We are aware of an issue affecting our US Production environment that began at approximately 11:30 AM Pacific time. Our team is actively investigating and working to restore normal service as quickly as possible.We will provide updates as we have more information to share. We apologize for the disruption and appreciate your patience.

We are delaying the 2.64.3 release to US Production by one week to allow additional time to ensure quality. The new target date is Thursday, June 11th, 2026. For EU and Canada customers, your environments have not received the 2.64.2 release or its subsequent patches as we've worked through the US environment's production issues. Given that, we have decided to skip the 2.64.2 release entirely and move directly to 2.64.3 which is currently scheduled for Wednesday, June 17th.  We appreciate your understanding and will keep you updated as we move forward.

After the rollout of our latest release to US production, we identified performance issues that need to be addressed before we proceed with the EU and Canada deployments.We are delaying those releases while we resolve and validate the fix. The EU and Canada datacenters will receive the release on June 3, 2026.Thank you for your patience while we get this right.

This afternoon (May 27, 15:30–16:15 CDT) we deployed a set of targeted improvements to our US Production environment intended to address what we believe to be the primary contributors to the slower response times reported since the 2.64.2 release on May 15. There was some service interruption during the deploy window itself, which a few of you may have noticed; the environment settled shortly after 16:15 CDT.Early indications since the deploy are encouraging. Common actions like Open, Save, and Submit are responding more quickly than they were over the past several days. We want to be transparent, however: monitoring continues, and it is still possible that response times will not fully return to the levels customers experienced prior to 2.64.2. If that is the case, our investigation will continue.As with the prior update, the European and Canadian data centers remain on the previous release and are unaffected by both the original regression and the changes we have now applied to US. W

We are aware that some users on US Production have experienced slower-than-expected response times for common actions like Open, Save, and Submit since the 2.64.2 release on May 15. This is our team's top priority.Our engineers are actively profiling the affected services in production and progressively eliminating potential causes. We are making steady progress, but we want to be careful about announcing a specific fix until our analysis is conclusive.Customers in the European and Canadian data centers are not affected, as those environments are still on the previous release. We will not deploy 2.64.2 to those regions until we have a clear understanding of the issue and confidence in a resolution.We will post an update here as soon as we have something concrete to share. As always, please contact us with any questions.

We're deploying a patch to US Production this afternoon Wednesday, May 20, 2026, to resolve an issue with loading Shared Service configurations (which are not widely in use today). We are also including a fix for our server-side data loader component, which prevented certain interfaces from working.The release notes for this patch are available here.As always, please contact us with any questions or concerns.-Greg

We're deploying a patch to US Production this afternoon Monday, May 18, 2026, to resolve issues with missing dashboard data and assignment emails for certain users. Unfortunately, missed assignment emails will not re-send but the assignments will still be active in the system and will show on user's assignment lists. Release notes are available here. (Note that the version number in the Help menu remains unchanged, but the link there will take you to the updated release notes.)As always, please contact us with any questions or concerns.-Greg

We are planning no-downtime patch to the European and Canadian datacenters to deliver version 2.64.1.2, which contains a fix for date fields for users whose time zones are ahead of UTC. The release notes are available here.Additionally, the no-downtime US Production update for 2.64.2 is postponed by one day until Friday, May 15th, 2026. This release will contain the same fix included in the 2.64.1.2 patch.-Greg

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.64.2 to the following areas:US Production: Thursday, May 14th US Government Cloud Production: Thursday, May 21st Europe and Canada Production: Wednesday, May 27thYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version on Monday, May 11th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, May 20th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, May 19th, and Thursday, May 21st. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

We're deploying a patch to US Production on the afternoon of Wednesday, May 6, 2026, to fix an issue with certain search filters. The release notes are available here.Note that this patch will delay the Production releases for the European and Canadian data centers from Wednesday, May 6, 2026, to Thursday, May 7, 2026.As always, please contact us with any questions or concerns.-Greg

We're deploying a patch to our US Government Cloud (FedRAMP) Production data center on Tuesday, April 21st, 2026, and our European and Canadian Production data centers on Wednesday, April 22nd, 2026. This patch adjusts back-end monitoring to reduce system overhead and was successfully applied in our US Production datacenter on April 1, 2026. Release notes are available here. Also note that the 2.64.1 release has been delayed by two weeks and will now happen on the following schedule:US Production: April 23, 2026 US Government Cloud Production (FedRAMP): April 30, 2026 EU/Canada Production: May 6, 2026As always, please contact us with any questions or concerns.-Greg

We have an update regarding our planned release: we are moving the 2.64.1 release to Thursday, April 23rd.Our team is committed to delivering this UI framework update at the quality level you expect from us, and our testing process has indicated we need additional time to get there. We would rather take that time now than compromise on the experience we deliver to you.As a result of this delay, the remainder of our release calendar will shift back by two weeks. We will share updated dates as part of our ongoing communications.Thank you for your continued patience. Please reach out if you have any questions or concerns.-Greg

Please be aware that the release previously planned for Thursday, April 9th has been postponed to Tuesday, April 14th. This release includes a significant update to our UI framework — one that shouldn't affect the end-user experience but does require additional validation of our internal testing processes to meet the quality bar you expect from us.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.64.1 to the following areas:US Production: Thursday, April 9th US Government Cloud Production: Thursday, April 16th Europe and Canada Production: Wednesday, April 22ndYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version by Friday, April 3rd. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, April 15th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, April 21st, and Thursday, April 23rd. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

We're deploying a patch to US Production this afternoon Wednesday, April 1, 2026, to adjust back-end monitoring and reduce system overhead. Release notes are available here.As always, please contact us with any questions or concerns.-Greg

We would like to perform a daily extract of all users along with their associated Reporting Authority. Specifically, we are targeting users assigned the iCAP Participant role and need to determine whether each user is vetted for Framatome, Canada, or is unvetted.Is it possible to retrieve this information via the Search API?  We are planning to programmatically collect this data and store it in a local database.

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.64.0 to the following areas:US Production: Thursday, March 19th US Government Cloud Production: Thursday, March 26th Europe and Canada Production: Wednesday, April 1stYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version by Monday, March 16th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, March 25th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, March 17th, and Thursday, March 19th. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

I’m reviewing the documentation and would like to do a search in the API against our CAPA module where a specific word like “tubes” appears on an object.  It appears that you can only do a strict string search on a specific field, not a general search.  Anyone had any luck with this?

The performance degradation we experienced earlier today in our US Production environment has been fully resolved as of 10:00 AM Central time. All services are operating normally.What Happened?We experienced infrastructure issues affecting a subset of our production servers, which resulted in slower response times and intermittent delays for some users. Core functionality remained available throughout the incident, though performance was degraded.Resolution:Our infrastructure team identified and resolved the underlying issue. All systems have been restored to normal performance levels.What's Next?We are working with our infrastructure provider to conduct a thorough analysis of this incident and implement additional safeguards to prevent recurrence.We sincerely apologize for any disruption to your operations. If you experienced specific issues during this incident or have questions, please contact your Technical Account Manager.Thank you for your patience and understanding.-Carl

We are currently experiencing performance degradation in our US Production environment that may affect your operations. Our infrastructure team is actively working to resolve the issue.What Happened? We detected infrastructure issues affecting a subset of our production servers. This may result in slower response times or intermittent delays when accessing certain features.Current Status:All services remain available Performance may be degraded during the resolution process Our team is actively implementing fixesWhat's Next?We will send an update once full performance has been restored. We apologize for any inconvenience this may cause to your operations.Thank you for your patience.-Carl

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.63.5 to the following areas:US Production: Thursday, February 26th US Government Cloud Production: Thursday, March 5th Europe and Canada Production: Wednesday, March 11thYou can review the release notes for an overview of the changes.Visual ChangesPlease note that we are postponing the visual changes to the Page Title, Breadcrumb bar, Home button, and Create New button until a future release. We appreciate the feedback from our community and want to ensure we get this right.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version on Friday, February 20th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, March 4th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, Februar

Visual ChangesThe next platform release (2.63.5) will include some minor visual changes to the Page Title, Breadcrumb bar, Home button, and Create New button.These changes will be available in the following areas on this schedule:US Production: Thursday, February 26th US Government Cloud Production: Thursday, March 5th Europe and Canada Production: Wednesday, March 11thThe same changes will typically be available in the corresponding UAT areas one week before these Production dates. You can go to the 2.63.5 release notes to see a screenshot comparing the changes.As always, if you have any questions or concerns, please don't hesitate to contact us.-Carl

Platform UpdateWe are planning no-downtime updates to deliver Platform release 2.63.4 to the following areas:US Production: Thursday, February 5th US Government Cloud Production: Thursday, February 12th Europe and Canada Production: Wednesday, February 18thYou can review the release notes for an overview of the changes.ActionPlease report any unexpected behavior that you notice in your US Config (Build, Test, and UAT) areas, which we plan to update with this new version on Friday, January 30th. (We will postpone the Production update if we're not confident in its quality.) This release will reach the European and Canadian Config areas on Wednesday, February 11th.MaintenanceNo-downtime software maintenance on US Production servers:Between Tuesday, February 17th, and Thursday, February 19th. No-downtime software maintenance on European and Canadian servers as outlined in the Maintenance Schedule.As always, if you have any questions or concerns, please don't hesitate to contact us.-Greg

The No-downtime Production Update on Thursday, January 15th, 2026 introduced a RESTConnect issue that prevents finding data in certain cases. We're deploying a patch to US Production on Tuesday, January 27, 2026, to resolve this issue. Release notes are available here.Also note that the 2.63.3 release to EU & Canada originally scheduled for Wednesday, January 28 will now happen on Thursday, January 29, and will include this 2.63.3.1 patch.As always, please contact us with any questions or concerns.-Greg