Looking for help?
Unsure where to begin or need guidance on using Ideagen Luminate? Explore our detailed articles below for step-by-step assistance.
Guides
Send us feedback
We'd love to hear your thoughts—whether it’s a feature suggestion, usability improvement, or what you love about Ideagen Luminate.
We have recieved your feedback
Thank you for sharing! Your input helps us enhance Luminate for all users. Feel free to close this window now.
Hi
We are new to the Ideagen system. We are doing some testing in the system and cannot work out why someone can’t approve a document. The approve “stamp” below is greyed out.
Is this a permission issue?
I look forward to your wise replies.
Regards
SS
Hi Sanda, this sounds like permissions. Can you double check if the user has the Document Respond permissions assigned?
You can easily check this by editing the user in the Admin module, opening the permissions tab and then clicking on the View Effective button. This will show all permissions the user has and how they’ve inherited them.
You can find additional details on this process at Viewing permissions assigned to a specific user
Thank you Alan.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.