🚀 Meet Fin, your new AI support companion | Ideagen Luminate

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We’re excited to introduce Fin, our new AI-powered support assistant, designed to make your support experience faster, easier, and more convenient.

What is Fin?

Fin is your intelligent support companion, available 24/7 and integrated directly into our support system. It uses our extensive knowledge base to instantly understand your query and deliver accurate answers – just like chatting with a team member!

📈 Across some of our solutions, Fin has already answered over 70% of customer queries instantly – no waiting, no escalation needed.

Why You’ll Love Fin

✅ Instant support, anytime
Fin is always on, ready to help – even outside business hours.

⚡ Faster resolutions
It quickly finds answers using up-to-date product info, helping you get back to work with minimal disruption.

🔁 Seamless escalation
Need more help? Fin hands off to our human support specialists with full context, so you never have to repeat yourself.

The Best of Both Worlds: AI + Human Expertise

Fin isn’t here to replace our team – it’s here to enhance your experience. While FIN handles routine queries, our experts focus on:

Solving complex technical challenges
Providing tailored, personal support
Continuously improving based on your feedback

Where to Find Fin

You can access Fin directly from our Help Guides. Just look for the chat widget in the bottom right-hand corner of the screen.
Click it to start a conversation – Fin will be ready to assist you instantly.

When you raise a support ticket, Fin will respond quickly to help you resolve your issue and get back to your day.

What’s Next?

We’re rolling out Fin gradually across our products to ensure a smooth transition. You may have already seen it in action – and you’ll see more of it soon!

If you have questions or feedback, our support team is always here for you – and now, so is Fin. 💬

Be the first to reply!

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