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Discussions

Ask a question or engage in conversation about industry, professional challenges, platform experiences, or any other relevant topics.

  • 34 Posts
  • 31 Replies

34 Posts

Paul Callaghan
Ideagen Employee
Paul CallaghanIdeagen Employee
 Discussions

Unlock success: sign up for Ideagen Quality Management Professional certified administrator training!Certification

Ready to level up your expertise?Looking to grow your Ideagen Quality Management Professional skills? Sign our 4-day online certified administrator course covering Ideagen's Quality Management System (QMS) and Incident Management System (IMS) modules.Click the link below to learn more or share any questions below. 💭Learn more

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Samuel Brown
Ideagen Community Manager
2 months ago
M
Thinker
MakcrownThinker
 Discussions

Report Designer - creating a list from using the filter string Notified Date not within 30 days

Hi All, I have been tasked to create a new report for our outstanding document acknowledgements >30 days.I have tried to use the normal parameters that i use to get from the document module list but when I go to the report designer there is no way to add 30 days in the filter string section.Can anyone point me in the right direction at all?

1
M
Ideagen Employee
4 days ago
P
Thinker
PATS AircraftThinker
 Discussions

Document module Group Editing

We love all the functionality the IQM document module has to offer, and we utilize all of it.  We have large projects that include hundreds of data records which are linked by using related documents. There are times where new metadata will be added, we do often use a placeholder if we anticipate an addition. If there was a group edit function for Properties, it would prevent us to open each record’s properties to add this new metadata.  We also share data with our suppliers and customers using Ideagen Huddle, the data in Huddle is hyperlinked to IQM so if there is a change our supplier/customer has the current revision. To notify them of the revision change we add them to the Notify Only in Distribution. Here again it can be hundreds of data records, so a group edit for the Distribution function would be very valuable to us.

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P
Thinker
25 days ago
A
Thinker
Amy FairleyThinker
 Discussions

Changing a stage name

Hello -  does anyone know if there is a way to change the name of a stage in the Customer module? I want to change the name of the “Compliments” stage to something else. Any compliments we receive (and let’s face it, there won’t be many...) will be added in the properties. 

3
Paul Callaghan
Ideagen Employee
25 days ago
Adam Trigg
Thinker
Adam TriggThinker
 Discussions

Organising dashboards into groups

I am keen to leverage the dashboard functionality better. I use it all the time and want to encourage more use of it across my organisation but build in controlled access.I want to organise dashboards into groups for different business functions and then control acccess to these dashboard groups. Is anyone aware of any requests for this idea previously or whether this idea might be in the development pipeline already?

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Paul Callaghan
Ideagen Employee
2 months ago
M
Thinker
Monika BlinstrubyteThinker
 Discussions

Checked out documents

Hi there!  Is there any way to send out emails/escalations to people who have checked out a document and not checked it back in for an x amount of time?  Thanks! 

1
Samraj
Ideagen Community Manager
2 months ago
Samuel Brown
Ideagen Community Manager
Samuel BrownIdeagen Community Manager
 Discussions

ISO 13485:2016 7.3: Medical device design controls and why they’re importantBlog

 Aaron HoareMedical device design controls are a set of policies and practices intended to ensure consistent translation of input requirements into a physical product that meets those requirements.Good design controls are important to:Reduce product risks Demonstrate your product is fit for purpose Align your organizationISO 13485:2016 sets out a series of requirements for design controls. So how can you actually apply, manage and use our software to ensure you are compliant with ISO 13485 design control requirements?Each of the sub-clauses in 7.3 require documented SOPs (Standard Operating Procedures). Our software takes this one step further – it enables you to enforce each of the procedures, making quality by design and default.It's a much more natural way to plan, record and manage quality - an approach preferred by auditors. Rather than SOPs which are bolted-on, they are embedded. Quality is part of the culture. It's no longer a "quality management system" as such, it's the busine

770
K
Newcomer
2 months ago
A
Thinker
andyseeThinker
 Discussions

Moving to Q-Pulse cloud

I’ve seen recent reports from other NHS centres (looking to upgrade their local Q-Pulse installation) that they are being given no option but to switch to the cloud version with a corresponding significant increase in maintenance costs. Has anyone experienced this?Cheers,Andy, Newcastle

3
S
Ideagen Employee
3 months ago
S
Thinker
Stuart PopeThinker
 Discussions

Date System Limitations in Ideagen Quality Management – suggested improvement.

Recently we requested for Ideagen to develop the way the due date system works to improve functionality and save on time wastage within the business.The current workload functionality is set at the template stage and is purely based on the raised date. This is great in theory, but in the real world, it leads to a lack of efficiency & requires considerable manual intervention with the need for micro-managing all the due dates of stages & actions within the system.As an FYI some of our Q-Pulse processes have 15 or more stages with multiple tasks within each stage.Scenario - We have a process that involves three sequential stages, the current methodology has defined dates as follows:The first stage due date is preset 7 days from the raised date, the second stage due date is preset 12 days from the raised date, and the third stage due date is 16 days from the raised date.In theory, the task will be completed in 16 days and no dates will ever be changed.However, what if the first st

0
S
Thinker
3 months ago
R
Thinker
Risky BusinessThinker
 Discussions

Mobile App Release 2.5 notes Lack of detail

With the recent Mobile App upgrade to 2.5 the release notes appeared very light on detail but gave the impression that most of the changes were superficial presentation and rebranding to announce the new brand and improve the user experience along with mentioning the below:Now not being a software or network security specialist this appears to lack detail around when implemented you will no longer be able to support android devices using third party remote sharing such as MS Teams, TeamViewer or other apps of it’s ilk, nor will android phones be able to take screenshots of the app so if you were intending on making a user guide for your users best you do it on iOS and hope that the android experience is identical because - well users are users.So Ideagen, can you please tell me how we can now remotely support the portion of our user community using android phones? I’m hoping someone here can help because raising a service ticket keeps pointing me back to the wonderfully light on detail

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Paul Callaghan
Ideagen Employee
3 months ago
C
Thinker
Caber FeidhThinker
 Discussions

Service Desk

Our organisation currently cannot access the cloud based version and I have phoned and left call back details over 4 hours ago and still no response. Is this typical of the level of service I can expect? 

2
C
Thinker
3 months ago
Sam Jackson
Ideagen Employee
Sam JacksonIdeagen Employee
 Discussions

Cracking the Code: Januarys IQM Pro Tip - Archiving Customer and Supplier Records

What better way to commence the new year than by embracing a brand-new IQM Pro Tip, ushering in a wave of fresh insights and possibilities!In this months edition we’ll be answering the age old question - Is it possible to archive customers and suppliers, because I can’t find a button for it!?If that sounds like something that’s been keeping you up at night, I’m delighted to share that it is in fact possible to archive a Customer or Supplier record within the system. Keep reading below to find out just how you can do this…If you have been using IQM Pro for a long time, you likely have many Supplier and Customer Records in those modules. It is possible there are some that you are no longer affiliated with, yet they still appear in your Module List View. Rather than deleting them and losing all of the valuable data, you can actually just archive them and even reinstate them again in the future.In the Administration Console, under Managed Lists, select Customer/Supplier Name   Select the

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Sam Jackson
Ideagen Employee
4 months ago
Z
Thinker
zkonradThinker
 Discussions

Which Authenitcation Algorithm is used

Our corporate office is requesting information that I can not figure out.  This is what they are requesting and a brief description of it.Q-Pulse                which authentication algorithm is used for SC-10.01 (Acceptable Answers: HTTPS/LDAPS/SSH/Kerbros/FTPS/SFTP)?SC-10.01- This control goes hand in hand with the IA-04.03 how are we securing the session that is being created and passing the information this is more where you are addressing HTTPS, SSH, FTPS, SFTP and so there needs to be an understanding how data is transmitted and how the session is protected. Any idea how I figure this out for Q-Pulse?

2
Z
Thinker
4 months ago
Sam Jackson
Ideagen Employee
Sam JacksonIdeagen Employee
 Discussions

Quick Tips From a Pre-Sales Consultant - Ideagen Quality Management Pro - December Edition

Each month I’ll be sharing a useful tip and trick that I’ve picked up from my years as a Consultant within Ideagen with the hope that it might be something even the seasoned IQM Pro veteran isn’t aware of. This month we’ll be looking at the relationship between CA/PAs and Documents.A common topic that came up with clients was that it’s all well and good that you can access CA/PA records related to Assets/Audits/Incidents/Suppliers/Customers from either module, but the documents only seem to work one way (from within the CA/PA Module). If the above sounds familiar, you’ll happy to hear that there is actually a way to track and trend all non-conformances related to a document from within the Document Module and below I’ll show you just how this can be achieved...1. Log in to IQM Pro and open the Document Module. Once here, select the Document of interest.2. Double Click to open that Documents Detail View. Once here, use the View dropdown menu and select Related Non-Conformances (it’s as

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Sam Jackson
Ideagen Employee
5 months ago
Kaitlyn Burke
Ideagen Product Manager
Kaitlyn BurkeIdeagen Product Manager
 Discussions

Navigating Operational Challenges: Insights from YouGov's Latest Research

Hey folks! 🌟Interesting findings from the latest YouGov research! Did you know 65% of us encounter workplace operational issues monthly? 😲Even more intriguing, 48% notice folks not taking action. 🤔 Operational hiccups can lead to compliance issues, impacting not just efficiency but also risking adherence to regulations.Share your experiences in the comments and let's discuss how we navigate these challenges together!#JoinTheDiscussion #WorkplaceInsights #ShareYourExperience

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Kaitlyn Burke
Ideagen Product Manager
6 months ago
Samraj
Ideagen Community Manager
SamrajIdeagen Community Manager
 Discussions

Proven strategies: how do you maintain high quality in regulated industries?Blog

 Rebecca WatsonIn the complex landscape of regulated industries, quality isn't just a desirable trait — it's a non-negotiable prerequisite. These sectors operate under stringent regulations set by governing bodies to ensure safety, fairness, and quality.  Quality in this context transcends mere customer satisfaction — it often constitutes a legal obligation and invariably provides a competitive edge. It encompasses meeting and surpassing client expectations, ensuring regulatory compliance, and fortifying a reputable brand that enhances consumer trust and loyalty. Quite simply, quality matters. The repercussions of a lapse in quality can be severe. From product recalls to data breaches, the financial implications can be staggering, as can the impact on brand reputation, which can take years to restore. Take the horsemeat scandal and Mad Cow Disease as examples. Recent research carried out by Ideagen demonstrated that there was still diminished trust with consumers, decades after the eve

130
Samraj
Ideagen Community Manager
6 months ago
Ellie Levell
Ideagen Community Manager
Ellie LevellIdeagen Community Manager
 Discussions

CAPA for ISO 13485: medical devicesBlog

 Aaron HoareEffective CAPA management is essential in the medical device industry, with corrective and preventive action a core pillar of ISO 13485. ISO 13485 is the international standard for demonstrating a commitment to quality, and the importance of CAPA is clear throughout the standard – not to mention it having two dedicated clauses, 8.5.2 and 8.5.3, for corrective and preventive action respectively.So, in simplest terms: CAPA management for ISO 13485 is essential, and by extension is important for all types of medical device organization. Meeting the demands of ISO 13485 would be impossible without sound CAPA management.Without being firmly in control of your corrective and preventive actions, you open up your medical device quality management system, and your entire organization, to intense scrutiny and avoidable risk. Not to mention, opening up patients to potential harm.Working to eradicate non-conformances and preventing them from reoccurring is central to pursuing continuou

300
Ellie Levell
Ideagen Community Manager
6 months ago
M
Thinker
Martin GomezThinker
 Discussions

Link document to another one

Hi, is there a way to link two or more different documents to each other? Basically, if one document is changed, systematically review the possible impact on the other document(s) .  I’m aware of the Related documents section on the properties, but, even though there were documents in that section, I still was able to revise any document without reviewing the related documents.

1
Sam Jackson
Ideagen Employee
6 months ago
Samuel Brown
Ideagen Community Manager
Samuel BrownIdeagen Community Manager
 Discussions

The foundation for effective implementation of electronic quality management systemsBlog

 Antiksha JoshiThe pharmaceutical and wider life science industry is slowly but surely moving toward Industry 4.0. This is evidenced by the regular entry of new and improved equipment, monitoring systems, and electronic quality management systems into the market, as well as the increased number of regulatory publications on the same.Organizations are increasingly adopting and implementing software-based and automated solutions for many of their quality systems as well as manufacturing processes. The most common, and often the first system any organization implements, is an electronic Quality Management System (eQMS).Choosing and implementing an eQMSWhen choosing and implementing an eQMS, the organization's sole purpose is to reduce human errors and improve efficiency. Once an eQMS is implemented and in use, it is often found that problems have not been resolved, and efficiency has only marginally improved.Often, the QA department is blamed for implementing an eQMS that doesn’t seem to

210
Samuel Brown
Ideagen Community Manager
6 months ago
Samraj
Ideagen Community Manager
SamrajIdeagen Community Manager
 Discussions

ISO 13485 software validation process: everything you need to knowBlog

  Aaron HoareWhen you're implementing an electronic medical device quality management system, your ISO 13485 software validation process is of the utmost importance. You'll need to ensure that your system is working, continues to work as expected, and meets the requirements of ISO 13485.ISO 13485 has relatively stringent demands for software validation, with at least 8 clauses in the standard having specific requirements related to validation. Not least, ISO 13485 requires the establishment of a robust quality management system, which most organizations choose to achieve through software – which will, therefore, itself require validation.There are no shortcuts in this process. However, we provide a structured approach that will help you demonstrate compliance to regulations and standards such as ISO 13485 before, during, and long after you've implemented quality management software.What is software validation?Businesses must carefully consider the impact of introducing new software app

1080
Samraj
Ideagen Community Manager
7 months ago
Ellie Levell
Ideagen Community Manager
Ellie LevellIdeagen Community Manager
 Discussions

Tell Us Your Go-To Ideagen Quality Management Tip or Trick!

Hey, Ideagen Community!We're reaching out to harness your expertise, so we're curious to know...What’s your go-to tip or trick?It might involve a time-saving shortcut, a savvy technique, a personalised tweak, or any nugget of wisdom you think could aid others.Let's come together to transform this post into a beacon from which we can all potentially maximise our individual platform experiences!

762
Samraj
Ideagen Community Manager
7 months ago
T
Thinker
TG-1Thinker
 Discussions

Does anyone know how to use the Document Retrieval Service (DRS) with "Sharepoint Online"

The following article shows:How to Use the Document Retrieval Service (DRS) with Sharepoint However this is for SharePoint 2016 and earlier - not SharePoint Online. The support team do not know how to do this.Has anyone done this?

1
Samuel Brown
Ideagen Community Manager
7 months ago
Samraj
Ideagen Community Manager
SamrajIdeagen Community Manager
 Discussions

CAPA in manufacturingBlog

  Aaron HoareIn the realm of quality management systems (QMS), managing Corrective and Preventive Actions (CAPAs) in manufacturing takes center stage. A strong grip on your CAPAs not only shields your QMS and organization from serious examination, but it also acts as the cornerstone of continuous quality improvement.Key advantages of strong manufacturing CAPA processes include reduced defects, reworks, and out-of-specs; easier adherence to quality standards and regulatory demands; improved efficiency across your organization; better safety standards for end-users; significant reduction in costs.Put simply, CAPA management in manufacturing ensures a process for getting things right first time and, crucially, making sure things stay that way. This is a must for any quality team.If your current CAPA system seems wanting, continue reading this introductory guide to CAPA management. As an alternative, download our more in-depth guide to CAPA in manufacturing below.How to structure a manufac

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Samraj
Ideagen Community Manager
7 months ago
L
Thinker
Lee EvansThinker
 Discussions

Attachment Extraction

Hi All, is there a way of extracting all attachments out of Q-Pulse that have been added to either documents, audits etc

1
Samuel Brown
Ideagen Community Manager
8 months ago
Samuel Brown
Ideagen Community Manager
Samuel BrownIdeagen Community Manager
 Discussions

Describe Your Before-and-After Experience with Ideagen Quality Management!

Hey, Ideagen Community!We all love a good transformation story, and we bet you've got some exciting ones to share, so take a moment to describe your experience…How did things look before the solution was implemented, and what changes have occurred since?We're ready to hear the good, the bad, and the ugly, so whether that means your experience dictates that pre-solution you were surviving and post-solution you've been thriving or any other variation of how the story could go, we want a reflection of your experience.Your story will reflect the true impact of the solution, so let’s hear those tales!

160
Samuel Brown
Ideagen Community Manager
8 months ago

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