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Looking for help?
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Thank you so much for all the feedback you've been sharing about Ideagen Luminate lately! We've been reading through everything you've sent our way, and we're excited to share some improvements we've made based on what you told us.
Improvements to the “Looking for help?” menu
We fixed a bug that was stopping articles from loading when you clicked on them. Sorry about that! Everything should be working smoothly now.
We've also added a couple of new helpful articles for common questions we've been seeing:
- I can't find my product anywhere
- I can't sign in or open a Support ticket
You can also now search for help articles directly! This should make it much easier to find exactly what you need when you're troubleshooting an issue with Ideagen Luminate.
Dismissing the notification banner
You wanted the ability to dismiss the notification banner that shows up on every page in Ideagen Luminate.
Good news! Starting today, you'll notice a little cross icon next to the banner that lets you dismiss it with a single click. Once you close it, it'll stay hidden until we have a new announcement to share.
We love hearing from you! If you've got ideas, suggestions, or just want to let us know how things are going, you can always share feedback by clicking the megaphone icon in the top right corner, or just drop a comment below.
Your input helps shape Ideagen Luminate into something that really works for you, so keep those thoughts coming!
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