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HTML tags visible in word

  • 23 January 2024
  • 2 replies

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When opening a document in WORD from Pentana one of our users now get all the HTML tagging included in the word view.

By clicking on show /hide ctrl+* paragaphsmarks and other hidden formats this HTML tagging will not disapear it keep on visible 


Looks like it something in her profile or something in WORD settings

Might also be a setting whenever editing a document form Pentana 

Any suggestions because we are lost finding a solution for this 





Best answer by Samuel Brown 23 January 2024, 17:18

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2 replies

Userlevel 2
Badge +1

Hi Glenn,

This is the community page for Ideagen PleaseReview. I think it may be best to raise a ticket with our support team for this query relating to one of the Pentana solutions. You can raise a ticket here:

Internal Audit (formerly Pentana Audit) (
Risk Management (formerly Pentana Risk) (

Best regards,


Userlevel 5
Badge +8

Hi Glenn,

Firstly, thank you for joining Ideagen Community! As Mark has mentioned, this is the community forum for Ideagen PleaseReview. I’ve spoken with some of our team internally and note that you currently use Ideagen Internal Audit (Pentana Audit).

We are working hard to bring more solutions into community. Unfortunately Internal Audit is not available yet, but we will be taking your post as feedback that you would love to see one! Stay tuned.

For now, here’s a direct link to raising a ticket with our support team for Internal Audit:

Raise an Internal Audit ticket