{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Service Desk
+2Our organisation currently cannot access the cloud based version and I have phoned and left call back details over 4 hours ago and still no response. Is this typical of the level of service I can expect?
Hey, @Caber Feidh 👋🏽
I’ve spoken with a member of our Support team who has advised the following…
- You raised a ticket regarding this matter on Dec. 21 at 14:47.
- Your ticket was acknowledged and resolved on the same day by 15:15.
- They have no record of having received a call from you.
Would you be able to clarify who you called 4 hours prior to raising the ticket?
Thanks 🙏🏽
+2It was the automated message I got when I called and followed the instructions in that message.
Hope this is useful.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.