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Looking for help?
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
We’re excited to introduce Fin, our new AI-powered support assistant, designed to make your support experience faster, easier, and more convenient.
What is Fin?
Fin is your intelligent support companion, available 24/7 and integrated directly into our support system. It uses our extensive knowledge base to instantly understand your query and deliver accurate answers – just like chatting with a team member!
📈 Across some of our solutions, Fin has already answered over 70% of customer queries instantly – no waiting, no escalation needed.
Why You’ll Love Fin
✅ Instant support, anytime
Fin is always on, ready to help – even outside business hours.
⚡ Faster resolutions
It quickly finds answers using up-to-date product info, helping you get back to work with minimal disruption.
🔁 Seamless escalation
Need more help? Fin hands off to our human support specialists with full context, so you never have to repeat yourself.
The Best of Both Worlds: AI + Human Expertise
Fin isn’t here to replace our team – it’s here to enhance your experience. While FIN handles routine queries, our experts focus on:
- Solving complex technical challenges
- Providing tailored, personal support
- Continuously improving based on your feedback
Where to Find Fin
You can access Fin directly from our Help Guides. Just look for the chat widget in the bottom right-hand corner of the screen.
Click it to start a conversation – Fin will be ready to assist you instantly.
When you raise a support ticket, Fin will respond quickly to help you resolve your issue and get back to your day.
What’s Next?
We’re rolling out Fin gradually across our products to ensure a smooth transition. You may have already seen it in action – and you’ll see more of it soon!
If you have questions or feedback, our support team is always here for you – and now, so is Fin. 💬
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