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Question
User not able to view published documents
I have a user that is not able to view any published documents within the document tree. He is receiving a block message. What can be causing this issue? Note: The Folder Properties/View Security is already enabled for all users and visitors. However, when the user selects a folder/file it is not displayed.
+8Hey
Sorry to hear you're running into this issue! I checked with our team, and they think it would be best to have our Support team take a closer look so we can get this sorted for you.
Would you mind submitting a quick support ticket here? That way, we can dig deeper and help you out as soon as possible.
Thanks for your patience, and let me know if you need any help with the process!
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