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Activity

25
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Issues loading .xls files

    When using the web version, I have been unable to load .xls files. I get a notification stating that it is a forbidden file type.  So I typically revert to the desktop version, as I have never gotten the error using that.  Has anyone else experienced this? Is there a setting that I need to change? 

    30
    M
    Enthusiast
    1 hour ago
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Login license issue

    Hello, Quick question for the group. Is there a way for an individual who has a ‘primary license’ to be logged in with a secondary license if there are no primary licenses available at that time? Is there a way to set it that way? As an example, earlier this week, I had two associates who were unable to log in because there were no primary licenses available, but what they were logging in to do did not require the actual primary license at that time.   Does that make sense?Thanks in advance! Michelle

    372
    M
    Enthusiast
    1 hour ago
    A
    Thinker
    Andrew TThinker
     Discussions
    When will Mail Manager be able to Automatically Find locations?

    When will Mail Manager be able to scan an entire Sharepoint library and automatically find and index all emails? This would be useful for us.  We have a SP library with tens of thousands of folders and subfolders, some of which (but not all) have emails in them.  New folders are created all the time.  It is far too much effort to manually find all the email locations.  And we don’t want to have to create a new MM location every time we save an email in a new place.

    161
    P
    Ideagen Employee
    1 day ago
    F
    Thinker
    faseehThinker
     Discussions
    track who obsolete doc in the system

    The QM department has reported that a specific document has been marked as obsolete in the system. They would like to track and identify the user who performed this action, along with the date and time it occurred.Could anyone please advise which database tables or logs we should check to retrieve this information?Your guidance is appreciated.

    351
    M
    Maven
    2 days ago
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    People and training

    Hello,I have been reviewing the skills catalog in search of courses or a curriculum for the people and training modules. I have not been able to find any. Are there some that I am missing?  I was hoping to get our HR people through some of those so that they have a better understanding to build out the matrices and competencies.  We do have some success training in June, but I was hoping to give them some information in advance.  

    31512
    M
    Thinker
    2 days ago
    S
    Thinker
    swhgrahamThinker
     Discussions
    Document Numbering with Leading Zeros

    Does anyone know if it possible for a Document Type assigned with a document numbering prefix to automatically assign the next sequential number but formatted with leading zeros (fixed number of digits). For example SOP00005, SOP00134, etc. I seem to only be able to get SOP5, SOP134.  We really need to ensure the total number of characters for document ID is consistent of always being 8 characters. We are currently using version 7.8.0.

    80
    S
    Thinker
    4 days ago
    Abi Davies
    Ideagen Community Manager
    Abi DaviesIdeagen Community Manager
     Announcements
    The logo for Ideagen Luminate added in front of a gradient background
    Introducing Ideagen Luminate💡

    Your new portal for connection, learning, and support We’re excited to announce the upcoming launch of Luminate, our new unified customer portal designed to simplify how you engage with our products, teams, and resources.Luminate brings together everything you need: expert communities, product guides, learning courses, and support, all within one intuitive platform. No more jumping between multiple sites or wondering where to find guidance. With Luminate, you’ll have a single entry point to explore, learn, and connect at your own pace.Why are we making this change?Because you’ve told us what matters. You want clarity, consistency, and a space that reflects how you use our products day to day. Luminate is designed for you; the hands-on users. It’s a place where you can build expertise, get answers quickly, and connect with others who are solving the same challenges.What’s coming in September?A fresh new homepage with four clear paths: community forums, product guides, learning courses,

    1310
    Abi Davies
    Ideagen Community Manager
    5 days ago
    M
    Ideagen Employee
    Mark LierleyIdeagen Employee
     Technology updates
    Postponed: No-downtime Production Updates (2.62.3), Thursday, August 28, 2025

    Please be aware that the release previously planned for this evening (Thursday, August 28) is postponed. We always strive to release the highest quality software possible, and in this case we have identified areas that require further testing to guarantee the high quality that you expect. Check back here for more information as we determine the new 2.62.3 release date.

    190
    M
    Ideagen Employee
    5 days ago
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Audits and documents

    Hello,As we are using IQMS as our document control system, and we are using the audit module is it possible to link documents from the documents module to the audit module without having to upload the document again? 

    431
    M
    Maven
    6 days ago
    J
    Ideagen Employee
    Jackie SextonIdeagen Employee
     Technology updates
    Mobile App Rebranding Notice

    Important changes coming to our mobile application.Starting November 20th, 2025, the DevonWay 2 mobile app will be renamed Ideagen EHSQ Enterprise with platform-specific updates detailed below. iOS and Windows PlatformsThe following changes will take effect:Application Name: DevonWay 2 → Ideagen EHSQ Enterprise Visual Identity: Updated icon design aligned with Ideagen's EHSQ brandingUser Impact Summary:Standard Users: All functionality and login credentials remain identical—only the name and icon will change MDM-Managed Deployments: The underlying package identifier stays the same, ensuring automatic updates through existing MDM systems without additional IT intervention. We suggest alerting end users about the visual changes they'll see on their devices. Android PlatformWe're currently developing a completely new Android application that will match iOS capabilities and features. During this development phase, the existing Android app will retain the DevonWay 2 name.Once the new versio

    170
    J
    Ideagen Employee
    7 days ago
    A
    Thinker
    amoutoThinker
     Discussions
    Web Reporting - Unauthenticated for external entry

    Hi there,Is there a security issue with enabling the web reporting portal in unauthenticated mode (no SSO), where external users from anywhere in the world can upload attachments?I’m specifically concerned about the risk of someone uploading a file that contains malware. How is this normally managed in practice? do systems in Ideagen usually scan uploads, restrict file types, or isolate them before we access and possibly download them? What are the best practices for handling this kind of setup or is it always recommended to be authenticated (which means external parties cant fill the form)Thanks,Alex

    140
    A
    Thinker
    8 days ago
    J
    Ideagen Employee
    Jackie SextonIdeagen Employee
     Technology updates
    No-downtime Production Updates (2.62.3) starting Thursday, August 28, 2025, and Maintenance

    August 21, 2025Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.62.3 to the following areas:US Production: Thursday, August 28 US Government Cloud Production: Thursday, September 4 Europe and Canada Production: Wednesday, September 10You can review these release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new 2.62.3 version by Monday, August 25. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, September 3.MaintenanceNo-downtime software maintenance on US Production servers: Between Tuesday, September 16, and Thursday, September 18 No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contac

    130
    J
    Ideagen Employee
    12 days ago
    J
    Thinker
    John MilneThinker
     Discussions
    Record and manage professional referrals to HCPC and NMC using InPhase

    Hi All,Does anyone use InPhase to help record and manage professional referrals to the Health and Care Professions Council (HCPC), Nursing and Midwifery Council (NMC)?Many thanks

    100
    J
    Thinker
    13 days ago
    M
    Enthusiast
    Mkealey-harbaughEnthusiast
     Discussions
    Exception Error

    Hello, A user at my workplace is receiving the following error and I am uncertain how to resolve the problem.  

    422
    M
    Enthusiast
    14 days ago
    C
    Thinker
    Clive WarrenThinker
     Discussions
    Visual FAIR Issue

    Hi,My colleague is encountering issues when he opens the Visual FAIR App whereby the repository is showing as empty.Other users of the App are not having this issue?Any assistance you can provide would be greatly appreciated.Kind regards,Clive. 

    333
    H
    Thinker
    15 days ago
    Samuel Brown
    Ideagen Community Manager
    Samuel BrownIdeagen Community Manager
     General
    Introduce yourself and welcome others 👋
    Introduce yourself and welcome others 👋

    Hello everyone and welcome to the Ideagen Luminate community!The Ideagen Luminate team is excited to get to know our new users and their backgrounds. We would love to hear a little bit about yourself and what you do for your company. You may meet others on this thread who share common interests or work in the same industry as you.We believe that by getting to know each other, we can build a stronger community and learn from each other. So please, take a moment to introduce yourself and let us know what you're interested in. We can't wait to get to know you!Here are some questions to get you started: What is your name? What do you do for a living? What are your interests? What are you hoping to get out of the Ideagen Luminate? A little about me…I have been with Ideagen for almost seven years now, and some of you may recognise my name. I started out in the support team, where I covered both frontline and escalated support for products including Coruson, Q-Pulse Cloud, Risk Manageme

    155440
    H
    Thinker
    15 days ago
    K
    Thinker
    Katharine.MartinThinker
     Discussions
    Timescales for upload of NICE guidance and CAS alerts

    Hi, how do users of the CAS app and the NICE app manage the delays with the alerts/guidance being uploaded to the system? We are essentially running two processes for CAS, updating the CAS website and retrospectively updating Inphase. We haven’t started using the NICE app yet, but are concerned that the month delay would impact our processes and the ability to meet timescales. I’m keen to hear how other Trusts are managing this?

    130
    K
    Thinker
    16 days ago
    M
    Thinker
    mkaliisaThinker
     Discussions
    PASSWORD RESET RETURNS ERROR

    Is there a problem currently with the Password reset feature, as  the system says that the New password doesn’t match former password, which I find rather odd considering the reason I’d be resetting the password is to give a user a new password. I’m using Ideagen Quality Management Version 7.7

    260
    M
    Thinker
    19 days ago
    L
    Thinker
    LDORA1Thinker
     Discussions
    LFPSE Taxonomy Version 6

    Hi, I wondered if there was any update on timescales for the roll-out plan of taxonomy 6 as we haven’t received any communication since May?  Many thanks.

    130
    L
    Thinker
    20 days ago
    S
    Thinker
    StevenFMThinker
     Discussions
    Calculated Field for number of days since notification

    Within the Dashboards feature of IQM in the Web based client, i’d like to create a list with the number of days since copyholders were notified. Would anyone know how to create a calculated field for this?

    563
    Sam Jackson
    Ideagen Employee
    23 days ago
    S
    Thinker
    StevenFMThinker
     Discussions
    Document approvals - Dashboard

    I’ve been tasked with creating a report for outstanding document approvals within IQM and i’ve noticed that there is a Ideagen created dashboard for outstanding copyholders in the dashboards section of the web client.I’ve been able to show this to my superiors, who like the fact that it is interactive and can show names and departments of who has not acknowledged the document.Now, has anyone been able to create a dashboard, similar to the one i’ve described, that can show all outstanding document approvals? If so, would you be able to share how it was set up so I can also set it up in my company’s database?Thanks in advance.

    931
    Sam Jackson
    Ideagen Employee
    23 days ago
    J
    Ideagen Employee
    Jackie SextonIdeagen Employee
     Technology updates
    Welcome to the new Community portal

    We are excited to launch a brand-new customer support portal packed with insights, updates, and tips tailored just for you. This documentation center includes resources for all Ideagen applications, not just DevonWay products. As we are expanding to better serve you, we are making some changes now to prepare for the launch.   DevonWay Docs DevonWay docs has moved to the Help tab of the customer support portal. While these new pages do have a different URL, current DevonWay Docs links are still active giving you time to update any saved bookmarks and can suggest new articles for you to review. Every day more helpful documentation articles are being added!  DevonWay University Self-Paced Courses Over the coming months new and updated self-paced courses will move to the Skills section of the support portal. These bite sized videos walk new users through features such as dashboards, reports, and charts.   Newsletter and Release Notes Many of you have signed up for our technology updates an

    460
    J
    Ideagen Employee
    25 days ago
    Z
    Thinker
    zkonradThinker
     Discussions
    Error after moving DB from one server to another

    I can’t get any answers from support since they quit responding to my emails for the past 2 weeks.All we’re trying to do is move a Q Pulse Database from one SQL server to another.  We’ve actually completed that task, and everything shows up when we connect to it, but we get an error.  When We connect to the DB and try to open a file from the repository, we get an error that says:Could not open part.Could not lock the part ####. Does it have something to do with the old DB connecting to the repository/Network Share.Do we need to create a new DB and then move the data to it.Do we need to move the repository/Network share to a new server.

    901
    ajin
    Thinker
    26 days ago
    Samuel Brown
    Ideagen Community Manager
    Samuel BrownIdeagen Community Manager
     News
    Introducing Ideagen Success Cloud! 🚀
    Introducing Ideagen Success Cloud! 🚀Announcement

    We are excited to introduce Ideagen Success Cloud, our new all-in-one place for everything Ideagen! This platform brings together a range of self-service tools, resources, and support options, all designed to enhance your experience. Watch our tour video and read about all the new features below:https://app.guidde.com/share/playbooks/aPs5KaMEEMaL1vMBgoptF4?origin=cCLyFoR44mSXlCFKCbVeCHA7Qf03Centralised home page: A new hub for our customersThe new homepage is a gateway to essential resources, ensuring you have everything you need in one place:Community: Connect with other users to share experiences and find answers. Support: Access streamlined support for any queries or issues. Help: Comprehensive guides and information at their fingertips. Latest News and Updates: Stay informed with the latest company announcements and industry insights directly from our corporate website. Events and Webinars: Discover upcoming in-person events and digital webinars designed to help you get the most ou

    158338
    Samuel Brown
    Ideagen Community Manager
    27 days ago
    A
    Thinker
    ajanioThinker
     Discussions
    ENQUIRY ON REPOSITORY

    Dear Team, Trust this email finds you well. We would like to schedule a meeting with your team on the possibility of maintaining a repository for all audit engagements uploaded on MK Insight since inception. Kindly confirm the convenient date and time for the engagement. We appreciate your prompt response.

    331
    Samuel Brown
    Ideagen Community Manager
    28 days ago

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