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Featured Announcement

Introducing Ideagen Success Cloud! 🚀

  • 2 September 2024
  • 5 replies
  • 1645 views
Introducing Ideagen Success Cloud! 🚀

We are excited to introduce Ideagen Success Cloud, our new all-in-one place for everything Ideagen! This platform brings together a range of self-service tools, resources, and support options, all designed to enhance your experience. Watch our tour video and read about all the new features below:

https://app.guidde.com/share/playbooks/aPs5KaMEEMaL1vMBgoptF4?origin=cCLyFoR44mSXlCFKCbVeCHA7Qf03

Centralised home page: A new hub for our customers

The new homepage is a gateway to essential resources, ensuring you have everything you need in one place:

  • Community: Connect with other users to share experiences and find answers.
  • Support: Access streamlined support for any queries or issues.
  • Help: Comprehensive guides and information at their fingertips.
  • Latest News and Updates: Stay informed with the latest company announcements and industry insights directly from our corporate website.
  • Events and Webinars: Discover upcoming in-person events and digital webinars designed to help you get the most out of our solutions.

Enhanced Help area: Completely rebuilt from the ground up 💡

We’ve put a lot of effort into completely rebuilding Ideagen Help to make it a part of Success Cloud. The new Help area is faster, more intuitive, and packed with features designed to make finding solutions easier than ever:

  • Dynamic Navigation and Table of Contents: Easily navigate through categories, sections and articles.
  • New Article Tools: Searchable text, print-friendly formats, and direct clipboard copy for code blocks.
  • Content Updates: Easily spot newly added or recently updated articles to stay current.

The new Support hub: Fast and efficient assistance

Our new Support Hub is designed to help you find the assistance you need quickly and efficiently, with improved ticket management and easy access to support tools. This dedicated space means you can now: 

  • Open new tickets: Create a ticket whenever you encounter an issue with your solution, and we'll be ready to assist you.
  • View and manage tickets: Stay updated on the status of your support requests and respond in real-time for a seamless experience.
  • Update and maintain your Support account: Instantly update your personal details, such as your name, email address, or password, with ease.

Further guidance

 

We value your input and would love to hear from you! Help us shape the future of Ideagen Success Cloud by sharing your thoughts. Tell us what you love, what could be better, and any ideas for improvement.

Your feedback is crucial in making your experience even more amazing! 📢

Hi team

I’m unable to access anything on old or new sites - all links point to ‘Under Maintenance’.

I have registered again (including verifying) but still no joy.  Help!

Hey @Sara Parkinson - Long time no speak!

I’ve had a couple of calls internally about this and i’m happy to say that it’s now been fixed! Please do let us know if you encounter any other issues. Happy to help!

Hi Sam

All seems to be working now.

Thanks

Sara

Hi Team,

Can you please provide a training video for how to raise a ticket for bug or enhancement request for Ideagen Quality Management Professional?

Like, There are many options to choose from, what happens if I choose the wrong one?

How to raise a standard problem, for which earlier we use to email, Support.Qpulse?

 

Thanks,

Bandish Shah.

Hey @Bandish Shah,

We have created an article below that includes a tutorial video on how to open a ticket using the form. We hope this helps address the first part of your question. You can find the article below:

Opening a new Support ticket

Regarding Ideagen Quality Management Professional, here are the options available when selecting the type of ticket you would like to raise:

  • For creating an enhancement request or asking a question, please select "Question."
  • For raising an issue or reporting a fault, please select "Issue."

In regard to the Product field, please select Ideagen Quality Management Professional (Q-Pulse QMS). The Version field should be filled in with your current product version number, which you can find by following the instructions in this article: Confirming what version of Quality Management (Professional) you are using.

Please don’t worry about selecting any incorrect options. Our Support team can make adjustments to the ticket after it is submitted to ensure that all details remain accurate and up-to-date.

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