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Failed cloud v7.9.1.5 upgrade - no exact downtime period given
+1Our system was due to be upgraded on ‘w/c 27 April.’ We moved to the cloud platform last year in hopes for smoother upgrade cycles. We have been very disappointed in the lack of communication. We expect to be told of outages and when the downtime will occur as a time window rather than a vague weeklong span.
I have started this conversation to look for answers for my organisation into how we get this vital information.
On Friday morning last week, our eQMS was down, and we had no alerts from Ideagen that the upgrade had occurred and also failed. We require it for producing to go ahead - if it is down we stand to lose a production and incur downtime loss.
Our Sales executive was not contactable and we have been left to pick up the aftermath.
Please can we get some answers.
+1I just want to add that we are in a similar situation with regard to lack of communication. Thankfully, we’ve had no failed upgrades though.
Over the weekend, we were moved on to 7.10.0.0 but received no notification at all. Ironically, there is a notification upon logging in today, after the update, but it was not there on Friday (or earlier) when users logged in.
The last major update before this, which changed all the URLs, came without any prior warning too and caught us off guard.
Since our last account manager left in March, I have had no contact, handover or otherwise from Ideagen, despite writing to the given alternate contact.
Similarly, I opened a ticket two weeks ago to ask about something and have no response to that either.
I’m not sure what’s going on lately. I don’t ask for much but this isn’t good enough, Ideagen.
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