Hi everyone! 👋Our team is currently building new training resources for version 7.9, focusing on the updated web interface. These materials are designed to make it easier for you to navigate and get the most out of the latest changes.Now we’d love your input!What would you like to see next?Are there specific topics, workflows, or tips that would make a big difference for you and your teams? Maybe deep dives into reporting, best practices for configuration, or quick-start guides for new features?Your ideas help shape what we create—so drop your suggestions in the comments and let’s build something great together!

We would like to perform a daily extract of all users along with their associated Reporting Authority. Specifically, we are targeting users assigned the iCAP Participant role and need to determine whether each user is vetted for Framatome, Canada, or is unvetted.Is it possible to retrieve this information via the Search API?  We are planning to programmatically collect this data and store it in a local database.

My Hazardous substances are not coming up in my modules and can anyone help with this?

Hi all, We need assistance on trying to configure a cover page for any documents that are being exported from the system. We have instances where we would need to send controlled copies of our documents, i.e policies to customers and therefore need the version number, last reviewed date, author etc on the document. I understand that report builder can generate this meta data and we have configured our own report in the report designer to do this, however, whenever we try to print the document or export - only the report comes up. Is there a way to append the document itself after the report?  For reference, we are on version 7.9.0.1 and have access to the web and desktop client. 

Hello, has anyone used the Form Filler automation in Workflows? The Ideagen help guide says: Form Filler populates a Word template with data from the Workflow. The filled form can then be attached to the Workflow as a record, added to the document tree in a specific location, or both. The form can also be converted to PDF for final storage if desired.which sounds like it could be really helpful. How do I set up the Word template so it can be populated? And how do I set up the Workflow so that it will populate the template?

Is there a way to restrict users so they can only view specific document types?We currently have separate document types set up for SOPs and Forms. Our goal is to allow users to view both, but only permit printing for Forms.However, I wasn’t able to find anything in the admin module that supports this level of selective control, permissions appear to be all or nothing when it comes to printing.

Hello - we’re trying to figure out how to configure our reviews so that authors can change/modify other reviewers comment categorization? I’ve searched the document library - and am struggling to find a how-to. Any tips? Thank you in advance!! 

Hi, We have just discovered that two of our databases have different search option within the Document module.One database has “Content” as a default option, the other does not have this. How we can remove “Content” from the search options?

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.64.0 to the following areas:US Production: Thursday, March 19th US Government Cloud Production: Thursday, March 26th Europe and Canada Production: Wednesday, April 1stYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version by Monday, March 16th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, March 25th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, March 17th, and Thursday, March 19th. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

We are attempting to drive an integration with PleaseReview via a custom app. To do so, we have attempted to create a trusted client in our portal, and call ListLoginMethods and Login1. Both API endpoints give the following response: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">    <soap:Body>        <soap:Fault>            <faultcode>soap:Client</faultcode>            <faultstring>Client Access Key is not valid ---> INVALID_ACCESS_KEY:Client Access Key is not valid:</faultstring>            <faultactor>kcentrix.com/tara</faultactor>            <detail>                <TaraUserException ExceptionCodeMnemonic="INVALID_ACCESS_KEY" ExceptionCodeValue="55" UserMessage="Client Access Key is not valid">INVALID_ACCESS_KEY:Client Access Key is not valid:</Ta

Hi all, Does anyone know if there is a quick way to find out the date a user was archived?We have the audit logger but you cant specifically search for when a user was archived as an event. Thanks :) 

I am fairy certain Paul has previously said that Run Charts were not previously possible within InPhase but it was something in development. Is it now possible to set up run charts within InPhase? If so, can I be pointed in the direction of where I can learn how to do so? If not, is this still the intention, and if so, when?

Would love some help please! We currently have our documents set to keep active date fixed (the date when the document originally became live) and review date to update when a document is reviewed. In some instances however, active date is updating after a review has been performed. For the life of me, I can’t work out where I can fix this. Any advice would be greatly appreciated!

Hello, Has anyone been having issues updating a diagram in a workflow? I modified the workflow and wanted to update the diagram. I can view the changes to the diagram when I have the workflow offline, it will open as a download in the format type I selected in the workflow designer. But when I put the workflow online and try to initiate the workflow, the diagram in the footer is the old diagram. Just to be sure, I deleted the diagram in the workflow, then attached the modified diagram again and it did the same thing. The new diagram downloads, but when put online it shows the old diagram in the footer. What am I doing wrong? 

Hello, We are looking to download a backup of all of our information that we keep on the PI module of Ideagen Risk Management and were wondering if there was some type of bulk export functionality? We have lots of documents uploaded which are assigned to PIs as well as the inputs for the PI’s themselves, both of which we would want to somehow bulk export rather than manually recording. Is this possible? Please let me know, thank you.

I’m reviewing the documentation and would like to do a search in the API against our CAPA module where a specific word like “tubes” appears on an object.  It appears that you can only do a strict string search on a specific field, not a general search.  Anyone had any luck with this?

Hello,We are deploying the Ideagen Quality Management iOS application to supervised corporate iPads using Omnissa Workspace ONE (UEM) MDM.During the first launch, the application requires users to manually enter the Server URL and Audit Server URL.Since the devices are centrally managed, we would like to know if the iOS application supports Managed App Configuration (AppConfig) via MDM so these values can be preconfigured automatically.Does the application support MDM configuration (AppConfig)?If yes, could you provide the configuration keys or an example configuration payload (JSON / plist / XML) that can be used with Workspace ONE?Thank you.Best rgds,Josip

Hi All,New to the community. Was wondering if there is a way to modify the risk matrix in Ideagen? I note that the existing version doesn’t align with my organisations risk values and was hoping there's a way to change it so that I can use the one within the organisation I work for. That way when I’ve got workers completing the risk assessments they are using a familiar risk matrix model. Any thoughts on his one please?

Quality Event Workflows lose their titles, descriptions and attachments when workflows reach the Final Assessment stage.

Hi,is it possible to add a hyperlink in a message notification. whilst i can paste in the URL i cant format that as a hyperlink. e.g. i’d like to be able to direct any user receiving an capa action notification to a guidance document located on our local n/w. any ideas? this would help those users that may not have used Q-Pulse previously. thanks Sean

I have an issue with users unable to view reports.I have enabled the ‘Create Reports’ & ‘Alter Reports’ permissions for these users but they still are unable to view reports. Has anyone had an issue that is similar?

Hello, we’ve had QM Essentials for a few years.  My predecessor created 2 custom work flows we primarily use.  We’ve wanted to expand the security on these to include other managers in our lab system.  Currently only myself and a few other QA folks have access as admins.  We’ve enabled the others to view and alter reports, as well as for them to view security in the reports tab for the custom report we’ve created for the custom workflow (that’s been established for years).  The users (who we thought we gave appropriate permissions to) still can’t run the report.  An error message is given.  I understand that maybe embedded within that workflow are additional security measures.  We’ve also enabled workflow definitions for them and within the workflow toggled on view security.  Any ideas on why they still can not run reports?