Rebecca WatsonIn the complex landscape of regulated industries, quality isn't just a desirable trait — it's a non-negotiable prerequisite. These sectors operate under stringent regulations set by governing bodies to ensure safety, fairness, and quality.  Quality in this context transcends mere customer satisfaction — it often constitutes a legal obligation and invariably provides a competitive edge. It encompasses meeting and surpassing client expectations, ensuring regulatory compliance, and fortifying a reputable brand that enhances consumer trust and loyalty. Quite simply, quality matters. The repercussions of a lapse in quality can be severe. From product recalls to data breaches, the financial implications can be staggering, as can the impact on brand reputation, which can take years to restore. Take the horsemeat scandal and Mad Cow Disease as examples. Recent research carried out by Ideagen demonstrated that there was still diminished trust with consumers, decades after the eve