{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Common queries
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only. Your submission will not receive a response.
Looking for support? Select the solution you need help with and open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Question
IQMS/Academy
Good day!
We are an IQMS professional customer with an Academy integration.
There is not a specific ‘Academy Forum’, but I thought that I would ask here. I’m trying to clean out our courses in Academy and there are a number of them that I cannot do anything with. Here is what they look like.
Any suggestions?
+2Hi there,
This is not standard behaviour for courses you have created in Ideagen Academy. Looking into it a little further, it appears these courses have been unassigned from your branch - this would involve an administrator within your branch de-selecting your branch/company name within the course details. I can see that well over 1000 courses are affected, so the best thing to do here is to raise a ticket with our Support team who will need to carry out a bulk update. This will then give you back full control over the courses.
You can raise a ticket using the ‘Support’ tab at the top of this screen.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.