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Ideagen Mail Manager

Join legal and compliance leaders in the Ideagen Mail Manager forum. Share email governance strategies, solve Outlook chaos, and master compliance efficiency together.

5 Posts
A
Thinker
Andrew TThinker
 Discussions
When will Mail Manager be able to Automatically Find locations?

When will Mail Manager be able to scan an entire Sharepoint library and automatically find and index all emails? This would be useful for us.  We have a SP library with tens of thousands of folders and subfolders, some of which (but not all) have emails in them.  New folders are created all the time.  It is far too much effort to manually find all the email locations.  And we don’t want to have to create a new MM location every time we save an email in a new place.

80
A
Thinker
J
Thinker
joderThinker
 Discussions
Mail Manager - New computer - can't open personal emails

I can’t open personal emails from the Search function in Mail Manager. I suspect that is because I have a new computer and it doesn’t recognize me.

200
P
Ideagen Employee
W
Thinker
W Haley LtdThinker
 Discussions
Intermittant sending error - Mail Manager

I have had a user report to me that on occasion when sending an email he gets the bellow messagesThe only way to get round this is to restart Outlook a few times and rewrite the email until it sends and then all is fine for a whilePlease advise anything I can try to fix this problem 

351
Samuel Brown
Ideagen Community Manager
E
Thinker
Eddie WrightThinker
 Discussions
Mail Manager not loading on one user

Good afternoon, one of my users found that Mail Manager did not seem to be working on his PC. When I looked at his set up to check that Outlook was not disabling the add-in, but it did not show in the list of COM add-ins. It has previously worked on his PC and none of my other users are reporting problems.I have reinstalled but it is still not loading or showing in the list of add-ins.Can you suggest what I need to check to resolve this problem? I have a copy of the Logs folder from his profile if this is of any use.Many thanks,Eddie Wright

342
E
Thinker
M
Thinker
MeshackThinker
 Discussions
Updating Mail Manager

Good day adminI am a Mail Manager user and I am struggling to update my account.Please advise.

501
Samuel Brown
Ideagen Community Manager

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