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Dear support,
We have a request concerning the conversion of occurences in E5X format.
This request concerns the field "Status".
Actually, we changed the "Status" field from "Pending" to "To Review".
So now, we have the three following status:
- Open
- To Review
- Closed
For example, I have attached an exemple of an occurence (VSR-304) with Status: "To Review". See screenshot in attachment.
We would like when we transform it to E5X format, the Status "To Review" becomes "3" (the same as when Status is "Closed"), such as follow:
Open --> <Report_Status>2</Report_Status>To Review --> <Report_Status>3</Report_Status>
Closed --> <Report_Status>3</Report_Status>
In attachment, you will find the Transform file that we use.
When I use it with an incident with a "To Review” status, the <Report_Status> field does not appear anymore in the E5X file.
Please, can you help me?
Thank you.
Best regards
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