{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
No-downtime Production Update (2.63.3.1) Tuesday, January 27th, 2026
+1The No-downtime Production Update on Thursday, January 15th, 2026 introduced a RESTConnect issue that prevents finding data in certain cases. We're deploying a patch to US Production on Tuesday, January 27, 2026, to resolve this issue. Release notes are available here.
Also note that the 2.63.3 release to EU & Canada originally scheduled for Wednesday, January 28 will now happen on Thursday, January 29, and will include this 2.63.3.1 patch.
As always, please contact us with any questions or concerns.
-Greg
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.