{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Common queries
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Collaboration Portal | Customer Forum
Wed, Nov 12, 10:00 AM - 11:00 AM (UTC)
Bi-Monthly Customer Forum (November 2025)
About this event
Join us for a quick update on what's coming to Collaboration Portal (formerly Huddle) and how we're making it easier to get help and training.
In This Session:
- 🗺️ Product Roadmap Highlights See what we've shipped in Q1-Q2 (account switching, Word-to-PDF, new branding) and what's coming next: enhanced search (Q3) and document tagging (Q4).
- 🔄 New Feature Preview: Share Files Across Workspaces We're breaking new ground! Learn how you'll soon be able to share a single file across multiple workspaces - eliminating duplication and version control headaches. Perfect for company policies, marketing materials, and standardized resources. See the Figma prototype in action and understand the permission safeguards that keep your workspaces secure.
- ✨ Introducing Ideagen Luminate Your new one-stop customer portal is here! Discover how Luminate brings together Community, Help, Skills (bite-sized eLearning), and Support into a single, streamlined hub - making self-service faster and easier than ever.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.