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Ideagen Quality Management (formerly Q-Pulse) is a complete quality management solution. It helps more than 2,000 global organisations automate business processes, manage and control documents, and comply with industry specific standards and regulations. It allows you to gain complete organisational visibility, easily identify and act on risks, and make the most of opportunities. Unlock smart data-driven decision making and secure world class processes that satisfy your customers and regulators, grow your business and secure new quality standards.

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83 Posts
Marty Delima
Thinker
Marty DelimaThinker
Ideagen Quality Management
 Discussions
Moving multiple assets in Q-Pulse

Is there a way to move multiple assets to a new location in the Assets Module in Q-Pulse? I’m trying to assign multiple inspection gauges to another department/location. Thanks.

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Paul Callaghan
Ideagen Employee
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Thinker
KPrestonThinker
Ideagen Quality Management
 Discussions
Master Competencies with Multiple Levels

Hi All, I’m new to Q-Pulse and am currently trying to set up the People module to use for training. I have successfully applied Master Competencies to Job Roles which then populate the training plan with all of the requirements in one level. However, where I have set up a Master Competency with two levels, only one level is applying to the job role. In the Master Competency section the two levels of requirements are bundled together. However they are split as two separate lines when I come to apply them to the Job Role. Can anyone help with where I am going wrong? I am hoping to have one level with activities that are required to be completed, and then the other level will link the required SOPs. Thanks, Kate

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K
Thinker
P
Thinker
PATS AircraftThinker
Ideagen Quality Management
 Discussions
Document module Group Editing

We love all the functionality the IQM document module has to offer, and we utilize all of it. We have large projects that include hundreds of data records which are linked by using related documents. There are times where new metadata will be added, we do often use a placeholder if we anticipate an addition. If there was a group edit function for Properties, it would prevent us to open each record’s properties to add this new metadata. We also share data with our suppliers and customers using Ideagen Huddle, the data in Huddle is hyperlinked to IQM so if there is a change our supplier/customer has the current revision. To notify them of the revision change we add them to the Notify Only in Distribution. Here again it can be hundreds of data records, so a group edit for the Distribution function would be very valuable to us.

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Thinker
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Thinker
Amy FairleyThinker
Ideagen Quality Management
 Discussions
Changing a stage name

Hello - does anyone know if there is a way to change the name of a stage in the Customer module? I want to change the name of the “Compliments” stage to something else. Any compliments we receive (and let’s face it, there won’t be many...) will be added in the properties.

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Paul Callaghan
Ideagen Employee
Adam Trigg
Thinker
Adam TriggThinker
Ideagen Quality Management
 Discussions
Organising dashboards into groups

I am keen to leverage the dashboard functionality better. I use it all the time and want to encourage more use of it across my organisation but build in controlled access. I want to organise dashboards into groups for different business functions and then control acccess to these dashboard groups. Is anyone aware of any requests for this idea previously or whether this idea might be in the development pipeline already?

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Paul Callaghan
Ideagen Employee
Paul Callaghan
Ideagen Employee
Paul CallaghanIdeagen Employee
Ideagen Quality Management
 Discussions
Unlock success: sign up for Ideagen Quality Management Professional certified administrator training!Certification

Ready to level up your expertise? Looking to grow your Ideagen Quality Management Professional skills? Sign our 4-day online certified administrator course covering Ideagen's Quality Management System (QMS) and Incident Management System (IMS) modules. Click the link below to learn more or share any questions below. 💭 Learn more

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Samuel Brown
Ideagen Community Manager
M
Maven
Monika BlinstrubyteMaven
Ideagen Quality Management
 Discussions
Checked out documents

Hi there! Is there any way to send out emails/escalations to people who have checked out a document and not checked it back in for an x amount of time? Thanks!

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A
A
Thinker
andyseeThinker
Ideagen Quality Management
 Discussions
Moving to Q-Pulse cloud

I’ve seen recent reports from other NHS centres (looking to upgrade their local Q-Pulse installation) that they are being given no option but to switch to the cloud version with a corresponding significant increase in maintenance costs. Has anyone experienced this? Cheers, Andy, Newcastle

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Ideagen Employee
R
Thinker
Risky BusinessThinker
Ideagen Quality Management
 Discussions
Mobile App Release 2.5 notes Lack of detail

With the recent Mobile App upgrade to 2.5 the release notes appeared very light on detail but gave the impression that most of the changes were superficial presentation and rebranding to announce the new brand and improve the user experience along with mentioning the below: Now not being a software or network security specialist this appears to lack detail around when implemented you will no longer be able to support android devices using third party remote sharing such as MS Teams, TeamViewer or other apps of it’s ilk, nor will android phones be able to take screenshots of the app so if you were intending on making a user guide for your users best you do it on iOS and hope that the android experience is identical because - well users are users. So Ideagen, can you please tell me how we can now remotely support the portion of our user community using android phones? I’m hoping someone here can help because raising a service ticket keeps pointing me back to the wonderfully light on deta

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Paul Callaghan
Ideagen Employee
C
Thinker
Caber FeidhThinker
Ideagen Quality Management
 Discussions
Service Desk

Our organisation currently cannot access the cloud based version and I have phoned and left call back details over 4 hours ago and still no response. Is this typical of the level of service I can expect?

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Thinker
Sam Jackson
Ideagen Employee
Sam JacksonIdeagen Employee
Ideagen Quality Management
 Discussions
Cracking the Code: Januarys IQM Pro Tip - Archiving Customer and Supplier Records

What better way to commence the new year than by embracing a brand-new IQM Pro Tip, ushering in a wave of fresh insights and possibilities! In this months edition we’ll be answering the age old question - Is it possible to archive customers and suppliers, because I can’t find a button for it!? If that sounds like something that’s been keeping you up at night, I’m delighted to share that it is in fact possible to archive a Customer or Supplier record within the system. Keep reading below to find out just how you can do this… If you have been using IQM Pro for a long time, you likely have many Supplier and Customer Records in those modules. It is possible there are some that you are no longer affiliated with, yet they still appear in your Module List View. Rather than deleting them and losing all of the valuable data, you can actually just archive them and even reinstate them again in the future. In the Administration Console, under Managed Lists, select Customer/Supplier Name Select the

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Sam Jackson
Ideagen Employee
Z
Thinker
zkonradThinker
Ideagen Quality Management
 Discussions
Which Authenitcation Algorithm is used

Our corporate office is requesting information that I can not figure out. This is what they are requesting and a brief description of it. Q-Pulse which authentication algorithm is used for SC-10.01 (Acceptable Answers: HTTPS/LDAPS/SSH/Kerbros/FTPS/SFTP)? SC-10.01- This control goes hand in hand with the IA-04.03 how are we securing the session that is being created and passing the information this is more where you are addressing HTTPS, SSH, FTPS, SFTP and so there needs to be an understanding how data is transmitted and how the session is protected. Any idea how I figure this out for Q-Pulse?

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Thinker
Sam Jackson
Ideagen Employee
Sam JacksonIdeagen Employee
Ideagen Quality Management
 Discussions
Quick Tips From a Pre-Sales Consultant - Ideagen Quality Management Pro - December Edition

Each month I’ll be sharing a useful tip and trick that I’ve picked up from my years as a Consultant within Ideagen with the hope that it might be something even the seasoned IQM Pro veteran isn’t aware of. This month we’ll be looking at the relationship between CA/PAs and Documents. A common topic that came up with clients was that it’s all well and good that you can access CA/PA records related to Assets/Audits/Incidents/Suppliers/Customers from either module, but the documents only seem to work one way (from within the CA/PA Module). If the above sounds familiar, you’ll happy to hear that there is actually a way to track and trend all non-conformances related to a document from within the Document Module and below I’ll show you just how this can be achieved... 1. Log in to IQM Pro and open the Document Module. Once here, select the Document of interest. 2. Double Click to open that Documents Detail View. Once here, use the View dropdown menu and select Related Non-Conformances (it’s

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Sam Jackson
Ideagen Employee
Kaitlyn Burke
Ideagen Product Manager
Kaitlyn BurkeIdeagen Product Manager
Ideagen Quality Management
 Discussions
Navigating Operational Challenges: Insights from YouGov's Latest Research

Hey folks! 🌟 Interesting findings from the latest YouGov research! Did you know 65% of us encounter workplace operational issues monthly? 😲 Even more intriguing, 48% notice folks not taking action. 🤔 Operational hiccups can lead to compliance issues, impacting not just efficiency but also risking adherence to regulations. Share your experiences in the comments and let's discuss how we navigate these challenges together! #JoinTheDiscussion #WorkplaceInsights #ShareYourExperience

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Kaitlyn Burke
Ideagen Product Manager
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Anonymous
Ideagen Quality Management
 Discussions
Proven strategies: how do you maintain high quality in regulated industries?Blog

Rebecca Watson In the complex landscape of regulated industries, quality isn't just a desirable trait — it's a non-negotiable prerequisite. These sectors operate under stringent regulations set by governing bodies to ensure safety, fairness, and quality. Quality in this context transcends mere customer satisfaction — it often constitutes a legal obligation and invariably provides a competitive edge. It encompasses meeting and surpassing client expectations, ensuring regulatory compliance, and fortifying a reputable brand that enhances consumer trust and loyalty. Quite simply, quality matters. The repercussions of a lapse in quality can be severe. From product recalls to data breaches, the financial implications can be staggering, as can the impact on brand reputation, which can take years to restore. Take the horsemeat scandal and Mad Cow Disease as examples. Recent research carried out by Ideagen demonstrated that there was still diminished trust with consumers, decades after the even

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Samuel Brown
Ideagen Community Manager
Samuel BrownIdeagen Community Manager
Ideagen Quality Management
 Discussions
ISO 13485:2016 7.3: Medical device design controls and why they’re importantBlog

Aaron Hoare Medical device design controls are a set of policies and practices intended to ensure consistent translation of input requirements into a physical product that meets those requirements.Good design controls are important to: Reduce product risks Demonstrate your product is fit for purpose Align your organization ISO 13485:2016 sets out a series of requirements for design controls. So how can you actually apply, manage and use our software to ensure you are compliant with ISO 13485 design control requirements? Each of the sub-clauses in 7.3 require documented SOPs (Standard Operating Procedures). Our software takes this one step further – it enables you to enforce each of the procedures, making quality by design and default. It's a much more natural way to plan, record and manage quality - an approach preferred by auditors. Rather than SOPs which are bolted-on, they are embedded. Quality is part of the culture. It's no longer a "quality management system" as such, it's the bu

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Samuel Brown
Ideagen Community Manager
Ellie Roser
Ideagen Community Manager
Ellie RoserIdeagen Community Manager
Ideagen Quality Management
 Discussions
CAPA for ISO 13485: medical devicesBlog

Aaron Hoare Effective CAPA management is essential in the medical device industry, with corrective and preventive action a core pillar of ISO 13485. ISO 13485 is the international standard for demonstrating a commitment to quality, and the importance of CAPA is clear throughout the standard – not to mention it having two dedicated clauses, 8.5.2 and 8.5.3, for corrective and preventive action respectively. So, in simplest terms: CAPA management for ISO 13485 is essential, and by extension is important for all types of medical device organization. Meeting the demands of ISO 13485 would be impossible without sound CAPA management. Without being firmly in control of your corrective and preventive actions, you open up your medical device quality management system, and your entire organization, to intense scrutiny and avoidable risk. Not to mention, opening up patients to potential harm. Working to eradicate non-conformances and preventing them from reoccurring is central to pursuing contin

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Ellie Roser
Ideagen Community Manager
M
Thinker
Martin GomezThinker
Ideagen Quality Management
 Discussions
Link document to another one

Hi, is there a way to link two or more different documents to each other? Basically, if one document is changed, systematically review the possible impact on the other document(s) . I’m aware of the Related documents section on the properties, but, even though there were documents in that section, I still was able to revise any document without reviewing the related documents.

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Sam Jackson
Ideagen Employee
Samuel Brown
Ideagen Community Manager
Samuel BrownIdeagen Community Manager
Ideagen Quality Management
 Discussions
The foundation for effective implementation of electronic quality management systemsBlog

Antiksha Joshi The pharmaceutical and wider life science industry is slowly but surely moving toward Industry 4.0. This is evidenced by the regular entry of new and improved equipment, monitoring systems, and electronic quality management systems into the market, as well as the increased number of regulatory publications on the same. Organizations are increasingly adopting and implementing software-based and automated solutions for many of their quality systems as well as manufacturing processes. The most common, and often the first system any organization implements, is an electronic Quality Management System (eQMS). Choosing and implementing an eQMS When choosing and implementing an eQMS, the organization's sole purpose is to reduce human errors and improve efficiency. Once an eQMS is implemented and in use, it is often found that problems have not been resolved, and efficiency has only marginally improved. Often, the QA department is blamed for implementing an eQMS that doesn’t seem

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Samuel Brown
Ideagen Community Manager
A
Anonymous
Ideagen Quality Management
 Discussions
ISO 13485 software validation process: everything you need to knowBlog

Aaron Hoare When you're implementing an electronic medical device quality management system, your ISO 13485 software validation process is of the utmost importance. You'll need to ensure that your system is working, continues to work as expected, and meets the requirements of ISO 13485. ISO 13485 has relatively stringent demands for software validation, with at least 8 clauses in the standard having specific requirements related to validation. Not least, ISO 13485 requires the establishment of a robust quality management system, which most organizations choose to achieve through software – which will, therefore, itself require validation. There are no shortcuts in this process. However, we provide a structured approach that will help you demonstrate compliance to regulations and standards such as ISO 13485 before, during, and long after you've implemented quality management software. What is software validation? Businesses must carefully consider the impact of introducing new software

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A
Ellie Roser
Ideagen Community Manager
Ellie RoserIdeagen Community Manager
Ideagen Quality Management
 Discussions
Tell Us Your Go-To Ideagen Quality Management Tip or Trick!

Hey, Ideagen Community! We're reaching out to harness your expertise, so we're curious to know... What’s your go-to tip or trick? It might involve a time-saving shortcut, a savvy technique, a personalised tweak, or any nugget of wisdom you think could aid others. Let's come together to transform this post into a beacon from which we can all potentially maximise our individual platform experiences!

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A
T
Thinker
TG-1Thinker
Ideagen Quality Management
 Discussions
Does anyone know how to use the Document Retrieval Service (DRS) with "Sharepoint Online"

The following article shows: How to Use the Document Retrieval Service (DRS) with Sharepoint However this is for SharePoint 2016 and earlier - not SharePoint Online. The support team do not know how to do this. Has anyone done this?

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Samuel Brown
Ideagen Community Manager
A
Anonymous
Ideagen Quality Management
 Discussions
CAPA in manufacturingBlog

Aaron Hoare In the realm of quality management systems (QMS), managing Corrective and Preventive Actions (CAPAs) in manufacturing takes center stage. A strong grip on your CAPAs not only shields your QMS and organization from serious examination, but it also acts as the cornerstone of continuous quality improvement. Key advantages of strong manufacturing CAPA processes include reduced defects, reworks, and out-of-specs; easier adherence to quality standards and regulatory demands; improved efficiency across your organization; better safety standards for end-users; significant reduction in costs. Put simply, CAPA management in manufacturing ensures a process for getting things right first time and, crucially, making sure things stay that way. This is a must for any quality team. If your current CAPA system seems wanting, continue reading this introductory guide to CAPA management. As an alternative, download our more in-depth guide to CAPA in manufacturing below. How to structure a manu

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L
Thinker
Lee EvansThinker
Ideagen Quality Management
 Discussions
Attachment Extraction

Hi All, is there a way of extracting all attachments out of Q-Pulse that have been added to either documents, audits etc

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Samuel Brown
Ideagen Community Manager
Samuel Brown
Ideagen Community Manager
Samuel BrownIdeagen Community Manager
Ideagen Quality Management
 Discussions
Describe Your Before-and-After Experience with Ideagen Quality Management!

Hey, Ideagen Community! We all love a good transformation story, and we bet you've got some exciting ones to share, so take a moment to describe your experience… How did things look before the solution was implemented, and what changes have occurred since? We're ready to hear the good, the bad, and the ugly, so whether that means your experience dictates that pre-solution you were surviving and post-solution you've been thriving or any other variation of how the story could go, we want a reflection of your experience. Your story will reflect the true impact of the solution, so let’s hear those tales!

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Samuel Brown
Ideagen Community Manager

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