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    Activity

    34
      H
      Thinker
      HarjotThinker
       Discussions
      Samsung Devices issues

      Hi, just seeing if there is any known issues with Samsung devices having trouble with syncing Vault Notify & Check. We are experiencing users with Samsung devices being unable to or it's taking a long time for them to upload reports and audits. We use workforce safety. 

      40
      H
      Thinker
      1 day ago
      P
      Ideagen Employee
      Perry HughesIdeagen Employee
       Discussions
      Please provide your feedback or suggestion on the new Mail Manager with New Outlook (preview)

      Our preview of Mail Manager desktop which works with New Outlook is now available (set up instructions below).This is a preview and we are working on making this better, however we would love any customer feedback and suggestions on what you like or don't like.Please add them to this conversation.How to set up Mail Manager in New Outlook on windows – Ideagen Mail Manager | Help | Ideagen LuminateHow to use Mail Manager with New Outlook – Ideagen Mail Manager | Help | Ideagen LuminateHow to switch back to Classic Outlook when using New Outlook mode. – Ideagen Mail Manager | Help | Ideagen LuminateTroubleshooting Mail Manager desktop with New Outlook – Ideagen Mail Manager | Help | Ideagen Luminate

      170
      P
      Ideagen Employee
      1 day ago
      C
      Ideagen Employee
      Carl GardinerIdeagen Employee
       Technology updates
      Visual Changes Coming in 2.63.5 Release Starting February 26th, 2026

      Visual ChangesThe next platform release (2.63.5) will include some minor visual changes to the Page Title, Breadcrumb bar, Home button, and Create New button.These changes will be available in the following areas on this schedule:US Production: Thursday, February 26th US Government Cloud Production: Thursday, March 5th Europe and Canada Production: Wednesday, March 11thThe same changes will typically be available in the corresponding UAT areas one week before these Production dates. You can go to the 2.63.5 release notes to see a screenshot comparing the changes.As always, if you have any questions or concerns, please don't hesitate to contact us.-Carl

      331
      S
      Thinker
      2 days ago
      Samuel Brown
      Ideagen Community Manager
      Samuel BrownIdeagen Community Manager
       Discussions
      Welcome to our Ideagen Reactec customers!

      Welcome Ideagen Reactec customers, we're really pleased to have you in our Ideagen Luminate community. This is a place where you can communicate and interact with peers.In time there will be more support and help resources available here and we'll also post updates on product enhancements.In the meantime, please feel free to introduce yourself. 👋Ideagen Reactec is one of our many solutions that support workplace health and safety and we’re proud to have you on board.In the coming weeks you'll notice a slightly new look and feel to your solution as it gets a bit of an Ideagen makeover! However, all the functionality remains the same. ✨

      120
      Samuel Brown
      Ideagen Community Manager
      2 days ago
      M
      Thinker
      MGriffithThinker
       Discussions
      How to change date format in report designer

      Has anybody managed to change the date format in the report designer for the CAPA notifications? Despite changing the format - it still comes through in the America format on the emails. Any idea what I am doing wrong? 

      232
      M
      Thinker
      3 days ago
      Alan Blair
      Ideagen Community Manager
      Alan BlairIdeagen Community Manager
       Discussions
      Ideagen Quality Management 7.9 introduces a new user interface
      Ideagen Quality Management 7.9 introduces a new user interface

      We’ve been listening — and now we’re delivering.Based on your feedback, we’re rolling out a brand-new web experience designed to help you work smarter, faster, and with greater clarity.✨ What’s New?🧭 Collapsible Navigation Bar – Maximize your workspace while keeping key modules just a click away. 🗂️ Tabbed Workload View – Manage multiple tasks with ease and stay organized like never before. 🎯 Powerful Filters – Zero in on what matters most and cut through the noise. ⚡ Quick Actions – Complete tasks in record time with streamlined, intuitive controls.This update is all about efficiency, clarity, and getting things done — so you can focus on delivering quality without the clutter.Ready to explore the new interface? Check out the video below and experience the difference!https://share.synthesia.io/abf17d47-9595-45b6-86a2-e76a77d49d10 Ideagen Quality Management 7.9 rolls out December 2025!

      162410
      Jordi Comas
      Enthusiast
      4 days ago
      F
      Thinker
      FTqualityThinker
       Discussions
      Management of Change

      Hello Everyone, Does someone have Management of Change Template in Occurrences and Incidents Module for a 145 Organisation to share? We are trying to incorporate this in Q-Pulse. Thank you

      80
      F
      Thinker
      5 days ago
      F
      Thinker
      FTqualityThinker
       Discussions
      Training Courses Not Completed

      Hello,Can you assist on how to search for individuals that did not complete a certain Training Course.Thank you

      212
      F
      Thinker
      5 days ago
      Alan Blair
      Ideagen Community Manager
      Alan BlairIdeagen Community Manager
       Discussions
      Introducing Ideagen Hub for Ideagen Policy Logic

      We’re excited to introduce Ideagen Hub, your gateway to breakthrough performance. Ideagen Hub brings every solution, every support resource, and powerful predictive AI together in one secure, lightning‑fast platform — redefining what excellence looks like.To help you prepare, we’ve created a dedicated page with everything you need for a smooth transition.👉 Access it here: Are you ready to unlock your new command centre for Ideagen Workplace Training?

      140
      Alan Blair
      Ideagen Community Manager
      6 days ago
      S
      Thinker
      SWAST InPhase TeamThinker
       Discussions
      (Feature Request) Actions Completion Vs Open Action better visualisation of Open Actions and the ability to filter out closed actions

      Please can this be treated as a feature request.Separation of completed and open actions on the Action module. For example, having completed actions highlighted in green or separated from the actions that are still outstanding, and could sit at the top of the actions part of the risk form in a filtered format. That allows users to only show opened, closed or overdue actions.As you can see, from the screenshot below, it is not immediately obvious what is closed and what is not.Thank you Ben (South Western Ambulance) 

      100
      S
      Thinker
      7 days ago
      S
      Thinker
      Sara MeloThinker
       Discussions
      How do I create an InPhase account linked to my work email?

      I can't access my InPhase account to record a feedback from a service user. It tells me that there is no account associated with my work email address when I try to log onto InPhase. I've signed up and logged onto the Luminate webpage, but I'm just unable to still access InPhase. Would you please be able to help me? Thank you. Bw, Sara

      131
      T
      Ideagen Employee
      7 days ago
      Abi Davies
      Ideagen Community Manager
      Abi DaviesIdeagen Community Manager
       Feature spotlight
      Have your say: a new way to share feedback on Help 📝
      Have your say: a new way to share feedback on Help 📝

      We’ve introduced a new article feedback widget across Help, giving you a clearer and more meaningful way to tell us what you think. Instead of the old “Was this helpful?” buttons, you can now rate each article as excellent, good or poor, and quickly highlight what worked or what didn’t.You’ll also see:Pre‑defined options to help you pinpoint any issues Optional comment boxes if you want to share more detail Your feedback going straight to the people who maintain and improve the knowledgebaseWhy we’ve made this changeThe previous yes/no option didn’t give enough insight into what was helpful, what could be improved or what you’d like to see more of. By giving you more choice and more space to explain, we can better understand what’s working well and where we can make things even clearer. This helps us make updates that genuinely make a difference.What’s in it for youYour feedback directly shapes the articles you use every day. When you tell us what’s helpful, and what isn’t, we can refi

      310
      Abi Davies
      Ideagen Community Manager
      7 days ago
      D
      Thinker
      DarrenRThinker
       Discussions
      Q-Pulse FAIR Form 1

      Good morning all,My query is in regard to adding items to form 1 in boxes 15-18. If I add, for example, a CotS item, the FAIR is automatically change to an “Assembly” FAIR in box 13. This is incorrect to the AS9102 standard and the report should stay as a “Detail” FAIR. Is there any way to stop this automation when a sub part is created in the repository?Thanks in advance. DR

      50
      D
      Thinker
      8 days ago
      G
      Enthusiast
      GMikulaEnthusiast
       Discussions
      People module – Event history, completed date & renew-by logic

      Hi all,I have a question regarding the People module, specifically how Event History works for recurring or renewable events.In the Event History, I would like to add a new event of a certain type with: a Completed Date, and a Renew By date (for the next cycle). Could someone clarify how the logic works in practice for reminders and escalation?Once an event has both a Completed Date and a Renew By date, when do reminders stop?  After the Completed Date is entered in a new event of the same type and has a completed date or I have to edit the same event with the new completed date and a new renew by? But by doing that I will lose historical record of previous event.

      211
      Sam Jackson
      Ideagen Employee
      9 days ago
      A
      Ideagen Employee
      Ali HookIdeagen Employee
       Discussions
      Would Document Collaboration Make Your Workflows Easier?

      We’re exploring ways to make your experience with IQM Core even more seamless—and one idea on the table is Document Collaboration.I recently reviewed the Qualtrax Ideas Portal and noticed multiple entries requesting functionality like this. That tells us there’s been interest in the past—but we want to confirm:Is this still something you’d find valuable? Would real-time document collaboration help simplify your workflows?Your feedback is critical in shaping the future of IQM Core. Please share your thoughts in the comments!

      282
      A
      Ideagen Employee
      10 days ago
      A
      Thinker
      Ange StorckThinker
       Discussions
      Damstra Check

      Hi[Redacted] has been using Damstra Check for years but has recently been logged out and can’t get back in.I’ve issued a new token, but it isn’t working. We’ve deleted the app, restarted the phone, and reinstalled it, but the issue is still happening.[Redacted] is logging in via Token #, entering: Surname: [Redacted] Token number He receives the message: “Login failed – please provide correct surname or token.”Could someone please investigate this for us?Thanks

      331
      Samuel Brown
      Ideagen Community Manager
      13 days ago
      Greg Harper
      Ideagen Employee
      Greg HarperIdeagen Employee
       Technology updates
      No-downtime Production Updates (2.63.4) starting Thursday, February 5th, 2026, and Maintenance

      Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.63.4 to the following areas:US Production: Thursday, February 5th US Government Cloud Production: Thursday, February 12th Europe and Canada Production: Wednesday, February 18thYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version on Friday, January 30th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, February 11th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, February 17th, and Thursday, February 19th. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

      240
      Greg Harper
      Ideagen Employee
      15 days ago
      R
      Thinker
      Ruchit PanchiwalaThinker
       Discussions
      Records-listing with Attached Documents

      Hi, is there a way to see which records have documents attached and how many? Can this be checked from the admin side or a report page in Healthcare Guardian (Formerly InPhase)

      60
      R
      Thinker
      15 days ago
      H
      Thinker
      HarjotThinker
       Discussions
      Extracting Data via API

      Hi, trying to get some information for our IT guys. We are looking to extract data into our internal databases so Power BI reports can be built using that. Have had a look through API documentation. IT guys are requesting the test and production details. Can anyone provide those so I can pass them on? 

      501
      P
      Ideagen Employee
      16 days ago
      Greg Harper
      Ideagen Employee
      Greg HarperIdeagen Employee
       Technology updates
      No-downtime Production Update (2.63.3.1) Tuesday, January 27th, 2026

      The No-downtime Production Update on Thursday, January 15th, 2026 introduced a RESTConnect issue that prevents finding data in certain cases. We're deploying a patch to US Production on Tuesday, January 27, 2026, to resolve this issue. Release notes are available here.Also note that the 2.63.3 release to EU & Canada originally scheduled for Wednesday, January 28 will now happen on Thursday, January 29, and will include this 2.63.3.1 patch.As always, please contact us with any questions or concerns.-Greg

      100
      Greg Harper
      Ideagen Employee
      17 days ago
      M
      Thinker
      morrowsThinker
       Discussions
      Discontinued Documents

      Hi Everyone, I am looking some advice on best practices regarding discontinued documents. When a document is discontinued, the training department currently carry out several steps:Remove the document from all staff Training plans  Remove the document from all standard Job Roles Remove outstanding renewable flags from all training events.  Archive the Master event.As a large organisation we have recently discontinued may of our induction documents which are applicable company wide. The above process has caused this to be a mammoth task.  Could you advise if the above steps are all necessary or if there is a admin setting we can use or if there is a better way to achieve the same outcome. Thank you in advance for your help with this.Kind regards,Sarah-Louise 

      292
      M
      Thinker
      20 days ago
      B
      Thinker
      Beatrix BThinker
       Discussions
      Document acknowledgement permissions and visibility

      Hi Everyone,I’m looking for guidance on best practices for requesting employees to acknowledge a document in the system without allowing them to acknowledge it on behalf of someone else. Unfortunately, at the moment this is possible, and I haven’t been able to find a way to restrict that permission.Additionally, is there a way to limit the visibility of the acknowledgement actions, so that each employee only sees the acknowledgement line associated with their own name, rather than seeing acknowledgement actions for all employees across the company?The screenshot below shows our current setup, which is what’s currently visible to all users.Any advice on configuration and permissions would be greatly appreciated. Thanks in advance! 

      181
      Alan Blair
      Ideagen Community Manager
      21 days ago
      V
      Thinker
      VamalThinker
       Discussions
      Tagged PDFs for accessibility requirements

      We are using V 7.4.1.0, which does not produce tagged accessible PDFs as per the PDF/UA standards. Is this possible in a newer version?

      221
      Alan Blair
      Ideagen Community Manager
      22 days ago
      Mace Johnson
      Ideagen Employee
      Mace JohnsonIdeagen Employee
       Technology updates
      Idea-Gen-AI | Planned Downtime on Test Stack Thursday, January 22nd

      This is notice of an upcoming downtime on the Idea-Gen-AI test stack - System Integration (US). During this time all Idea-Gen-AI endpoints for that particular stack will be unreachable. Sack Date Time System Integration (US) 22-Jan 11:00 – 13:00 UTC  This is part of a version upgrade from V2.4.0 to V2.5.0, which removes some end-of-life models (Claude 3.5 & Claude 3.7 & gpt 4o (2024-05-13)) and migrates these to their newer recommended models (Claude 4.5 & gpt 4o (2024-11-20)). You can see the new platform mappings here: https://ideagen.atlassian.net/wiki/spaces/AISPACE/pages/41030451666/v2.5+Model+DetailsOnce the deployment to the test stack has been completed, we will notify you. We encourage you to test your agents with these new models against the test stack as the model updates can cause changes to response style (e.g. Claude 4.5 is naturally much more verbose than 3.5) and may require some prompt tweaking.  Claude provides

      120
      Mace Johnson
      Ideagen Employee
      23 days ago
      Ryan Ashley
      Thinker
      Ryan AshleyThinker
       Discussions
      Pre/Post Upgrade Steps

      Last month we migrated from on-prem Q-Pulse to IQM Cloud.Yesterday we got a hotfix in our pre-production environment, and it seems at least some of our custom configuration got wiped in the process, namely all of our custom reports (and their corresponding configurations on the web reporting portals). Now I’m wondering what else we may have lost.Does anyone have or know of a complete list of what needs to be backed up/re-done before and after an upgrade?The fact that I even have to ask this is ridiculous. I manage multiple cloud apps and this is the only one where I have to worry about losing anything when the vendor updates the version. Yet more confirmation that Ideagen went cloud without having cloud architecture in place.

      432
      Ryan Ashley
      Thinker
      23 days ago
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