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How do I get help and support from Ideagen?

  • 30 March 2023
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How do I get help and support from Ideagen?
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This article highlights Ideagen's support resources: Ideagen Community, Ideagen Help, and the Support Team through your Ideagen support agreement. These aim to address technical issues, provide comprehensive support, and ensure customer success and satisfaction.

Who is this article for?

Customers who wish to contact Ideagen Support
A valid Ideagen Support Agreement is required

Before getting in touch

If you find yourself with questions about how others have configured or use our solutions, our community is your go-to resource. Pay a visit to your solution’s forum, where you'll find a community of peers who share your interests, along with Ideagen employees who are readily available to provide answers and guidance. Don't hesitate to ask your question here - we're here to assist you.

Ideagen Help

Everything you need to support your experience with our solutions. Providing up-to-date user guides and a robust search. It also offers release notes, a support contact form, and ticket management for our customers.

Visit Ideagen Help  Read more

Support Team

Your Ideagen support agreement grants you access to our Support team. For any technical issues, simply raise a ticket in Ideagen Help for assistance. They are here to ensure your satisfaction and the smooth functionality of your Ideagen solution.

Raise a ticket  View our SLA

Account Management Team

We have a dedicated Customer Success team that is here to ensure your success with our solutions. If you looking for additional training on your solution or have questions relating to your Ideagen contract, then please reach out.

Get in touch

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