We are excited to introduce Ideagen Success Cloud, our new all-in-one place for everything Ideagen! This platform brings together a range of self-service tools, resources, and support options, all designed to enhance your experience. Watch our tour video and read about all the new features below:
https://app.guidde.com/share/playbooks/aPs5KaMEEMaL1vMBgoptF4?origin=cCLyFoR44mSXlCFKCbVeCHA7Qf03
Centralised home page: A new hub for our customers
The new homepage is a gateway to essential resources, ensuring you have everything you need in one place:
- Community: Connect with other users to share experiences and find answers.
- Support: Access streamlined support for any queries or issues.
- Help: Comprehensive guides and information at their fingertips.
- Latest News and Updates: Stay informed with the latest company announcements and industry insights directly from our corporate website.
- Events and Webinars: Discover upcoming in-person events and digital webinars designed to help you get the most out of our solutions.
Enhanced Help area: Completely rebuilt from the ground up
We’ve put a lot of effort into completely rebuilding Ideagen Help to make it a part of Success Cloud. The new Help area is faster, more intuitive, and packed with features designed to make finding solutions easier than ever:
- Dynamic Navigation and Table of Contents: Easily navigate through categories, sections and articles.
- New Article Tools: Searchable text, print-friendly formats, and direct clipboard copy for code blocks.
- Content Updates: Easily spot newly added or recently updated articles to stay current.
The new Support hub: Fast and efficient assistance
Our new Support Hub is designed to help you find the assistance you need quickly and efficiently, with improved ticket management and easy access to support tools. This dedicated space means you can now:
- Open new tickets: Create a ticket whenever you encounter an issue with your solution, and we'll be ready to assist you.
- View and manage tickets: Stay updated on the status of your support requests and respond in real-time for a seamless experience.
- Update and maintain your Support account: Instantly update your personal details, such as your name, email address, or password, with ease.
Further guidance
- Opening a new Support ticket
- Managing existing Support tickets
- Creating offline copies of Help articles
We value your input and would love to hear from you! Help us shape the future of Ideagen Success Cloud by sharing your thoughts. Tell us what you love, what could be better, and any ideas for improvement.
Your feedback is crucial in making your experience even more amazing!