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Hi
On producing our Q4 report I’ve noticed that currency data is being presented in $ format rather than £. This was not happening at Q3 and only shows in data added in Word via the Add-in. On InPhase directly it shows as intended £ - all language settings are UK (not US).
I wonder if it’s something to do with the Add-in connection but I can’t see how to review this. Our internal IT team have looked at this with me and can only advise that it must be an InPhase issue.
I have logged a ticket - but with the backlog have been advised to seek help from the community.
Has anyone else noticed this and importantly fixed it?
Thanks! Lisa
Hi
Hi
I await further advice from the InPhase team…
Lisa
Hi Lisa, I’ve located your ticket and I have escalated this for you now. 😊
Thanks - I’ve had to find a work around for the current report so no longer urgent. Wondered if anyone else was experiencing and/or if result of a recent software update.
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