Save the image in the vault and copy the link Go to the inform module and navigate to form admin. Select the form template that needs to be edited. Click on 'Add New Field' and select the 'Info' field. Insert the title as per your requirement. Insert the following code in the code section, replacing the highlighted with the copied link, and adding a relevant “Description”: within the quotation marks The Width and Height can be adjusted accordingly<img src="path/to/your/image.jpg" alt="Description of the image" width="300" height="200">i.e. <img src=https://company.luciditysoftware.com.au/intranet/filelink/00grege00gergre/EvacPic.jpg alt="Evacuation Diagram" width="300" height="200"> 

Hi Everyone. I am looking at improving our use of the Management system/filing cabinet section of the Intranet module in Ideagen EHS Core.  Does anyone know if there is a way to configure a notification to advise a user group when a document is updated? I am aware of the ‘review document’ option, but I am looking for an easy way to automate advising a group of subcontractors that a procedure has been updated. Thanks in advance!

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.65.1 to the following areas: US Production: Thursday, August 20thUS Government Cloud Production: Thursday, August 27thEurope and Canada Production: Wednesday, September 2nd You can review the release notes for an overview of the changes. ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version by Thursday, August 13th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, August 26th. MaintenanceWe will be performing no-downtime software maintenance on all Production servers between Tuesday, August 18th, and Thursday, August 20th as outlined in the Maintenance Schedule. As always, if you have any questions or concerns, please don't hesitate to contact us.

I am encountering errors when attaching files o documents.  It is random and does not appear to be based on the size of the attachment.  Myself and a colleague have experienced this.  All of the documents that have done this have allowed us to attach the file if we go back to the item some time later/the next day.  However this is adding time to an already manual and time consuming process that we are plodding through as we set up our QMS for the department.  Ideally we need to be able to create all the documents and attach the files at the same time as we create them instead of having to go back to some to attach. 

Hello, is there a way to email someone a link to a finding record?(I guess it can be done because I get a “Locate Record.qpulse” link when a finding gets raised or updated).Thank you 

We’re thinking of setting up a regional clinical audit - collecting anonymised patient data from other hospitals in our region. Has anyone used IHG for this type of project? If so, how easy did you find it to contain access for external users to just the one data collection tool? What IG issues did you face? Most people use REDCap - and we will probably go down this route too but just curious if anyone has already tried using IHG instead and how successful it was

Early last week, we changed the sender/reply-to address for automated emails (notifications, reports, password resets, etc.) from @devonway.com to no-reply@ideagen.com, without enough advance notice. This change took effect across all commercial Production environments (US, EU, and Canada) by the end of last week. Many of you had customized reply-to addresses or filters built around your devonway.com address, and this change caused some organizations to stop receiving our emails. We're sorry for the disruption.Why: The devonway.com domain is being retired. Support ends August 21, 2026 — after that, no devonway.com address will work, regardless of what's in use today.Your options before August 21:Restore your previous @devonway.com address temporarily, to buy time before the final cutover. Move to @ideagen.com now, keeping your custom name (e.g. yourcompany@ideagen.com instead of the generic no-reply@) — this is the permanent destination.If you don't choose, your account stays on its cu

Hello!I am trying to create custom certificates and have figured out everything except how to get the file to upload and be inserted into the certificate. I have uploaded the file to images, but it does not appear to be working. 

Update on EU/Canada Production: after further review, we've decided to hold off on deploying 2.65.0.1 to EU and Canada Production. Instead, we'll deliver 2.65.0.2 to those regions next week, which is cumulative and includes everything in 2.65.0 and 2.65.0.1, plus the additional fixes and improvements described in the release notes.We're deploying 2.65.0.2 to US Production on Tuesday, August 11th, to EU Production on Wednesday, August 12th, and to Canada Production on Thursday, August 13th.This release includes several targeted improvements to performance on the mobile and REST data sync path, particularly around search and reference-data syncing. Customers doing large reference-data syncs or high-volume searches should notice meaningfully faster response times and reduced data transfer.No action is needed on your end - these improvements will take effect automatically once this patch is live.As always, please contact us with any questions or concerns.-Carl

The issue affecting our US Production environment has been resolved. Service was restored at approximately 6:20 AM Pacific time. We will be undertaking a structured root cause analysis review to understand the exact cause of the issue and will be implementing mitigation actions to prevent future occurrences. We apologize for the impact and thank you for your patience. -Zack

HiWe have recently migrated to Mazlan from Ideagen EHS and previously had filters setup so managers would receive automated training reports (in emails) of their staff to review who was due or overdue to complete training and e-learnings.Since migration all these reports have ceased. Anyone have any suggestions on how to set them up in Mazlan? Regards Rob

We're deploying a patch to US Production today, Monday, August 3, 2026, to fix two related issues causing elevated server resource usage and slower response times under heavy load.Given the improvement this brings, we're also moving up delivery of this release to EU/Canada Production, from the previously scheduled August 12th to Thursday, August 6th. This release will go to EU/Canada Config today.US Government Cloud (FedRAMP) Production will receive this patch on Friday, August 7th, with Config updated tomorrow, Tuesday, August 4th.The release notes for this patch are available here.No action is needed on your end - performance under load will improve once this patch is live.As always, please contact us with any questions or concerns.-Carl

We're excited to share the latest updates to Ideagen Safe Food. Our July release brings richer document intelligence data, more dependable dashboards, and stronger platform security, along with a handful of fixes based directly on your feedback.⭐ Document Intelligence Assistant gets richer document and review dataWhy this matters: The Document and Document Review APIs now return full record detail, including complete metadata on GET by ID calls and filterable, paginated results when listing reviews. If you or your integration partners build on these APIs, you can now pull everything you need in fewer calls.⭐ See a supplier’s full risk picture in one placeWhy this matters: The Supplier Details dashlet now shows an "Overall Risk Status" field reflecting the most recent risk set by any workflow, Full Assessment, Supplier Performance Review, or Supplier Audit, rather than just the Full Assessment. The colour-coded status matches what you already see in the supplier list, so you get a consi

Hi Fellow Users!I have inherited a database without user security groups, instead all users have documents (full Access) or no access. I have created a new document type and a user group (for new users) that restricts those new users to only viewing the new document type but…Is there a way to restrict the document reviews for existing users with documents (full Access) so they can’t view the new document type I’ve created- basically I want to avoid the huge job of redefining access levels through the removal of documents (full access)Hope someone out there can please help… 

Hi, I am currently setting up the training & people module in Q-Pulse 7.7.0. I can't seem to prevent staff from viewing other staff training records. Is this possible to do?

Hello,Is Academy going to be added as an app/interface into Mazlan/Hub? Without this, for the general user who is only using IQMS for document retrieval (about 80% of my users) the hub seems an un-necessary step.  

I am interested to know how other organisations archive their users. If a user is showing as having outstanding actions for documents that are in ‘draft’ state, Q-Pulse seems to assume the prior copyholder list, even though the document has not been through the issue process yet so has not had a template assigned. We are unable to remove them from the ‘draft’ documents and when we archive the account the number of ‘draft’ documents where the user is linked to ends up being added to the administration workload. We apply a new template to a reissued documents instead of amending the last (which automatically appears during the issue process) so as long as the leavers are removed from the various template lists, they will slowly phase out.  How are other organisations dealing with this, do you just let the admin outstanding workload increase?

Hi all, Is there any way that when updating a copyholder template (or personnel department list or group), the system will automatically distribute documents new personnel when the template or group is used in the document distribution?  As people move departments or there are new people added to the system, I don’t know of a way to automatically distribute documents when personnel are added (or removed) from a template / group. At the moment the only way I can see to do this is to add / remove individuals on each document but this is an almost impossible admin task when there are 100s of documents in the system.Thanks in advance. 

Hello, we use the Training database / training records for authorisations.When someone leaves they get deactivated / pacified. Question: If someone has left the company,  is it possible to retrieve their training records / certificates e.g. for an audit. 

On Tuesday, August 4th, we'll be taking US Commercial non-production environments offline for approximately 60 minutes as part of scheduled maintenance, which is different than our typical scheduled maintenance windows (Tuesdays, 4–5 PM PT) that do not require any downtime.This maintenance will take place from 4:00 PM to 5:00 PM PT and is needed to complete some remaining migration-related work.What this means for you:This affects non-production areas only — production environments are not impacted. Non-production environments will be unavailable for up to one hour during the stated window. If you have testing, validation, or project work planned in non-production during this time, please plan accordingly.We apologize for any inconvenience this may cause. If you have any questions or concerns, please reach out to your CSM or TAM.Thank you for your understanding.- Carl

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.65.0 to the following areas:US Production: Thursday, July 30th US Government Cloud Production: Thursday, August 6th Europe and Canada Production: Wednesday, August 12thYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we are updating with this new version on Monday, July 27th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, August 5th.As always, if you have any questions or concerns, please don't hesitate to contact us.-Carl

Hello, is it possible to see calibration / annual check due dates in the Assets List view?

Hi. I am an admin trying to draft approve a document, but the option is greyed out. The only difference I can note from other documents is that the file attachment is a PDF which seems to be already imbeded in IQM. Could this be what is stopping the draft approved option from being available?