{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Common queries
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only. Your submission will not receive a response.
Looking for support? Select the solution you need help with and open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Question
Huddle Desktop App - Synced Folders or Network Storage
Hello,
I hope this community can help clarify how the Huddle Desktop app works.
I was invited to a Huddle platform by my employer and I’m using my personal computer (the company does not provide computers).
Naturally, I’m concerned about adding software to my personal computer.
- How does the Desktop App function? Does it integrate into Mac’s Finder so that I’m able to browse files like a network storage drive?
- Do I have to access files via a standalone app?
- Does the app create a local folder on my computer that is then synced to the Huddle platform?
- If I’m invited to multiple workspaces, are the files associated with those workspaces downloaded (synced) to my local drive?
I’m asking because I have limited space on my personal computer and am concerned that if the app uses sync technology, it will eat up valuable hard drive space on my machine.
Lastly, I’m working on professional design software like Adobe Photoshop, Illustrator, InDesign, and Premier Pro where files often get into the 1TB size (and I don’t mean a folder with multiple files that add up to 1+ TB. I mean a single editable video or design file that is 1TB or larger). Will these file sizes pose an issue for the desktop app or sync technology?
Thank you for your help.
Hi,
Thank you for your post. Details for the desktop app are listed here: Huddle Desktop App – Collaboration Portal | Help | Ideagen Luminate
- How does the Desktop App function? Does it integrate into Mac’s Finder so that I’m able to browse files like a network storage drive?
- It provides easy access to your Workspaces, and files that you have bookmarked or recently accessed. it also provides the ability to upload files along with a search.
- Do I have to access files via a standalone app?
- No, you can access your files via a web browser to access the workspaces you are a member of.
- Does the app create a local folder on my computer that is then synced to the Huddle platform?
- Yes, any bookmarked files will be available locally and therefore can be opened and worked upon whilst offline.
- If I’m invited to multiple workspaces, are the files associated with those workspaces downloaded (synced) to my local drive?
- no, they will remain as cloud files until you bookmark them.
With regards file size. Details are present in these articles:
Office Online FAQ – Collaboration Portal | Help | Ideagen Luminate
How to upload folders using a zip file – Collaboration Portal | Help | Ideagen Luminate
In summary:
| Item | Limit |
|---|---|
| Max file size | 10 GB per file |
| Files per upload | Multiple |
| Files per file request | Up to 500 |
| File types | All common file types |
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.