Service Desk | Ideagen Community
There's more discussions to explore simply by registering for Ideagen Community. Join us and start speaking with your peers today!

Service Desk

  • 21 December 2023
  • 2 replies

Badge +2

Our organisation currently cannot access the cloud based version and I have phoned and left call back details over 4 hours ago and still no response. Is this typical of the level of service I can expect? 

2 replies

Userlevel 3
Badge +3

Hey, @Caber Feidh 👋🏽

I’ve spoken with a member of our Support team who has advised the following…

  • You raised a ticket regarding this matter on Dec. 21 at 14:47.
  • Your ticket was acknowledged and resolved on the same day by 15:15.
  • They have no record of having received a call from you.

Would you be able to clarify who you called 4 hours prior to raising the ticket?

Thanks 🙏🏽

Badge +2

It was the automated message I got when I called and followed the instructions in that message.

Hope this is useful.