Looking for help?
Unsure where to begin or need guidance on using Ideagen Luminate? Explore our detailed articles below for step-by-step assistance.
Guides
Send us feedback
We'd love to hear your thoughts—whether it’s a feature suggestion, usability improvement, or what you love about Ideagen Luminate.
We have recieved your feedback
Thank you for sharing! Your input helps us enhance Luminate for all users. Feel free to close this window now.
On our complaints once a record has been created it moves to a review stage. When it enters the stage there is a rule that calculates the date that the response is due (20 working days) and the acknowledge by date (3 working days). The problem is when the complaint is raise on behalf of then we require consent from the patient and this stops the clock on the response date. We have added in the stop the clock option to the form but this does not seem to recalculate the dates once consent has been received.
Does anyone else have this feature and have any solutions for the system to recalculate the due date once consent is received?
Hey
It looks as though this post has made it’s way into our Ideagen Huddle forum. Was this intended? I can see you post regularly in our Ideagen InPhase forum. Could you confirm what product this is for and I can get this moved or get someone from Huddle to assist you?
It is the complaints/feedback module but it is relivant to any of the modules.
Hi
Ideagen Huddle and Ideagen InPhase are two separate products, not modules. Could you just confirm for me what product this post is about and I can look into getting this moved or answered?
Ideagen InPhase
Appreciate the confirmation, Duncan!
I’ve moved this post for you and i’ll look to see if I can find someone to get an answer to you on it!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.