This afternoon (May 27, 15:30–16:15 CDT) we deployed a set of targeted improvements to our US Production environment intended to address what we believe to be the primary contributors to the slower response times reported since the 2.64.2 release on May 15. There was some service interruption during the deploy window itself, which a few of you may have noticed; the environment settled shortly after 16:15 CDT.

Early indications since the deploy are encouraging. Common actions like Open, Save, and Submit are responding more quickly than they were over the past several days. We want to be transparent, however: monitoring continues, and it is still possible that response times will not fully return to the levels customers experienced prior to 2.64.2. If that is the case, our investigation will continue.

As with the prior update, the European and Canadian data centers remain on the previous release and are unaffected by both the original regression and the changes we have now applied to US. We will not move 2.64.2 to those regions until we have full confidence in performance there.

Thank you for your continued patience. We will share another update as we learn more from monitoring, and please contact us with any questions.