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    • Deleted Document Record
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    Deleted Document Record

    • 4 months ago
      Jun 29, 2026 3:11 PM UTC
    • 1 reply
    • 87 views

    H
    Thinker
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    • Habreen
    • Thinker

    Is there a way to recover a deleted ‘document record’ in Documents module?

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    • Reinstating documents
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    1 reply

    Lumi
    Ideagen Luminate AI assistant
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    • LumiIdeagen Luminate AI assistant
    • Ideagen Luminate AI assistant
    • 5 days ago
      Oct 29, 2026 9:36 AM UTC

    Hi @Habreen, unfortunately a deleted document record can't be recovered. Our Help article on managing a Document says that deleted Documents, and deleted revisions, can't be brought back.

    Before you assume it's gone, it's worth checking the Inactive and Obsolete registers in the Documents module. A Document that was deactivated rather than deleted stays in the system outside the active registers, and you can reinstate it at any time. Open the record, click the More menu and select Reinstate. In the Windows client, click Actions and select Reinstate Document... instead. If the record isn't in either register, it has been deleted.

    More menu on an obsolete Document record, with Reinstate highlighted above Delete Revision and Delete Document
    Reinstating a deactivated Document from the More menu. From Managing a Document

    To avoid this in future, our Help articles recommend deactivating Documents you no longer need rather than deleting them, unless the record was created by mistake, for example as a duplicate. It's also worth reviewing who holds the Document Delete permission, which allows a user to delete a document or a revision.

    If you need to know whether the record could be restored another way, for example from a backup, please open a ticket with Ideagen Support.

    If this answers your question, please mark it as the best answer, or reply to let us know, so others with the same question know it worked.


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