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Good afternoon, one of my users found that Mail Manager did not seem to be working on his PC. When I looked at his set up to check that Outlook was not disabling the add-in, but it did not show in the list of COM add-ins. It has previously worked on his PC and none of my other users are reporting problems.
I have reinstalled but it is still not loading or showing in the list of add-ins.
Can you suggest what I need to check to resolve this problem? I have a copy of the Logs folder from his profile if this is of any use.
Many thanks,
Eddie Wright
Hey
Thanks for sharing this! 
Just a quick heads-up—this looks like it’s related to MailManager, but you’ve posted it in our SmartForms: Professional forum. Since we don’t have a dedicated MailManager forum yet, the best way to get help would be to raise a support ticket here: MailManager Support. That way, our team can assist you directly!
Let us know if you need any help submitting it. Thanks!
Hi Samuel,
Thanks for the response, first time using this site and I obviously went to the wrong part. I have raised a ticket as suggested.
Best regards, Eddie
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