Hello,I hope this community can help clarify how the Huddle Desktop app works. I was invited to a Huddle platform by my employer and I’m using my personal computer (the company does not provide computers). Naturally, I’m concerned about adding software to my personal computer.How does the Desktop App function? Does it integrate into Mac’s Finder so that I’m able to browse files like a network storage drive? Do I have to access files via a standalone app? Does the app create a local folder on my computer that is then synced to the Huddle platform?  If I’m invited to multiple workspaces, are the files associated with those workspaces downloaded (synced) to my local drive?I’m asking because I have limited space on my personal computer and am concerned that if the app uses sync technology, it will eat up valuable hard drive space on my machine. Lastly, I’m working on professional design software like Adobe Photoshop, Illustrator, InDesign, and Premier Pro where files often get into the 1TB

We're deploying a patch to our US Government Cloud (FedRAMP) Production data center on Tuesday, April 21st, 2026, and our European and Canadian Production data centers on Wednesday, April 22nd, 2026. This patch adjusts back-end monitoring to reduce system overhead and was successfully applied in our US Production datacenter on April 1, 2026. Release notes are available here. Also note that the 2.64.1 release has been delayed by two weeks and will now happen on the following schedule:US Production: April 23, 2026 US Government Cloud Production (FedRAMP): April 30, 2026 EU/Canada Production: May 6, 2026As always, please contact us with any questions or concerns.-Greg

Our system is again down and support are currently ignoring us (not responding to emails)Our contract manager is on holiday.Who do I contact? can’t find a phone number to anyone?Any one else really not enjoying the system after the migration? It has barely worked since September.

Morning All,We’ve been using Quality Managment Professional (previoulsy Q-Pulse) for a number of years now and have a question around document permissions. When we initially set Q-Pulse up, we created a user group called “Basic User” for all users which gives access to certain modules, including docs and access to view and print attachments.We now want to be able to resrict access to certain document types to prevent printing or saving out of QMP to users local machines. Is there a way of doing this? (we’re currently on version 7.8.1.9)   

Is there a way to restrict users so they can only view specific document types?We currently have separate document types set up for SOPs and Forms. Our goal is to allow users to view both, but only permit printing for Forms.However, I wasn’t able to find anything in the admin module that supports this level of selective control, permissions appear to be all or nothing when it comes to printing.

We have an update regarding our planned release: we are moving the 2.64.1 release to Thursday, April 23rd.Our team is committed to delivering this UI framework update at the quality level you expect from us, and our testing process has indicated we need additional time to get there. We would rather take that time now than compromise on the experience we deliver to you.As a result of this delay, the remainder of our release calendar will shift back by two weeks. We will share updated dates as part of our ongoing communications.Thank you for your continued patience. Please reach out if you have any questions or concerns.-Greg

Hi everyone,I’ve been reading about cycle counting and how businesses are moving away from full inventory audits.Instead of counting everything at once, the idea is to count smaller sets of inventory regularly — daily, weekly, or monthly depending on importance.It sounds efficient, especially for reducing errors and avoiding large audit disruptions.But I’m curious about real-world usage:Does it actually improve inventory accuracy? Is it easy for teams to maintain consistently? Does it work well without dedicated software?Would love to hear your experience.

I would like to search for all items that have their last activity by date that have a certain outcome.i.e.  All items with an outcome of Booking\OUT as below: This would enable me to list all items that are booked out of our gauge store.Any solutions would be greatly appreciated.   

I want to create a Document Report that includes the Published Date instead of the Approval Date. Using the system field of Approval Date can lead to multiple rows for the same document, because there may be multiple approvers. I want only one row per document and the date to be the date it was published. Is there a way to do this currently?

Would love some help please! We currently have our documents set to keep active date fixed (the date when the document originally became live) and review date to update when a document is reviewed. In some instances however, active date is updating after a review has been performed. For the life of me, I can’t work out where I can fix this. Any advice would be greatly appreciated!

Hello! Is there a way to import training records from an excl spreadsheet? We are in mid-transition and I am trying to get historical training records uploaded into the QMS. I had hoped that the academy integration would move the records, but that does not appear to be there case. So I am leaning towards entering the completed training records (prior to 2025 when we got Academy/QMS) into the QMS but am unsure if it is possible to import them directly. I have a ticket currently open about the issue however I have not had any response, and it has been over a month. I need to work on getting this completed but am stuck. 

Please be aware that the release previously planned for Thursday, April 9th has been postponed to Tuesday, April 14th. This release includes a significant update to our UI framework — one that shouldn't affect the end-user experience but does require additional validation of our internal testing processes to meet the quality bar you expect from us.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.64.1 to the following areas:US Production: Thursday, April 9th US Government Cloud Production: Thursday, April 16th Europe and Canada Production: Wednesday, April 22ndYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version by Friday, April 3rd. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, April 15th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, April 21st, and Thursday, April 23rd. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

Hi Everyone,I’m looking for guidance on best practices for requesting employees to acknowledge a document in the system without allowing them to acknowledge it on behalf of someone else. Unfortunately, at the moment this is possible, and I haven’t been able to find a way to restrict that permission.Additionally, is there a way to limit the visibility of the acknowledgement actions, so that each employee only sees the acknowledgement line associated with their own name, rather than seeing acknowledgement actions for all employees across the company?The screenshot below shows our current setup, which is what’s currently visible to all users.Any advice on configuration and permissions would be greatly appreciated. Thanks in advance! 

Ideagen Safe Food March 2026 ReleasesWe're excited to share the latest updates to Ideagen Safe Food. This month's releases bring continued dashboard modernisation, new API capabilities, platform security improvements, and important fixes based on your feedback. ⭐ Customer Master Data APIWhy this matters: Managing customer data across multiple systems can be time-consuming and error-prone. The new Customer Master Data API lets you synchronise customer records directly into Ideagen Safe Food from external systems such as your CRM, keeping your data accurate and up to date automatically. This joins our growing suite of Master Data APIs covering Suppliers, Materials, Employees, Documents, and Final Products.What's new:Customer records can now be created and kept in sync via API integration Reduces manual data entry and administrative overhead for your team ⭐ Continued Dashboard ModernisationWhy this matters: Your dashboards continue to get a fresh look as we progress through our modernisat