Skip to main content

Leaving Ideagen Luminate

This link leads to an external site. Only proceed if trusted. Ideagen is not responsible for external content.

Ideagen Luminate logo Ideagen Luminate logo
  • Community

    Start a conversation

    Collaborate with industry experts, ask questions and share best practices.

    Visit Community
    • Forums

      Explore our forums and start a discussion
    • Events

      Browse upcoming and on-demand events
    • Luminate updates

      See the latest updates to the platform
    • Recent activity

      See what others are talking about
    • Unanswered questions

      Help others by answering questions
  • Help

    Explore solution guides

    Discover our comprehensive library of solution guides, articles and roadmaps.

    Visit Help
    • All solutions

      Explore our solutions to find the documentation you need
    • Resources

      Access general information, announcements and more
  • Skills
  • Support
Navigation
{{search submit=false instant=settings.instant_search class='search search-full' placeholder='Search for articles, announcements and more'}}
Need help?
Send feedback
{{#if (not signed_in)}} {{#is help_center.name "Ideagen Help"}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{else}} {{#link "sign_in" class="unified-navigation--btn-primary"}}Sign in{{/link}} {{/is}} {{/if}} {{#if signed_in}}
{{user.name}}
{{#is help_center.name "Ideagen Help"}} Manage tickets {{else}} {{#link "requests" role="menuitem"}} Manage tickets {{/link}} {{/is}} Update profile Change password
Privacy Policy Terms of Use
{{#link "sign_out" role="menuitem" class="signOut"}} Sign out {{/link}}
{{/if}}
{{search submit=false instant=settings.instant_search class='search search-full' placeholder='Search for articles, announcements and more'}}
This page does not meet FedRAMP security standards. Please avoid entering sensitive or classified information. Learn more
Learn more
Learn more

Looking for help?

Unsure where to begin or need guidance on using Ideagen Luminate? Explore our detailed articles below for step-by-step assistance.

Guides

View more
Access an account

Learn how to create a new account or recover an existing one.

Open a ticket

See how to raise an issue or question with our Support team.

Manage tickets

Check how to view and update your previously submitted tickets.

Access e-learning

Find training courses and learn how to use your solution.

FedRAMP data usage guide

Guidelines for using FedRAMP-protected data within Ideagen Luminate.

Back to menu

Send us feedback

We'd love to hear your thoughts—whether it’s a feature suggestion, usability improvement, or what you love about Ideagen Luminate.

Feedback type

Tell us why you are submitting feedback

Name

Please enter your full name

Email

Please enter your work or corporate email

Area

This will help us understand your feedback better

Comments

For the most helpful response, include the names of any solutions or content you're referring to

Screenshot (Optional)

Maximum file size allowed is 5MB

We have recieved your feedback

Thank you for sharing! Your input helps us enhance Luminate for all users. Feel free to close this window now.

Ideagen Community Logo
      • Hub
      • All
      • News1
      • Resources2
      • Recent activity
      • Unanswered questions
      • News
      • Announcements4
      • Feature spotlight1
      • General1
      • Ideagen Audit Analytics
      • Discussions14
      • Ideagen Aviation Safety • Cora (Formerly Coruson)
      • Discussions2
      • Ideagen EHS • Priya (Formerly ProcessMAP / Ideagen EHS)
      • Discussions20
      • Ideagen Collaboration Portal (Formerly Huddle™)
      • Discussions8
      • Ideagen Please Review
      • Discussions8
      • Ideagen Smartforms (Formerly MiCo / Smartforms Professional)
      • Discussions5
      • Ideagen Quality Control • Professional (Formerly Inspection Xpert (IXOD) 2.0)
      • Discussions3
      • Ideagen Quality Control • Enterprise (Formerly Inspection Xpert 3.0 / Quality Control Essentials)
      • Discussions6
      • Ideagen Quality Management • Professional (Formerly Q-Pulse QMS)
      • Discussions119
      • Ideagen Quality Management • Core (Formerly Qualtrax / Quality Management Essentials)
      • Discussions18
      • Ideagen Workplace Training (Formerly WorkRite)
      • Discussions9
      • Ideagen Healthcare Guardian (Formerly InPhase)
      • Discussions23
      • Ideagen Policy Logic (Formerly CompliSpace)
      • Discussions0
      • Ideagen EHSQ • Enterprise (Formerly the DevonWay platform)
      • Technology updates4
      • Discussions0
      • Ideagen Mail Manager
      • Discussions5
      • Ideagen Audit & Risk Management
          • Discussions0
          • Discussions0
  • Ideagen Help
Ideagen Community Logo
  • Ideagen Luminate
  • Community
  • Ideagen Quality Management • Professional (Formerly Q-Pulse QMS)
  • Discussions
  • Exception Error

Hello,

 

A user at my workplace is receiving the following error and I am uncertain how to resolve the problem.

 

 

Page 1 / 1

Hello,

That error typically means Workload is trying to load a task list for the user, but something in their assignments or profile data is causing a conflict,  for example, a duplicate task link or a reference to a record that no longer exists.

It’s not something that can be resolved from the front end unless you know exactly which record is causing it, so the quickest route is to have our Support team check the affected account and remove the offending link.

When raising a ticket, please include:

  • The username affected

  • The exact date and time they clicked Workload and saw the error

  • A screenshot of the error message

Support can then review the logs and resolve it. You can raise a ticket here: Submit a request – Quality Management (Professional)

If you run into any issues, let me know.

Thanks,
Sam


Hi Sam,

 

I have submitted a ticket. We are having the issue with multiple users at this point, I have had at least a dozen contact me. 

 

Question, I just did the Academy integration, could this have somehow triggered this to occur?

 


Reply


Become a Quality Management: Professional Certified Administrator

Learn more
Powered by Gainsight
Terms of UseCustomise cookies

logo_full-color.svg

Sign inSign up

Login with SSO

Ideagen Employee Login Login with Ideagen Hub
or

logo_full-color.svg

Sign inSign up

Login with SSO

Ideagen Employee Login Login with Ideagen Hub
or
Forgot your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK
CommunityAll forumsEvents Ideagen Luminate News
Get in touch Open a Support ticket Contact sales
Useful linksAll Help documentation All Skills courses Resources
Get in touch Open a Support ticket Contact sales
Ideagen Corporate news Events and webinars

Connect with us
©  Ideagen
Privacy PolicyTerms of Use Data Protection PolicyEnvironmental Policy Slavery and Human Trafficking Statement