Hello,

Great question, this is one of those areas that isn’t always obvious until you see it in action.

In practice, for renewable or recurring events in the People module:

• You add an event with a Completed Date, and optionally a Renew By date.

• The Renew By date is what drives reminders and escalations, and the timing (how many days before or after these are sent) is configurable in the Admin area.

• Once the event is completed, reminders will continue until the renewal is addressed.

When it’s time to renew the event, the recommended approach is to:

• Create a new event of the same type with its own Completed Date, evidence, and new Renew By date.

• This ensures you retain the full historical record of previous events rather than overwriting them.

The system is smart enough to recognise that a newer event of the same type has been added, so it will stop sending reminders for the previous renewal and instead use the latest event as the next renewal cycle.

I actually tested this behaviour just now to double-check, and it works exactly as expected.

Hope that helps, but let me know if you’d like to walk through an example.

Thanks,
Sam