Hi ​@DouglasGG, are you using Windows prompted or windows automatic authentication?

If you have admin rights, edit a user account in the admin module and remove the Common Name from the account, then have the user sign in.  Does this fix the issue for that one user?

Alan,

Thank you for your reply.  We are using windows automatic authentication.  Our test database was created using a backup of our live database.  Every user has an Active Directory name associated with their account.  At the moment, I am tackling a larger problem where Q-Pulse can’t see the databases at all.  I think we have something blocking access to our database server.

Alan,

We have our database connection issue resolved.  I am not seeing where the common name entries are located within the Administration panel.  If it helps, when I try to change the authentication type, I get a “Identity Client is Invalid or Empty.  Please consider reconfigure or contact your admin” message and I am unable to change the authentication type.

Hi ​@DouglasGG, I think this is something you would need to raise a support ticket on and have one of our agents help with.  You can contact support via Ideagen Support and a member of the team can review your configuration in detail and help resolve.

Sorry for not replying sooner.  I have tried support tickets recently, but was always told to come here.  I will try again.