QM department has reported that a specific document has been marked as obsolete in the system. They would like to track and identify the user who performed this action, along with the date and time it occurred.Could anyone please advise which database tables or logs we should check to retrieve this information?Your guidance is appreciated.

521
M
Maven
22 days ago
S
Thinker
swhgrahamThinker
 Discussions
Document Numbering with Leading Zeros

Does anyone know if it possible for a Document Type assigned with a document numbering prefix to automatically assign the next sequential number but formatted with leading zeros (fixed number of digits). For example SOP00005, SOP00134, etc. I seem to only be able to get SOP5, SOP134.  We really need to ensure the total number of characters for document ID is consistent of always being 8 characters. We are currently using version 7.8.0.

230
S
Thinker
25 days ago
M
Enthusiast
Mkealey-harbaughEnthusiast
 Discussions
Audits and documents

Hello,As we are using IQMS as our document control system, and we are using the audit module is it possible to link documents from the documents module to the audit module without having to upload the document again? 

511
M
Maven
26 days ago
M
Enthusiast
Mkealey-harbaughEnthusiast
 Discussions
Exception Error

Hello, A user at my workplace is receiving the following error and I am uncertain how to resolve the problem.  

552
M
Enthusiast
1 month ago
M
Thinker
mkaliisaThinker
 Discussions
PASSWORD RESET RETURNS ERROR

Is there a problem currently with the Password reset feature, as  the system says that the New password doesn’t match former password, which I find rather odd considering the reason I’d be resetting the password is to give a user a new password. I’m using Ideagen Quality Management Version 7.7

270
M
Thinker
1 month ago
S
Thinker
StevenFMThinker
 Discussions
Calculated Field for number of days since notification

Within the Dashboards feature of IQM in the Web based client, i’d like to create a list with the number of days since copyholders were notified. Would anyone know how to create a calculated field for this?

683
Sam Jackson
Ideagen Employee
1 month ago
S
Thinker
StevenFMThinker
 Discussions
Document approvals - Dashboard

I’ve been tasked with creating a report for outstanding document approvals within IQM and i’ve noticed that there is a Ideagen created dashboard for outstanding copyholders in the dashboards section of the web client.I’ve been able to show this to my superiors, who like the fact that it is interactive and can show names and departments of who has not acknowledged the document.Now, has anyone been able to create a dashboard, similar to the one i’ve described, that can show all outstanding document approvals? If so, would you be able to share how it was set up so I can also set it up in my company’s database?Thanks in advance.

1051
Sam Jackson
Ideagen Employee
1 month ago
Z
Thinker
zkonradThinker
 Discussions
Error after moving DB from one server to another

I can’t get any answers from support since they quit responding to my emails for the past 2 weeks.All we’re trying to do is move a Q Pulse Database from one SQL server to another.  We’ve actually completed that task, and everything shows up when we connect to it, but we get an error.  When We connect to the DB and try to open a file from the repository, we get an error that says:Could not open part.Could not lock the part ####. Does it have something to do with the old DB connecting to the repository/Network Share.Do we need to create a new DB and then move the data to it.Do we need to move the repository/Network share to a new server.

992
ajin
Thinker
1 month ago
C
Thinker
cbirThinker
 Discussions
Audit checklist templates

When I used Qpulse some years ago, it had the functionality of downloading some audit checklists based on ISO standards. Is this option still available?

330
C
Thinker
1 month ago
J
Thinker
jriceThinker
 Discussions
API Endpoint for Downloading Documents?

I’m looking to see if there is any method that makes it possible to download documents/attachments akin to an API?The Document Retrieval Service looked promising at first, but upon seeing the interface shown in "Using the DRS", it doesn’t appear to serve that purpose?

390
J
Thinker
1 month ago
R
Thinker
rronaldsonThinker
 Discussions
Watermark for Printed Documents?

Hi,  We’re in the process of setting up Quality Management System and looking to understand if there are watermark options available for printing of certain document types (e.g. draft). Are there any header/footers able to be applied also? Many thanks,Rachel 

511
T
Thinker
2 months ago
X
Thinker
X-Cel SuperturnThinker
 Discussions
Require signature adding - Esign

Hello,I’ve been pointed in this direction for adding a new persons signature to our system. 

250
X
Thinker
2 months ago
T
Thinker
Teresa McGuinness
 Discussions
Q-Pulse Mobile App - First time install

Hi everyone,I have being asked to get the IQM (AKA Q-Pulse) Mobile app up and going for Audit.  I got IT to place the App onto an Ipad.  The screen at the very start of my Log In. asks for the Server URL.  To which my IT have put the DRS link.  When I then they the Advance Username and password I get a message stating UNAUTHORIZED - You are not authorized to connect to this server.  Please use advanced settings to enter a network account.I was so excited to get this for Audit but 7 days later and the joy has left me. Any advice would be gratefully appreciated.  Thanks in advance.Version 7.3 in an apple ipad i think.  I am not tech minded.   

550
T
Thinker
2 months ago
T
Thinker
tesparonThinker
 Discussions
IQMP Dashboards - Data Source - Suppliers

Hi there group, I am attempting to create useful dashboards for Suppliers module data. I can view this easily from the module tab but also want to create a dashboard with Suppliers that are due review. Which data source is needed for the data required?  Many Thanks, Tom

792
T
Thinker
2 months ago
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