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Question
Damstra Check
Hi
[Redacted] has been using Damstra Check for years but has recently been logged out and can’t get back in.
I’ve issued a new token, but it isn’t working. We’ve deleted the app, restarted the phone, and reinstalled it, but the issue is still happening.
[Redacted] is logging in via Token #, entering:
-
Surname: [Redacted]
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Token number
He receives the message: “Login failed – please provide correct surname or token.”
Could someone please investigate this for us?
Thanks
+8Hi
Thank you for your Community post!
Just a quick heads up: we noticed your post included some personal details about someone in your organisation. Since this forum is public, we've redacted that information to keep things in line with our community guidelines.
Looking at the issue you've described, it seems quite specific to one user at your organisation, so our Support team would be best placed to help you dig into this directly. You can raise a ticket with them using the link below, and they'll be able to take a closer look.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.