Hello,

That error typically means Workload is trying to load a task list for the user, but something in their assignments or profile data is causing a conflict,  for example, a duplicate task link or a reference to a record that no longer exists.

It’s not something that can be resolved from the front end unless you know exactly which record is causing it, so the quickest route is to have our Support team check the affected account and remove the offending link.

When raising a ticket, please include:

• The username affected

• The exact date and time they clicked Workload and saw the error

• A screenshot of the error message

Support can then review the logs and resolve it. You can raise a ticket here: Submit a request – Quality Management (Professional)

If you run into any issues, let me know.

Thanks,
Sam