Hello everyone,We were suggested to raise it here. It would be good to have a bit more visibility on the enhancement requests we request. At the moment, once the request is submitted that is the last thing we know - it doesn't have a ticket number, no update, when it is discussed with dev team, does it have a "position number" on the list of enhancement lists? It would be good to know when/if Dev team discuss it, what feedback/discussion is happening and most importantly decision and possible ETA if it is to be taken on. Thanks! 

Hello,Is there anyone using IQM or Q-Pulse that has adapted the Asset module to also provide a way to monitor and manage equipment replacement?I come from a large Pathology company with a significant equipment list - many of the items on the list have a specific lifespan, with planned obsolescence required to ensure replacements are forecast and obtained in a timely manner.The obsolescence plan is generally based on three elements - projected lifespan, current condition, and criticality.  These elements are assessed and recorded on a regular basis so budget for replacement can be allocated.Is there anyone with experience of using the Asset module to help monitor, record and report this?   Cheers Tony 

I want to create a group of people who need to sign off a template but only one person in that group is required. So the group could contain 4 people but if one person has approved it the rest don’t need to before it moves to the next stage.

Despite having assigned a user group the ‘CA/PA Edit Additional Fields Permission’ in the CA/PA Module, the entire Additional Fields sections remains greyed out for them. I have populated it with a dropdown to select from in User Field 1 and I can use the dropdown on records with my system admin access, but the users cannot regardless of whether I add the permission to the dynamic role(s) or their relevant static permission group. Any idea what’s preventing this from working???

Error.An error occurred while processing your request. Have raised a ticket as clearing browser history & cache did not work and none of our users can get it.Best wishesMel

Hi,Is anyone experiencing issues with the LFPSE data source within the last 24 hours?We are unable to see any data from pages built off a live connect for LFPSE, and we are also unable to access live connect via data source option in administrator to ascertain the issue.Have attached an image of the error message in the hope someone recognises and can offer advice.Thanks! 

We requested some time ago the ability to filter on the answer of an individual question on the Audit App (we call it digital checklists).So for example we have a digital checklist for resus equipment trolleys and grab bags - it’s the same checklist, but we wanted to separate them by trolley or grab bag with one table just for trolleys and another for grab bags. Currently I’m manually selecting by org unit (not fool-proof as some areas have both types). If I filter by answer - I end up with only that answer - all other questions/answers disappearing.Would anyone else be interested in this enhancement? Or do you know a work-around other than creating two separate checklists?   

Good morning, The form revision is in the program, but when printing  the forms, it doesn’t reflect the AS9102 revision. It did previously. See e-mail below. Could you help us with this. Thanks!La revisión de las formas está en el programa  pero a l imprimir las formas  de  los fai’s  no refleja la revisión del AS9102.Anteriormente si la tenía.

Has anyone come across this error when attempting to save a change document to the document detail? I’ve attempted to save this multiple times and I get this message. This hasn’t happened with any other documents that I’ve worked with. I’ve tried to see about changing the extension itself (it’s a Word doc), well more like saving it again as a .docx to see if that helped at all- it didn’t. Any insight would be greatly appreciated! 

Hello. Does anyone know whether it is possible to cancel document read & acknowledge sent in error to users?

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.62.4 to the following areas:US Production: Thursday, September 18th US Government Cloud Production: Thursday, September 25th Europe and Canada Production: Wednesday, October 1stYou can review these release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new 2.62.4 version by Friday, September 12th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, September 24th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, September 16th, and Thursday, September 18th No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to cont

I am working on a workflow that will enable the user to upload saved documents in one occurrence. Each document has its own category which the user selects. Can this be done in a subform? Or, can the user indicate that there are more documents to load and restart the workflow again without exiting? What’s the most efficient way to do this?

Important changes coming to our mobile application.Starting November 20th, 2025, the DevonWay 2 mobile app will be renamed Ideagen EHSQ Enterprise with platform-specific updates detailed below. iOS and Windows PlatformsThe following changes will take effect:Application Name: DevonWay 2 → Ideagen EHSQ Enterprise Visual Identity: Updated icon design aligned with Ideagen's EHSQ brandingUser Impact Summary:Standard Users: All functionality and login credentials remain identical—only the name and icon will change MDM-Managed Deployments: The underlying package identifier stays the same, ensuring automatic updates through existing MDM systems without additional IT intervention. We suggest alerting end users about the visual changes they'll see on their devices. Android PlatformWe're currently developing a completely new Android application that will match iOS capabilities and features. During this development phase, the existing Android app will retain the DevonWay 2 name.Once the new versio

When we try to file emails in MM many projects don’t file. They are either Cancelled or have Error: the remote server returned an error in the Progress column. We do not have a physical server. I have requested help with this before but it keeps happening. Can anyone help with this?Thank you.

Is anyone else having an issue with saving a draft document after submitting for approvals? I have had this issue multiple times now, where once all approvals are complete and I try to make any changes to the document and then save it, I receive the save error at the top of the record. The tool tip does not show up anywhere in the record, but when I hover over the save error I get a popup message that says “You must specify some text in your note”.  Also, if I try to Activate the document using the wizard in the  desktop client I can go through all the windows and then the last box has the “Save” button greyed out. 

Hi there,Is there a security issue with enabling the web reporting portal in unauthenticated mode (no SSO), where external users from anywhere in the world can upload attachments?I’m specifically concerned about the risk of someone uploading a file that contains malware. How is this normally managed in practice? do systems in Ideagen usually scan uploads, restrict file types, or isolate them before we access and possibly download them? What are the best practices for handling this kind of setup or is it always recommended to be authenticated (which means external parties cant fill the form)Thanks,Alex

When using the web version, I have been unable to load .xls files. I get a notification stating that it is a forbidden file type.  So I typically revert to the desktop version, as I have never gotten the error using that.  Has anyone else experienced this? Is there a setting that I need to change? 

Hi All, Many years ago, in a previous job, I had the pleasure of attending an Ideagen conference that I believe was help in Nottingham but I can’t quite remember.I do remember one of the attendees giving a presentation on how they created bespoke reports to send to suppliers for notification of complaints.In my current role I am back working with Q-Pulse, or it’s new identity as Ideagen Quality Management Professional, and would like to update the look and feel of the reports we are using for supplier (and customer) notifications. If you are still around and are able to share the information/presentation that would be fantastic.If anyone else has a good how-to guide for setting up reports that would also be much appreciated!Thank you

Hello,I have been reviewing the skills catalog in search of courses or a curriculum for the people and training modules. I have not been able to find any. Are there some that I am missing?  I was hoping to get our HR people through some of those so that they have a better understanding to build out the matrices and competencies.  We do have some success training in June, but I was hoping to give them some information in advance.  

The No-downtime 2.62.3 Production Update originally scheduled for last Thursday, August 28, 2025, occurred on September 4. This update introduced an issue with certain Mobile reference fields that prevented data from returning. We are addressing this issue with a no-downtime Production Update later today, September 5, 2025. You can read the release notes here for more detail.

Hello, Quick question for the group. Is there a way for an individual who has a ‘primary license’ to be logged in with a secondary license if there are no primary licenses available at that time? Is there a way to set it that way? As an example, earlier this week, I had two associates who were unable to log in because there were no primary licenses available, but what they were logging in to do did not require the actual primary license at that time.   Does that make sense?Thanks in advance! Michelle

When will Mail Manager be able to scan an entire Sharepoint library and automatically find and index all emails? This would be useful for us.  We have a SP library with tens of thousands of folders and subfolders, some of which (but not all) have emails in them.  New folders are created all the time.  It is far too much effort to manually find all the email locations.  And we don’t want to have to create a new MM location every time we save an email in a new place.

The QM department has reported that a specific document has been marked as obsolete in the system. They would like to track and identify the user who performed this action, along with the date and time it occurred.Could anyone please advise which database tables or logs we should check to retrieve this information?Your guidance is appreciated.

Does anyone know if it possible for a Document Type assigned with a document numbering prefix to automatically assign the next sequential number but formatted with leading zeros (fixed number of digits). For example SOP00005, SOP00134, etc. I seem to only be able to get SOP5, SOP134.  We really need to ensure the total number of characters for document ID is consistent of always being 8 characters. We are currently using version 7.8.0.