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Discussions

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  • 135 Posts
  • 233 Replies
When you subscribe we will email you when there is a new topic in this category
135 Posts
    Most repliesMost viewsRecently created
M
Enthusiast
Mkealey-harbaughEnthusiast
 Discussions
Exception Error

Hello, A user at my workplace is receiving the following error and I am uncertain how to resolve the problem.  

632
M
Enthusiast
1 month ago
M
Thinker
mkaliisaThinker
 Discussions
PASSWORD RESET RETURNS ERROR

Is there a problem currently with the Password reset feature, as  the system says that the New password doesn’t match former password, which I find rather odd considering the reason I’d be resetting the password is to give a user a new password. I’m using Ideagen Quality Management Version 7.7

270
M
Thinker
2 months ago
S
Thinker
StevenFMThinker
 Discussions
Document approvals - Dashboard

I’ve been tasked with creating a report for outstanding document approvals within IQM and i’ve noticed that there is a Ideagen created dashboard for outstanding copyholders in the dashboards section of the web client.I’ve been able to show this to my superiors, who like the fact that it is interactive and can show names and departments of who has not acknowledged the document.Now, has anyone been able to create a dashboard, similar to the one i’ve described, that can show all outstanding document approvals? If so, would you be able to share how it was set up so I can also set it up in my company’s database?Thanks in advance.

1291
Sam Jackson
Ideagen Employee
2 months ago
Z
Thinker
zkonradThinker
 Discussions
Error after moving DB from one server to another

I can’t get any answers from support since they quit responding to my emails for the past 2 weeks.All we’re trying to do is move a Q Pulse Database from one SQL server to another.  We’ve actually completed that task, and everything shows up when we connect to it, but we get an error.  When We connect to the DB and try to open a file from the repository, we get an error that says:Could not open part.Could not lock the part ####. Does it have something to do with the old DB connecting to the repository/Network Share.Do we need to create a new DB and then move the data to it.Do we need to move the repository/Network share to a new server.

1052
ajin
Thinker
2 months ago
C
Thinker
cbirThinker
 Discussions
Audit checklist templates

When I used Qpulse some years ago, it had the functionality of downloading some audit checklists based on ISO standards. Is this option still available?

370
C
Thinker
2 months ago
J
Thinker
jriceThinker
 Discussions
API Endpoint for Downloading Documents?

I’m looking to see if there is any method that makes it possible to download documents/attachments akin to an API?The Document Retrieval Service looked promising at first, but upon seeing the interface shown in "Using the DRS", it doesn’t appear to serve that purpose?

560
J
Thinker
2 months ago
R
Thinker
rronaldsonThinker
 Discussions
Watermark for Printed Documents?

Hi,  We’re in the process of setting up Quality Management System and looking to understand if there are watermark options available for printing of certain document types (e.g. draft). Are there any header/footers able to be applied also? Many thanks,Rachel 

551
T
Thinker
2 months ago
X
Thinker
X-Cel SuperturnThinker
 Discussions
Require signature adding - Esign

Hello,I’ve been pointed in this direction for adding a new persons signature to our system. 

320
X
Thinker
3 months ago
T
Thinker
Teresa McGuinness
 Discussions
Q-Pulse Mobile App - First time install

Hi everyone,I have being asked to get the IQM (AKA Q-Pulse) Mobile app up and going for Audit.  I got IT to place the App onto an Ipad.  The screen at the very start of my Log In. asks for the Server URL.  To which my IT have put the DRS link.  When I then they the Advance Username and password I get a message stating UNAUTHORIZED - You are not authorized to connect to this server.  Please use advanced settings to enter a network account.I was so excited to get this for Audit but 7 days later and the joy has left me. Any advice would be gratefully appreciated.  Thanks in advance.Version 7.3 in an apple ipad i think.  I am not tech minded.   

800
T
Thinker
3 months ago
T
Thinker
tesparonThinker
 Discussions
IQMP Dashboards - Data Source - Suppliers

Hi there group, I am attempting to create useful dashboards for Suppliers module data. I can view this easily from the module tab but also want to create a dashboard with Suppliers that are due review. Which data source is needed for the data required?  Many Thanks, Tom

862
T
Thinker
3 months ago
M
Maven
Monika BlinstrubyteMaven
 Discussions
Dynamic Copyholder Templates

Hi all,  Documents can sometimes be missed and not distributed to the right people if they have changed roles or if a new person has joined the team and there has not been time to update the copyholder templates. Has anyone else experienced this? Would it be possible to create dynamic copyholder templates, i.e. Distribute document IF Job Role “xyz” is TRUE? If a workaround already exists and I’m not aware, please let me know!! :) Thank you.   Kind regardsMonika Blinstrubyte

400
M
Maven
3 months ago
N
Thinker
Neil BThinker
 Discussions
Draft Approved documents and training

How are people using Draft Approved documents?  Specifically, I thought that this was a stage where poeple could be trained on a new revision of a document ‘before’ the old revision was superseded and the new one became active.  I can’t see how to setup document training that is initated at this stage.

510
N
Thinker
3 months ago
I
Thinker
inktThinker
 Discussions
How to assign secondary locations to Documents

Hello, Is there a way to assign a secondary document location to a document? I want it to appear in both folders. Thanks,KT!--a=1-->

503
Alan Blair
Ideagen Community Manager
3 months ago
F
Thinker
faseehThinker
 Discussions
manage attendees groups

We are currently working on a training course module in Q-Pulse and would like your guidance on managing groups of attendees effectively. Could you please provide us with instructions or recommendations on how to handle this, as shown below?    

281
Alan Blair
Ideagen Community Manager
3 months ago
H
Thinker
HLEWISThinker
 Discussions
Incident and occurrences and linking to CAPA

Is it possible to link a CA/PA record to an incident or record?

441
Alan Blair
Ideagen Community Manager
3 months ago
S
Thinker
S2454891Thinker
 Discussions
Document Archive

Hi, I was wondering if its possible to bring back a document from Archive? One of my team archived in error but I don’t see an option to bring the document back,  does anyone know if this is possible? Thanks

541
Alan Blair
Ideagen Community Manager
3 months ago
T
Thinker
tonyoThinker
 Discussions
Uploading an Asset list via spreadsheet

Hello, I was wondering if it is possible in IQM (either now or in the future) to upload an asset list using a spreadsheet, must the same way as the People module can upload users?   In our situation, as we integrate new departments into our IQM system, they each bring their list of assets that need to be uploaded.  It would be much easier to do this as a spreadsheet as opposed to making singular entries in the Asset module. CheersTony O

421
Alan Blair
Ideagen Community Manager
3 months ago
B
Thinker
beaurymThinker
 Discussions
Add custom fields to column chooser?

Hello, we’re attempting to export data from our modules, however there is detailed information from fields we customized specific for our occurrences. Is there a way we can bring in custom columns to those tables to sort through and export? I know there is the report function, but we’re having difficulty generating that. To me, it seems like the verbiage we can select is not connected to the items we’ve created in our fields. Thank you for your help.

452
Samuel Brown
Ideagen Community Manager
3 months ago
S
Thinker
smcmonagleThinker
 Discussions
Approval of Docs Sign Off

I am currently looking at rolling out Approval of documents on the platform and was wondering if the constant need for email, password and verification could be switched off.  I can see it becoming cumbersome and people might try to skip the step

662
Samuel Brown
Ideagen Community Manager
3 months ago
F
Thinker
foreillyThinker
 Discussions
Qpulse Queries

No one seems to be getting automatic notifications on their email every time I make a document change that requires approval or acknowledgment from the team. The notifications are only visible once one logs in their QPulse account   People cannot acknowledge documents, as the acknowledgement button (the green tick symbol on the upper part of the screen) is greyed out Documents that have been previously uploaded in PDF form (directives, manuals, etc., like the ones below) do not open. When we click on them the software crashes

1533
Samuel Brown
Ideagen Community Manager
3 months ago
S
Thinker
StevenFMThinker
 Discussions
Archiving Training Plan History

I have created a course in Ideagen Academy and it has recently been updated. Now, once people have completed the course, both revision 1 and revision 2 of the course show in their training plan as a requirement for their competencies. Is there a way to archive completed requirements within competencies to only show the most recent requirement?

351
Alan Blair
Ideagen Community Manager
3 months ago
K
Thinker
kamila.lyczekThinker
 Discussions
Occurrence form

Hello ,  I’ve created a form in occurrence module I am wondering if there is a way to include Risk matrix to it or this is only option once it is moved to Incidents ? 

533
Alan Blair
Ideagen Community Manager
3 months ago
M
Maven
Monika BlinstrubyteMaven
 Discussions
Batch Owner re-assignment

Hi there, I am wondering if there is a way to change Document owners by batch, for example all Documents in certain Type to be assigned to a specific person? So far, I have only found you are able to change ownership if the person is no longer an active user but this does not seem to offer the ability to differentiate between Types/Subtypes or through advanced workload but that seems to be only for “actions” e.g. due review rather than actual ownership of the document. Would be grateful for your advice. 😊 Kind regardsMonika 

2834
Samuel Brown
Ideagen Community Manager
3 months ago
A
Thinker
Amanda LepleyThinker
 Discussions
Reports for the Occurrence module

Does anyone have any reports built for the Occurrence module?  I want to be able to print the current view of a raised occurrence.  The report in there is blank.  Thanks

472
A
Thinker
4 months ago
B
Thinker
beaurymThinker
 Discussions
Is there a way to import multiple occurrences into IQM?

Is there a way to import multiple occurrences into IQM via excel or other potential method? We get several hundred occurrences a day that we would need to upload. Importing in bulk would be more beneficial than individually adding them. We could format our excel or other document to reflect that of the Occurrence Summary format. Thank you so much for your help. 

391
Alan Blair
Ideagen Community Manager
4 months ago
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