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Idegen Academy
+1Hi all,
I logged onto Ideagen Academy to look at the People and Training module courses, and it only has the ‘professional’ version. At the beginning of this course, it states that you must have watched the basic version beforehand, but I am not able to locate the basic version within the register
Can anyone assist, please?
Best answer by Samuel Brown
Hey JohnT,
Apologies for the conflicting information. A few months ago we turned off direct email Support for all products. Ideagen Academy has been recently included in this and you can now contact Support directly by following the link below:
https://academy.help.ideagen.com/hc/en-gb/p/support
You will be able to raise a ticket, and also manage any existing Academy tickets from this page going forward just like you would for any of our other products.
Do let us know if you encounter any additional issues and we’ll take a look for you.
+1Hi JohnT,
There is a basic course available for the People and Training modules in Academy. If your organisation has access to the professional courses, you should also have all the basic courses too.
I’d suggest asking your internal Academy administrator to give you access. If they are also unable to find it, please contact the Support team (support.academy@Ideagen.com).
+1Hi Stef,
I had already emailed support.academy@idegen.com and received the following response -
Support has moved to Ideagen Success Cloud! We have a new, streamlined support portal designed to get you to a solution faster. Please note this inbox is no longer monitored.
Visit Ideagen Success Cloud to submit and track your requests in real-time, access helpful guides and connect with the Ideagen Community.
Hence why I asked the question on here.
Can you provide any additional guidance?
Many thanks.
+8Hey JohnT,
Apologies for the conflicting information. A few months ago we turned off direct email Support for all products. Ideagen Academy has been recently included in this and you can now contact Support directly by following the link below:
https://academy.help.ideagen.com/hc/en-gb/p/support
You will be able to raise a ticket, and also manage any existing Academy tickets from this page going forward just like you would for any of our other products.
Do let us know if you encounter any additional issues and we’ll take a look for you.
+1Hi John,
I’m so sorry for giving you out of date information! I’ve spoken to the Support team on your behalf and they have added the People & Training modules basic course to your organisation’s area in Academy so you should now be able to see it.
I hope that has resolved the issue for you.
+1Hi Stef,
No need to apologise and thank you very much for resolving this issue. The basic course is now available within the course register, thank you :)
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