Our organisation currently cannot access the cloud based version and I have phoned and left call back details over 4 hours ago and still no response. Is this typical of the level of service I can expect?
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Hey, @Caber Feidh 
I’ve spoken with a member of our Support team who has advised the following…
- You raised a ticket regarding this matter on Dec. 21 at 14:47.
- Your ticket was acknowledged and resolved on the same day by 15:15.
- They have no record of having received a call from you.
Would you be able to clarify who you called 4 hours prior to raising the ticket?
Thanks 
It was the automated message I got when I called and followed the instructions in that message.
Hope this is useful.
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