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Performance Impact Resolution: February 26, 2026
The performance degradation we experienced earlier today in our US Production environment has been fully resolved as of 10:00 AM Central time. All services are operating normally.
What Happened?
We experienced infrastructure issues affecting a subset of our production servers, which resulted in slower response times and intermittent delays for some users. Core functionality remained available throughout the incident, though performance was degraded.
Resolution:
Our infrastructure team identified and resolved the underlying issue. All systems have been restored to normal performance levels.
What's Next?
We are working with our infrastructure provider to conduct a thorough analysis of this incident and implement additional safeguards to prevent recurrence.
We sincerely apologize for any disruption to your operations. If you experienced specific issues during this incident or have questions, please contact your Technical Account Manager.
Thank you for your patience and understanding.
-Carl
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