Hello Andy,

Firstly, thank you so much for engaging with the Ideagen Community!

I wanted to take this opportunity to address a few points you’ve raised regarding the messaging on Q-Pulse (now called Ideagen Quality Management / IQM ) upgrades, to avoid any confusion/concern within the wider reader base here.

Ideagen are a SaaS first business and IQM is one of the last of our products to make this Cloud transition. We are working 1-2-1 with all of our customers to transition them to a SaaS model where Ideagen will host, manage, and maintain the solution for you, and more. We have also invested more into our Product and Development teams to produce an extensive roadmap with regular updates*, to provide our customers with a complete web-based application. All of this enables us to provide a better user experience, support our customers with making cost and resource savings and where applicable, support their Digital Transformation initiatives.

*In the last 10 months we have had 7 releases (incl. two mobile releases) to IQM, with another update becoming available next QTR.

This is why our primary offered upgrade route, is via the transition to SaaS/Cloud Hosting. The services involved in making this move are identical to that which we provide for on-premise upgrades, so it also saves duplication of effort/investment.

More information on this roadmap and specific details pertaining to your specific system usage and future objectives, will be covered in your 1-2-1 meeting with your Account Manager and assigned Customer Transition Specialist. They will be in contact very shortly to get this scheduled in with you, if they have not already done so.

In this 1-2-1 meeting, this is where we will go through what this move looks like, specific to your Trust/Department and capture any Technical/Security reviews that will need to take place. The discussions/actions captured from these meetings all feeds back into areas such as the Product roadmap, Support and Commercial.

Regarding your note on the increase in costs – the level of increase will vary greatly, as it depends on the specific requirements of the Trust/Department, amongst many other factors. For example, the majority we speak with are opting to use this move as an opportunity to consolidate and expand their QMS usage. Part of the uplift will also cover the infrastructure hardware and resourcing costs too (e.g servers, security applications, SQL licensing, etc) , which following the move, will be something you could then reduce on your side, as Ideagen will take that over.

This really is a small introduction to the details of this work and your Account Manager and assigned Transition Specialist will be able to tailor this to the context of your unique usage. We look forward to speaking with you soon.

Shannon Hopwell
Customer Transitions Director

We recently found out that the Saas License fees are considerably higher. Worth getting all the costing details of secondary and primary licenses. E.g. We are being told 5 primaries are around £4300 a year every year now, whereas before they were a one-off payment of £5464.15 then £1092.83 every year thereafter.  

Thanks for sharing, @Stuart Pope.

Pricing can vary based on factors like license count and package type, so what you've mentioned might not apply to every customer.

Feel free to reach out to me directly or your Account Manager if you need more info. I'll send you my direct contact details via private message.

Shannon Hopwell,
Customer Transitions Director