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Mkealey-harbaughThinker

People and training

Hello,I have been reviewing the skills catalog in search of courses or a curriculum for the people and training modules. I have not been able to find any. Are there some that I am missing? I was hoping to get our HR people through some of those so that they have a better understanding to build out the matrices and competencies. We do have some success training in June, but I was hoping to give them some information in advance.

tesparonThinker

IQMP Dashboards - Data Source - Suppliers

Hi there group, I am attempting to create useful dashboards for Suppliers module data. I can view this easily from the module tab but also want to create a dashboard with Suppliers that are due review. Which data source is needed for the data required? Many Thanks, Tom

AndyGrayThinker

Toggle Mandated course activation to ON for all users

I can’t see a way to bulk change the toggle swich on content from OFF to ON for a full group?Also courses set to Mandated in CourseBuilder are not appearing in relevant groups?Any advice greatly appreciated.

DJWThinker

Number in Infographic dissapears

Hi, I am currently building a report where I am using infographic numbers. When I save the page and test in enterprise with slicer the numbers change but one box just appears blank (i.e no 0 count shows). Does anyone know where I am going wrong?

StevenFMThinker

Archiving Training Plan History

I have created a course in Ideagen Academy and it has recently been updated. Now, once people have completed the course, both revision 1 and revision 2 of the course show in their training plan as a requirement for their competencies. Is there a way to archive completed requirements within competencies to only show the most recent requirement?

Duncan CribbEnthusiast

Calculated field for three different outcomes

We catergorise our open incidents in to three different stages <10WKD, 10-20WKD and >20WKD. At the moment we are having to do this outside of the system but are looking at a way to do it within it.I have created a calculated field using compare at row level to determine whether the incident was closed within time scales but wondering if there is a way to add another condition to fit the above criteria.So any incidents open for less than 10 working days would be marked <10WKDAny open between 10 and 20 working days would be marked 10-20WKDAnd any open for greater than 20 working days would be marked >20WKDThen anything that was closed would be marked closed so that you could filter these out as they wouldn’t be applicable.

Allison brisleyThinker

Audit ID addition in actions list

HI Does anyone know if its possible to add the audit ID number to the audit actions listing page? I can’t seem to find the criteria. Thanks

kamila.lyczekThinker

Occurrence form

Hello , I’ve created a form in occurrence module I am wondering if there is a way to include Risk matrix to it or this is only option once it is moved to Incidents ?

Monika BlinstrubyteMaven

Batch Owner re-assignment

Hi there, I am wondering if there is a way to change Document owners by batch, for example all Documents in certain Type to be assigned to a specific person? So far, I have only found you are able to change ownership if the person is no longer an active user but this does not seem to offer the ability to differentiate between Types/Subtypes or through advanced workload but that seems to be only for “actions” e.g. due review rather than actual ownership of the document. Would be grateful for your advice. 😊 Kind regardsMonika

joderThinker

Mail Manager - New computer - can't open personal emails

I can’t open personal emails from the Search function in Mail Manager. I suspect that is because I have a new computer and it doesn’t recognize me.

Amanda LepleyThinker

Reports for the Occurrence module

Does anyone have any reports built for the Occurrence module? I want to be able to print the current view of a raised occurrence. The report in there is blank. Thanks

Greg DavisonThinker

Changing the name of a Questionnaire once created

Hi,Has anyone been able to change the name of a Questionnaire once created? We have recently added some audits which we want to change the name of, but cannot figure out a way of amending without deleting and re-starting with new name.Anyone able to share if they have done this please?

W Haley LtdThinker

Intermittant sending error - Mail Manager

I have had a user report to me that on occasion when sending an email he gets the bellow messagesThe only way to get round this is to restart Outlook a few times and rewrite the email until it sends and then all is fine for a whilePlease advise anything I can try to fix this problem

ManjitThinker

Has anyone else encountered this message when attempting to log in after switching between accounts multiple times, which then prevents further access to the system? I'm currently in the process of validation and need to frequently switch between my admin and basic user accounts. Any advice or tips would be greatly appreciated.

swhgrahamThinker

IQMP Dashboards - Copyholder Acknowledgements

Does someone know how I can filter a dashboard of outstanding copyholder acknowledgements so that only ACTIVE employees are listed?

lisaratcliffeThinker

Word Add-in - mystery $ signs

HiOn producing our Q4 report I’ve noticed that currency data is being presented in $ format rather than £. This was not happening at Q3 and only shows in data added in Word via the Add-in. On InPhase directly it shows as intended £ - all language settings are UK (not US).I wonder if it’s something to do with the Add-in connection but I can’t see how to review this. Our internal IT team have looked at this with me and can only advise that it must be an InPhase issue.I have logged a ticket - but with the backlog have been advised to seek help from the community.Has anyone else noticed this and importantly fixed it? Thanks! Lisa

Teresa McGuinness

About to Open Audit for the First Time Version 7.3

Q-Pulse Version 7.3. We are about to Open the Audit module. When I am completing a Audit and raising a NC it is taking me automatically into Incidents and not CA/CP module. Is this a set-up issue?In the Incident module I can raise a Non-Conformance and CA/PA in a sub-tab is this enough for external auditor?Why is it not taking me to CA/PA?Why is it only taking me to Incidents?Are these two modules meant to be connected?When I raise a NC sometimes the actions arenot connected to the NC, does this mean if I raise and NC and action separately it will still be connected to the Audit? Can I only open Audit and Incident module; and work solely from there to ensure all NCs and Actions are followed up? Is there a necessity to open CAPA?The analysis tab, does this make a difference only have the Audit/Incident module in use?Is there anything else I am missing about Audit - Incident and CA/PA? Any guidance or advise you have would be gratefully appreciated.

David WrightThinker

extracting documents store in Q-Pulse after the license has expired

Is it possible to extract company documents stored within Q-Pulse after the Q-Pulse license has expired?

shaunda.reedThinker

Single vs Continuous Page view

We recently updated our instance of PleaseReview and I am receiving complaints about reviewers not being able to see the page breaks any longer. A document may be 10 pages, but it appears as one continuous page. Is there a setting that I can change to make it show each page?

StevenFMThinker

Synchronisation of Academy to Quality Management

Hi Community,I’d like to ask a simple question. Is there a way of automatically synchronizing Academy Events with Quality Management or is this only a manual function through the actions tab in the people module?Thank you for your assistance.

Eddie WrightThinker

Mail Manager not loading on one user

Good afternoon, one of my users found that Mail Manager did not seem to be working on his PC. When I looked at his set up to check that Outlook was not disabling the add-in, but it did not show in the list of COM add-ins. It has previously worked on his PC and none of my other users are reporting problems.I have reinstalled but it is still not loading or showing in the list of add-ins.Can you suggest what I need to check to resolve this problem? I have a copy of the Logs folder from his profile if this is of any use.Many thanks,Eddie Wright

DouglasGGThinker

Windows Authentication not working after upgrade to 7.6

Hello,We have a test server where we installed Q-Pulse 7.1.7 and upgraded it to IQM 7.6 and noticed that Windows Authentication no longer works. We are still using the same Dbconnections.xml file that we had with the 7.1.7 install. We are on a Citrix environment, but even when we run Q-Pulse directly from the application server, Windows authentication doesn’t work.Can anyone offer suggestions on how to troubleshoot this? Did I miss an installation step somewhere?

andyseeThinker

InPhase static document hyperlinks

Hi,Is there a facility to provide a static hyperlink to a document in InPhase?We use Q-Pulse and are able to link to a document using its unique number which will always point to the current active version (feature is called the Document Retrieval Service). This allows us to reference other documents without worrying about links expiring when a document is updated.ThanksAndy

ShujaThinker

Question Manager

The Question Manager is not showing in Admin, in the InPhase.What could be the reasons?And how to fix this?

JohnTThinker

Hi all,I logged onto Ideagen Academy to look at the People and Training module courses, and it only has the ‘professional’ version. At the beginning of this course, it states that you must have watched the basic version beforehand, but I am not able to locate the basic version within the registerCan anyone assist, please?

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