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Ideagen InPhase

Ideagen InPhase is a quality and compliance management software designed to help organisations streamline their quality processes, risk management, and regulatory compliance.

14 Posts
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Thinker
Duncan CribbThinker
 Discussions
Unable to link complaint to another complaint

When we have a complaint we look to see if the complainant has complained before and previously we would note the number. Now we are trying to link it to the actual record (see attached screenshot). We have added in a links section to the complaints module but when you try and search for a number nothing comes up even when using an astericks (see attached screenshot). The link to the incident module works OK (see attached screenshot) but we just seem to be unable to link within the same module.

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Thinker
F
Thinker
Frances SindenThinker
 Discussions
Unable to access lists - is it just me?

Is anybody else having trouble accessing lists in Question Manager? The dropdown seems to have disappeared in our UAT system. Have I accidentally clicked something to turn it off?

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Enthusiast
D
Thinker
Duncan CribbThinker
 Discussions
Calculated field for three different outcomes

We catergorise our open incidents in to three different stages <10WKD, 10-20WKD and >20WKD. At the moment we are having to do this outside of the system but are looking at a way to do it within it.I have created a calculated field using compare at row level to determine whether the incident was closed within time scales but wondering if there is a way to add another condition to fit the above criteria.So any incidents open for less than 10 working days would be marked <10WKDAny open between 10 and 20 working days would be marked 10-20WKDAnd any open for greater than 20 working days  would be marked >20WKDThen anything that was closed would be marked closed so that you could filter these out as they wouldn’t be applicable.

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Thinker
G
Thinker
Greg DavisonThinker
 Discussions
Changing the name of a Questionnaire once created

Hi,Has anyone been able to change the name of a Questionnaire once created? We have recently added some audits which we want to change the name of, but cannot figure out a way of amending without deleting and re-starting with new name.Anyone able to share if they have done this please?

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Thinker
D
Thinker
Duncan CribbThinker
 Discussions
Erro when submitting risk assessment form

When users are trying to completed a risk assessmernt form they are getting the following error.

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Thinker
A
Thinker
Allison brisleyThinker
 Discussions
Audit ID addition in actions list

HI Does anyone know if its possible to add the audit ID number to the audit actions listing page? I can’t seem to find the criteria. Thanks

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Thinker
F
Thinker
Frances SindenThinker
 Discussions
How to create notifications based on due dates

Is it possible to create a notification email based on a due date on a questionnaire? We would like to be able to send reminder emails to people a couple of weeks before the due date.

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Thinker
L
Thinker
lisaratcliffeThinker
 Discussions
Word Add-in - mystery $ signs

HiOn producing our Q4 report I’ve noticed that currency data is being presented in $ format rather than £.  This was not happening at Q3 and only shows in data added in Word via the Add-in.  On InPhase directly it shows as intended £ - all language settings are UK (not US).I wonder if it’s something to do with the Add-in connection but I can’t see how to review this.  Our internal IT team have looked at this with me and can only advise that it must be an InPhase issue.I have logged a ticket - but with the backlog have been advised to seek help from the community.Has anyone else noticed this and importantly fixed it?  Thanks!  Lisa 

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K
Thinker
Katharine.MartinThinker
 Discussions
LFPSE Taxonomy 6

Hi, I wondered if there was any update on timescales for the roll-out plan of taxonomy 6? We’re being asked questions by our ICB about when this will be implemented. 

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Alan Blair
Ideagen Community Manager
Alan Blair
Ideagen Community Manager
Alan BlairIdeagen Community Manager
 Discussions
What content will help you most?

We want to make sure we're providing you with the best content to help you get the most out of your InPhase products. That's where you come in!What kind of self-help articles, guides, or videos would you like to see from us in the future? Whether it's detailed how-tos, troubleshooting tips, or creative ways to use our products, we want to hear your ideas.Drop your suggestions in the comments below and let us know:Topics you're interested in Specific information you need more details on Any formats you prefer (articles, videos, step-by-step guides, etc.) Future webinars you’d like to hear aboutYour feedback is super valuable to us, and we can't wait to create content that truly helps you. Thanks for being a part of our community!Looking forward to your ideas! 💡

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Alan Blair
Ideagen Community Manager
A
Thinker
andyseeThinker
 Discussions
InPhase static document hyperlinks

Hi,Is there a facility to provide a static hyperlink to a document in InPhase?We use Q-Pulse and are able to link to a document using its unique number which will always point to the current active version (feature is called the Document Retrieval Service). This allows us to reference other documents without worrying about links expiring when a document is updated.ThanksAndy

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Thinker
S
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ShujaThinker
 Discussions
Question Manager

The Question Manager is not showing in Admin, in the InPhase.What could be the reasons?And how to fix this?

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Ideagen Employee
Alan Blair
Ideagen Community Manager
Alan BlairIdeagen Community Manager
 Discussions
Welcome to the InPhase Community! 🎉

Welcome to our awesome community!We're super excited to have you join us. This is the place to connect, share, and learn all things InPhase. Whether you're a seasoned pro or just starting out, there's something here for everyone.Let's get to know each other! Drop a comment below and tell us:Your name and where you're from How long you've been using InPhase Your favorite InPhase feature and why Any cool tips or stories you want to shareCan't wait to hear from you all and see this community grow. If you have any questions or need help, just give us a shout. Let's make this space fun and supportive for everyone!Welcome aboard! 🚀

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Thinker
Alan Blair
Ideagen Community Manager
Alan BlairIdeagen Community Manager
 Discussions
Introducing our InPhase self-help spaces 📣

We're excited to introduce you to the various spaces available to help you get the most out of your InPhase experience: 🗨️ Community: This is your space! You're the experts, and this community is here for you to exchange ideas, share thoughts, and benefit from the experiences of others who have already implemented the system. Whether you're looking for advice, want to share your success stories, or just connect with fellow users, this is the place to be. 📃 Ideagen Help: This is our comprehensive knowledgebase filled with self-help content, articles, and videos. If you have a question, Ideagen Help is your go-to place to find the answers you need quickly and easily, so you can get back to your day. 🏫 Ideagen Skills: This is our eLearning platform designed to help you educate yourself and feel more confident using our systems. While this area is still in development, we're working hard to bring you engaging and informative courses soon. We're thrilled to have you here and can't wait t

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Alan Blair
Ideagen Community Manager

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