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Looking for help?
Common queries
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Question
What content will help you most?
+8We want to make sure we're providing you with the best content to help you get the most out of your InPhase products. That's where you come in!
What kind of self-help articles, guides, or videos would you like to see from us in the future? Whether it's detailed how-tos, troubleshooting tips, or creative ways to use our products, we want to hear your ideas.
Drop your suggestions in the comments below and let us know:
- Topics you're interested in
- Specific information you need more details on
- Any formats you prefer (articles, videos, step-by-step guides, etc.)
- Future webinars you’d like to hear about
Your feedback is super valuable to us, and we can't wait to create content that truly helps you. Thanks for being a part of our community!
Looking forward to your ideas! 💡
Having attended several on site customer meetings, I’ve been asked multiple times about “triggers”
Examples are:
Policies - due to expire - author gets email notification
Feedback - based on a specific next step, “the next step task owner” is emailed/notified - or - “Complaint logged, dates logged - then auto trigger needs to be done.
Date specific triggers
Templates
A second question I'm asked about is “the new functionality for Templates”.
General questions around what it can do, any examples of use
Release Updates
It would be great to have support when a new software version release is coming up and understand how can we check/prepare our users for it. A lot of times it comes with changes that affect different parts of the system.
Thanks!
+8Release Updates
It would be great to have support when a new software version release is coming up and understand how can we check/prepare our users for it. A lot of times it comes with changes that affect different parts of the system.
Thanks!
That’s great feedback
+8
- Updating Help with more how-to articles, especially after an update
- The help articles will have a video embedded that you can follow through the steps, or you can read the instructions
- For bigger updates we’ll create a short bite-sized learning module on each feature change
- An update announcement explaining what’s changed and why
- A release note with the technical information
Do you think this would give you what you needed?
We are also looking into some webinars as well (similar to Jolt) but we need to do a bit of extra work to host these in the way we want.
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