Looking for help?
Unsure where to begin or need guidance on using Ideagen Luminate? Explore our detailed articles below for step-by-step assistance.
Guides
Send us feedback
We'd love to hear your thoughts—whether it’s a feature suggestion, usability improvement, or what you love about Ideagen Luminate.
We have recieved your feedback
Thank you for sharing! Your input helps us enhance Luminate for all users. Feel free to close this window now.
Our organisation currently cannot access the cloud based version and I have phoned and left call back details over 4 hours ago and still no response. Is this typical of the level of service I can expect?
Hey, @Caber Feidh 
I’ve spoken with a member of our Support team who has advised the following…
- You raised a ticket regarding this matter on Dec. 21 at 14:47.
- Your ticket was acknowledged and resolved on the same day by 15:15.
- They have no record of having received a call from you.
Would you be able to clarify who you called 4 hours prior to raising the ticket?
Thanks 
It was the automated message I got when I called and followed the instructions in that message.
Hope this is useful.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.