{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}}
{{/is}} {{/if}} {{#if signed_in}}
{{#is help_center.name "Ideagen Help"}}
Manage tickets
{{else}} {{#link "requests" role="menuitem"}}
Manage tickets {{/link}} {{/is}}
Update profile
Change password
Privacy Policy
Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}}
Sign out {{/link}}
{{/if}}
{{user.name}}
Looking for help?
Send us feedback
Before you start
This form is for Ideagen Luminate feedback only.
Your submission will not receive a response. To request solution support, open a ticket with us.
We'd love to hear your thoughts on features, usability, or what you love about Ideagen Luminate.
Question
Introduction & address questions
Hi All,
My name is Tamena Yousaf and I am leading the implementation of our new Q-Pulse Electronic Quality Management System (eQMS) at JointMedica as an Interim Consultant to assist them with going live with Q-pulse.
I have previously implemented eQMS’s using Q-pulse and MasterControl. Upon joining JointMedica, I have found that the level of support has been limited which has caused us delays and leaves us with unanswered questions.
We plan to go live with the Documents Module mid November, we currently use desktop client, version 7.7.0.0 and are considering using the Web version instead as this desktop client version is different to what I have implemented previously as does not appear as user friendly to what I am used to. Upon requesting Ideagen for support to access the Web version link we are seeing delays in response times and support - is this due to being on the Essentials package?
Can anyone advise and support us while we look into upgrading to a higher support level?
Looking forward to hearing from you!
+7Hi
You can of course ask any question on the web and the rest of the IQMP community can help. The response times from support do vary depending on the success plan you have selected as does the type of support you can receive.
We have a new update coming out in December with an updated web interface so if you’re struggling to adapt to your current interface then the new one may make this easier. You can watch our quick announcement video at Ideagen Quality Management 7.9 introduces a new user interface | Ideagen Luminate
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.