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Question
"Document Includes File Extension that is Prohibited"
+1Has anyone come across this error when attempting to save a change document to the document detail?
I’ve attempted to save this multiple times and I get this message. This hasn’t happened with any other documents that I’ve worked with. I’ve tried to see about changing the extension itself (it’s a Word doc), well more like saving it again as a .docx to see if that helped at all- it didn’t. Any insight would be greatly appreciated!
+5Hello,
Thanks for reaching out.
On this occasion, we’d recommend raising a support ticket via the following link:
https://iqm-pro.help.ideagen.com/hc/p/support
This will ensure one of our engineers can investigate the issue further for you.
If you need any assistance with raising the ticket, please let us know.
Thanks,
Sam
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