Looking for help?
Unsure where to begin or need guidance on using Ideagen Luminate? Explore our detailed articles below for step-by-step assistance.
Guides
Send us feedback
We'd love to hear your thoughts—whether it’s a feature suggestion, usability improvement, or what you love about Ideagen Luminate.
We have recieved your feedback
Thank you for sharing! Your input helps us enhance Luminate for all users. Feel free to close this window now.
In Q-Pulse desktop records couldn’t be load in the grid for one of my QPulse database. It shows error “Error occurred during processing server request ‘Object refference not set to an object ………...’”. However, if I put filters like for specific type or specific date it shows empty right number of rows with the same error.
Workaround:
I restart services as suggested by support.
I restarted IIS as suggested by support.
But no luck till now.

Hi Ahmedmm,
Are you able to confirm if multiple users are affected by this issue or is it just isolated to your account?
I would suggest raising a ticket with our Support team so that one of our colleagues can investigate further by navigating to https://iqm-pro.help.ideagen.com/hc/en-gb/requests/new
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.