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Is anyone else having an issue with saving a draft document after submitting for approvals? I have had this issue multiple times now, where once all approvals are complete and I try to make any changes to the document and then save it, I receive the save error at the top of the record. The tool tip does not show up anywhere in the record, but when I hover over the save error I get a popup message that says “You must specify some text in your note”. Also, if I try to Activate the document using the wizard in the desktop client I can go through all the windows and then the last box has the “Save” button greyed out.
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Hello
Did you manage to get this resolved? We are having the same issue and have been advised it could be due to special characters in the text fields or a blank description field. We don’t have any special characters in any text fields or a blank description field. Just wondered if you could share how you managed to get this sorted? Many thanks
It has not been resolved - but we have been able to work around this by creating a new document record and working completely in the web version. I think this is a communication problem between the client and web versions, because we regularly use both.
Thanks for getting back to me. We don’t currently use the web version so I don’t see it being a comms issue for us. But I’ll look into creating a new document record. Thanks again.
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