We really appreciate you taking the time to share your thoughts. Your feedback helps us understand what matters to you and gives us the insight we need to make our content better. We also wanted to take a moment to show you the real impact your feedback is having, because the changes we make genuinely start with you.What happens when you give us feedback?When you leave feedback on an article, you can tell us exactly what is and isn't working,  whether your question wasn’t answered, the information was outdated or hard to understand, or even if you loved it and just wanted to let us know!Every piece of feedback is reviewed by our Customer Experience team. Depending on what you’ve told us, we’ll either:Improve the existing article — tidying up the language, adding missing steps, correcting inaccurate information, or making it easier to navigate. Create a brand new article

We’ve introduced a new article feedback widget across Help, giving you a clearer and more meaningful way to tell us what you think. Instead of the old “Was this helpful?” buttons, you can now rate each article as excellent, good or poor, and quickly highlight what worked or what didn’t.You’ll also see:Pre‑defined options to help you pinpoint any issues Optional comment boxes if you want to share more detail Your feedback going straight to the people who maintain and improve the knowledgebaseWhy we’ve made this changeThe previous yes/no option didn’t give enough insight into what was helpful, what could be improved or what you’d like to see more of. By gi

We're thrilled to announce that Ideagen Luminate has been recognized with the Architect Award at the 2025 Gainsight Gamechanger Awards in Dublin!This is validation of something we've believed in from day one: when you put customers at the heart of everything you do, magic happens.What makes this award special?The Architect Award celebrates communities that go beyond the basics. It recognizes platforms that inform, inspire, and foster genuine belonging. Spaces where customers don't just visit, but actively participate, learn, and thrive together.And the numbers tell an incredible story:📈 317% increase in customers marking posts as helpful 💬 108% rise in monthly contributions 🎓 Over 84 days of total e-learning time invested by our communityThese statistics represent thousands of moments where customers found exactly what they nee

Thank you so much for all the feedback you've been sharing about Ideagen Luminate lately! We've been reading through everything you've sent our way, and we're excited to share some improvements we've made based on what you told us.Improvements to the “Looking for help?” menuWe fixed a bug that was stopping articles from loading when you clicked on them. Sorry about that! Everything should be working smoothly now.We've also added a couple of new helpful articles for common questions we've been seeing:I can't find my product anywhere I can't sign in or open a Support ticketYou can also now search for help articles directly! This should make it much easier to find exactly what you need when you're troubleshooting an issue with Ideagen Luminate.Dismissing the

We’re excited to introduce Fin, our new AI-powered support assistant, designed to make your support experience faster, easier, and more convenient.What is Fin?Fin is your intelligent support companion, available 24/7 and integrated directly into our support system. It uses our extensive knowledge base to instantly understand your query and deliver accurate answers – just like chatting with a team member!📈 Across some of our solutions, Fin has already answered over 70% of customer queries instantly – no waiting, no escalation needed.Why You’ll Love Fin✅ Instant support, anytimeFin is always on, ready to help – even outside business hours.⚡ Faster resolutionsIt quickly finds answers using up-to-date product info, helping you get back to work with minimal disruption.🔁 Seamless escalationNeed more help? Fin hands off to our hum

I wanted to reach out to our community to share that Beyond the Horizon, our two day EHSQ digital summit, will be taking place on Tuesday, 21st October (1pm-5pm BST / 8am-12pm EST) and Wednesday, 22nd October (3pm-6pm BST / 10am-1pm EST).What to expectThis webinar series is tackling the questions we're all wrestling with right now. For example: How do you actually make AI work in quality management? And how do you modernise legacy systems without everything falling apart?We've also got some brilliant speakers lined up, including Krystal Truax from Ideagen EHSQ, regulatory expert Joanne Rupprecht, and compliance specialist Mark Burgess. These folks really know their stuff and actually work in the trenches with these challenges daily.Available sessionsDay 1 - Quality FocusHarnessing AI and machine learning

We wanted to give you a heads up about some changes coming to our Ideagen product lineup over the next few months.Based on valuable feedback from our community, we're updating the names of several software solutions to create better consistency across our portfolio and make it easier for everyone to understand what each product does at a glance.What's happening? As early as August 2025, you'll start seeing new names for products like:WorkRite → Ideagen Workplace Training Q-Pulse Law → Ideagen Regulatory Intelligence Damstra → Ideagen Workforce Safety And more!These are purely cosmetic changes. All the functionality, features, and performance you rely on stays exactly the same. Most updates will happen automatically without any action needed from you.We know change can feel overwhelming, but this is all about making your experience smoother and more intuitive. Think of it as giving our products cl

Look up at your navigation bar right now. See that new bell icon? That's your gateway to never missing a reply to your question, or content you’ve subscribed to. We've just launched our real-time notification system, and it's about to become your new best friend.Here’s what to expect:Instant updates: The moment someone interacts with your posts, comments on discussions you're following, or activity happens in categories you've subscribed to, you'll see it instantly in your notifications panel. Smart organisation: No more email clutter! Everything from the last 30 days is neatly organised in one convenient location, making it easier to prioritise and respond to what matters most. Stay engaged: Whether it's a reply to your question, a like on your contribution, or new activity in your favorite discussion threads, you'll be the first to know.Why this mattersW

Your new portal for connection, learning, and support We’re excited to announce the upcoming launch of Luminate, our new unified customer portal designed to simplify how you engage with our products, teams, and resources.Luminate brings together everything you need: expert communities, product guides, learning courses, and support, all within one intuitive platform. No more jumping between multiple sites or wondering where to find guidance. With Luminate, you’ll have a single entry point to explore, learn, and connect at your own pace.Why are we making this change?Because you’ve told us what matters. You want clarity, consistency, and a space that reflects how you use our products day to day. Luminate is designed for you; the hands-on users. It’s a place where you can build expertise, get answers quickly, and connect with others who are solving the same challenges.What’s coming in September?A fresh new homepage with four clear pat

We are thrilled to announce the launch of our brand-new e-learning site designed specifically for Ideagen customers! 🎉https://app.guidde.com/share/playbooks/sgch1jbdfiyDxYib4oxWgL?origin=cCLyFoR44mSXlCFKCbVeCHA7Qf03Why we created this e-learning siteAs part on the new launch of Success Plans, we are working hard to empower, educate, and surface easier access to help, support and product training for our customers. By giving all our customers the tools for success, we hope we enable you to use our products a tool to complete your day-to-day tasks.Skills is a self-sign-up platform with all our customer learning and education material accessible for upskilling and enhancing your abilities with Ideagen software.How to get startedGetting started is easy! Simply visit

The Ideagen Luminate team is thrilled to introduce the newest addition to our forums: Ideagen Coruson! This new forum is designed to foster engaging discussions among our aviation industry customers. We eagerly anticipate the vibrant conversations and knowledge sharing that will take place here.In addition to this, you can also expect the following:Product updates: Keep informed about the latest updates and new features coming to the solution. Announcements: Stay ahead of the curve with the latest updates on upcoming events, webinars, and courses. Industry discussions: Ask questions, share best practices, and learn from each other's experiences. Providing feedback: Help us shape the future of Ideagen Coruson by sharing your thoughts and suggestions.Our hope is that this forum becomes a collaborative space where we can all come together, learn from each other

Whether you’ve been an Ideagen customer for years or are only just beginning your journey with us, I’d like to extend a warm welcome to Ideagen Luminate.Our community is first and foremost a place for you—in your capacity as a professional in the regulatory and compliance space—to connect with peers, discuss topics of critical importance to your work, and gain access to the information and insights that help you do what you do best every day. With that in mind, please treat this as your space. Ask questions, write about what interests you, and connect with Ideagen employees and each other. Get involved in shaping the future of your products.For me personally, the existence of this platform has been an ambition for some time. It’s no accident that one of Ideagen’s core values is Community. We believe deeply in the potential for business to have a positive impact—on our internal community of colleagues and their personal and professional ambitions, on the wid