{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Common queries
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
No-downtime Production Update (2.63.2.1) Wednesday, January 7th, 2026
+1The No-downtime Production Update on Thursday, December 18, 2025 introduced a session management issue that can cause object locks to persist longer than intended. This issue only affects the US Production environment — European, Canadian, and GovCloud environments are not impacted.
We're deploying a targeted patch to US Production on Thursday, January 8, 2026 to resolve this issue. Release notes are available here. (We ended up delaying this release by a day, so note that the original version of this post, and the title, reference January 7th.)
As always, please contact us with any questions or concerns.
-Greg
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.