We want to follow up on yesterday's (Aug 17) service update with more detail on an issue that's been causing delayed search results in our US Production environment.
 
We traced this to a scheduled background process that, under a period of unusually high traffic, became inefficient handling a large backlog of records. This put pressure on backend components responsible for keeping search indexes current, causing updates to lag behind.
 
We've cleared the backlog and added processing capacity as an immediate fix. A code fix is scheduled to reach US Production this Thursday, Aug 20. We're also continuing root cause analysis on this alongside the Aug 5 incident, since the two turned out to be connected.
 
If you believe specific records in your environment weren't reflected correctly in search during this period, please reach out to your CSM or TAM. They can help arrange to have those records refreshed.
 
We know these delays were disruptive, especially for teams relying on up-to-date search results day to day, and we appreciate your patience while we worked through this.
 
-Carl